Your Plan & Account

What should I do if my Progresif SIM is stolen, lost or damaged?

Visit any Progresif store or call 177 for immediate assistance.

What happens next?

Your SIM card will be blocked. It will then be suspended for 3 days before reconnecting.

What should I do to retain my number?

Bring your valid Identity Card to any Progresif store. A new SIM bearing the same number will be issued.

How do I unblock my SIM card?

Key in your SIM’s PIN number. If your SIM card is protected by a PIN, you will have 3 attempts to enter the correct PIN.

How do I unblock my SIM card if I have forgotten my PIN?

You will need a PUK number, which has to be issued at a Progresif store.

What is Progresif Prepaid?

Progresif Prepaid is a mobile plan, where you pay for what you use (making calls, sending texts and surfing the Internet) by adding credit balance to your line.

Where do I buy a Progresif Prepaid SIM?

Well, the good news is when you buy a $25 TopUp you get a SIM totally FREE (with $25 preloaded credit) at any Progresif store and anywhere where Progresif SIMs are sold (simply look for our Progresif sign at your favourite local shop).

What do I need to register a Progresif Prepaid SIM?

You’ll need either your IC (at least 6 months validity) or your passport (with a visitor’s pass for non-residents). Simply visit us in stores and from there our happy sales team will help you fill in the proper paperwork.

How does Progresif Prepaid work?

After loading your SIM into your handset, your line will be activated when you make your first call or send your first SMS.

To enjoy Progresif Prepaid services, ensure that your line is active:

mobile FAQ

How do I use Internet on my Progresif Prepaid?

You’ll find the most common phone settings for Internet here.

How much does making a call cost?

We’re glad you asked. Local calls cost a flat rate of $0.16/min to all domestic networks (Progresif, DST and Telbru) whether it’s night or day it stays the same. International call rates can be found under the International tab here.

How do I top up?

With our scratch cards, it’s pretty simple – dial *178*<12 digit PIN># and Send.

We also have eTopUp in any of our stores, where our happy sales team will do the work and have the topup sent directly to your phone.

No. Merchant Location
1 Match Box (x-ray) Airport Mall
2 Sing kee Goldsmith Airport Mall
3 Thye Ann Bandar
4 Paradise Communication Bandar
5 Sim Lian Bandar
6 Yunyun Enterprise Bandar
7 Bantero Enterprise Bandar
8 Syarikat Malina Azam Bandar
9 Syarikat Malina Azam 1st floor Bandar
10 Nam Reng Bandar
11 Perusahaan Yunus Ismail Bandar
12 Al Mushin Enterprise Bandar
13 Syarikat Dj Hjh Maryana Bandar
14 Syarikat Perusahaan Pakiza Bandar
15 Reda and Co Bandar
16 current enterprise Yayasan Bandar
17 Samima Bandar Bandar
18 Fataj Bandar
19 Current Enterprise Bandar Bandar
20 CDA Bandar
21 Seri Sipadu Bandar
22 Ratu Seri Dewi Mall Bandar
23 Nabarte’s Trading Batu Bersurat
24 Abu Musa Batu Bersurat
25 Gadgcom Batu Bersurat
26 M Fashion Batu Bersurat
27 Syarikat Ya’kub Haji Jumat Batu Bersurat
28 Utama Batu Satu
29 Current Enterprise Freshco batu Satu
30 Flynn Bookstore Batu Satu
31 Syarikat Dayang Limah Dan Kanak2 Bebatik – Kilanas
32 Mims pit stop and shop mini mart Bengkurong
33 Usaha Tasbih Minimart Bengkurong
34 Kedai Rempah Reymtech Bengkurong
35 Atih Mini Mart Beribi
36 Fock Lee Supasave Beribi
37 Stardust Beribi
38 RHD Marketing Beribi
39 SYKT TSARA Bukit Beruang
40 Perusahaan NASA Bukit Sibut
41 Perusahaan Rosmy Bunut
42 Perusahaan Abid Bunut Bunut
43 Perusahaan Is’ya Maya Bunut
44 Naseem Enterprise Bunut
45 Sumoi Enterprise Gadng
46 Yaniyanah Gadong
47 Syarikat terhubung telekom jasmy Gadong
48 Sempoerma Lazad Restaurant Gadong Gadong
49 Focklee Block H Gadong
50 Seaseven Minimart Gadong
51 Rahfa company Gadong
52 Bismi Gadong
53 Cute pack Kiarong Gadong
54 Current Enterprise Mall Gadong
55 Pustaka Remaja Gadong
56 Znetic Gadong
57 Current Enterprise Foodzone Gadong
58 Ratu Seri Dewi Gadong
59 Zaimmy Enterprise Jalan Bunga Kuning
60 Salina Mart (MOD) Jalan Kebangsaan
61 Syarikat hajah zubaidah Jalan Kebangsaan
62 Desa Maju Enterprise Jalan Kebangsaan
63 Happy Bees Mart Jalan Lambak
64 Maju Niaga Amity (1) Jalan Lambak
65 P Mass Trading Jalan Lambak
66 Aalisiyana Lambak Jalan Lambak
67 Syarikat Nurhawana Jalan Manggos
68 Norhil Jalan Muara
69 Al-Farooq Jalan Muara
70 Insha Jawed Jalan Muara
71 NSM Cybercafe Jalan Muara
72 Kotiba Petrol Jalan Muara
73 Yappe Jalan Muara Serusup
74 Pustaka Remaja Jalan Muara Serusup
75 Pasar Raya Mini Rizaliza Jalan Muara Serusup
76 Fock Lee Enterprise Jalan Muara Serusup
77 Perusahaan Soofi Sdn.Bhd (U-Save) Jalan Muara Serusup
78 Bismi Trading Sdn.Bhd Jalan Muara Serusup
79 Perusahaan CDA Jaya Jalan Muara Serusup
80 Sykt Ramli Idris Jalan Muara Serusup
81 Cutepack Jalan Muara Serusup
82 Abid serusup Jalan Muara Serusup
83 Sasha food group Jalan Muara Serusup
84 usaha HYBMS Jalan Muara Serusup
85 Syarikat Pakiza Jalan Muara Serusup
86 Thye ann goldsmith Jalan Muara Serusup
87 Haider Enterprise Jalan Muara Serusup
88 Syarikat Rizwana Jalan Muara Serusup
89 Seri Sepadu Restaurant Jalan Muara Serusup
90 V.V Kimas 01 Jalan Muara Serusup
91 V.V Kimas 02 Jalan Muara Serusup
92 Al-Shafith Mega Store Jalan Serasa
93 Syarikat Hikhar Jaya Jalan Serasa
94 UBD Core Jalan Tungku
95 UBD Shoppe Jalan Tungku
96 Syarikat Haji Jait Bin abdullah(1st Branch) Jerudong
97 Fock Lee Jerudong
98 Syarikat Haji Jait Bin abdullah (2nd Branch) Jerudong
99 Syarikat Dayang Awa binti Haji Kasim Jerudong
100 Pasar Mini Yaniyanah Jerudong
101 SM Shop Jerudong
102 Jeruton Mini Mart Jerudong
103 AV MOBILE KB Sentral
104 NURBERJAYA (1) KB Town
105 NURBERJAYA (2) KB Town
106 BISMI KB KB Town
107 PUSTAKA REMAJA KB Town
108 NURFAIZE MINIMART Kg Panchor
109 Perusahaan Harliza Sdn. Bhd. Kilanas
110 Kilanas Petrol Station Kilanas
111 Usaha Tasbih (Kilanas) Kilanas
112 QQ estore Kiulap Kiulap
113 Deksha mini mart Kiulap
114 Syarikat Zainab Binti Hj Piut & Anak2 Kiulap
115 Anika Tujuan Trading Company Kiulap
116 Samima kiulap 1 Kiulap
117 Samima kiulap 2 Kiulap
118 Fock Lee Kulapis
119 Radiah Haji Kassim dan kanak – kanak Kulapis
120 Mosari Bookstore Lambak
121 Iba Petrol Station Lambak
122 Syarikat Rahat Lambak
123 VELUNU CAFE & REST Lamunin
124 UP IT MINI MART Lamunin
125 SYKT JAMILAH Lamunin
126 Kuala Lurah Petrol Station Limau Manis
127 Syarikat Dayang Noor Siah Dan Kanak2 Lumapas
128 Suntai Binti Tuba (3rd Branch) Lumapas
129 Aishafika Lumut
130 Fitatin Niaga Lumut
131 Hjh Asbah Lumut
132 Kedai Rafie Lumut
133 Mahraj Lumut
134 Safa Marwa Lumut
135 Sharoza Ent Lumut
136 Fock Lee Lumut
137 Salina Mart Mahkamah
138 Simjaya Mata-mata
139 Koperasi Mata-mata Mata-mata
140 Sri Sepadu Canteen Mata-mata
141 Sri Sepadu Stadium Mata-mata
142 Sri Sepadu Golf Mata-mata
143 Syarikat Haji Yahya Mata-mata
144 Bebola Emas Menglait
145 Dheeran Menglait
146 Deksha Menglait
147 Soofi Enterprise Menglait
148 B Market Menglait
149 ISC Primacare Menglait
150 Rizney Menglait
151 Leong Heng Menglait
152 Hameed Aisyah Mentiri
153 Aliroz Jaya Mentiri
154 Cute Pack Mentiri Mentiri
155 Samima Mentiri 1 Mentiri
156 Samima Mentiri 2 Mentiri
157 Syarikat suntai Muara Town
158 Neharah Trading Muara Town
159 Han Kee Trading Muara Town
160 Anika Tujuan Trading Company Mulaut
161 Fock Lee Mulaut
162 Syarikat Dayang Awa Haji Kasim Mulaut
163 Syarikat Rauyah Md Yasin Mulaut
164 Syarikat Zirwannulhanan Ramli Bersaudara Mulaut
165 Restaurant Seri Al Laili Mulaut
166 Gedung Mega Al – Safith Mulaut
167 Fock Lee Pandan KB
168 Deksha Enterprise Penangjong
169 Fairozdin Mini Mart Rimba
170 Current Enterprise Rimba
171 Aalisyana Giant Rimba
172 De Rimba Department Store Rimba
173 Cute Pack Rimba Rimba
174 Fock Lee Rimba Rimba
175 Samima Bookstore Rimba Rimba
176 Mattuyau Enterprise Sengkurong
177 Syarikat Tajul (Bismi) Sengkurong
178 Qalif Bookstore Sengkurong
179 Perusahaan MTK Sengkurong
180 SVSB Seria
181 Bismi Seria
182 Fock Lee Seria
183 Phanarai Chong Sg Liang
184 Sykt Hj Mazin Sg Liang
185 Rosunny Bookstore Sg Liang
186 Fock Lee Sg Liang
187 AV Mobile Sg Liang
188 Intelek Interprise Subok
189 Dyg Tengah Bte Hj Awg Damit Subok
190 Skt Awang Hj md Salleh Subok
191 Salina Mart (JPD) Sungai Akar
192 Cute Pack Tanjung Bunut Tanjung Bunut
193 Gedung Mega Al-Shafith Tanjung Bunut
194 Multi Image Tanjung Bunut
195 Syarikat Suntal Binti Tuba Tanjung Bunut
196 Salina Mart Telanai
197 Usaha Tasbih Telisai
198 Fastlink Times Square
199 QQ estore Times Square
200 Current Enterprise Times Square
201 Yappe Timesquare Times Square
202 Sumoi Timesquare Times Square
203 Mattuyau Times Square
204 Cattiya Enterprise 1 Times Square
205 Fez Retro Times Square
206 CK n Tang Times Square
207 D Chawla Ent Tutong Town
208 Fock Lee Tutong Town
209 Cutepack Enterprise Tutong Town
210 AV Mobile Tutong Town
211 Insha Jawed Tutong Town
212 Noryll & Noryll Enterprise Tutong Town
213 Fadullah Smart Trading Co. Wasan

Great news is, you can also find eTopUp at any of your favourite shops below:

How do I check my credit balance?

Simply dial *179# or call 175.

How long is my credit valid for?

All TopUp amounts have a validity of 90 days.

What do I need to keep my line active?

All you need to do is keep a healthy credit balance by topping up your line before it expires. This way you can enjoy making calls, sending texts and surfing the Internet.

How do I make an international call?

Dial:

00 > Country Code > Area Code > The Phone Number You Want To Call

or

+ > Country Code > Area Code > The Phone Number You Want To Call

How do I make calls or surf the Internet when abroad?

Dial *128*Country Code + Phone Number # and Send. You will receive a callback.

How do I TopUp when abroad?

If you need to top-up from overseas you have a number of easy options:

  • You can take a Progresif scratch with you
  • Top-up online with BIBD and/or TAIB
  1. What are Progresif Prepaid Plans?
    Progresif Prepaid plans are Postpaid like plans, without a commitment of a postpaid plan. When a prepaid subscriber has enough balance, he/she can subscribe to a prepaid plan and if he does not have enough money one month later cancel the prepaid plan.
    Progresif has two Progresif Prepaid Plans:
    progresifplan
  2. How do I buy a Progresif Prepaid Plan?
    If you have a normal Progresif Prepaid line, you can subscribe to the Progresif Prepaid Plans in the following ways:
    – Progresif Prepaid Plan 25: SMS “addplan25” to 39123
    – Progresif Prepaid Plan 50: SMS “addplan50” to 39123
    Customer can also subscribe to the service by going to any Progresif store.
  3. What are the savings with Progresif Prepaid Plans?
    The plans give up to 65% discount compared to normal Prepaid lines.
  4. From which account is the plan rent fee charged?
    The rent fee of the plan is charged from Main Balance only
  5. Can the customer subscribe to more than one plan at the same time?
    You cannot subscribe more than one time to the plan. The plan first has to be canceled before the customer can subscribe to a new plan.
  6. How to check the balance?
    Customer can check their balance by Dialling *179#. The customer will receive an SMS with the Plan Minutes, Plan SMS and Plan Data that is still left. Or they can call 175.
  7. Does the plan have any expiration?
    The plan is valid one month from the date of subscription. E.g customer subscribes on October 28th, the plan is valid until November 28th.
    The resources (Minutes, SMS and Data) will expire after a full month. The Prepaid plan have auto-renewal, which means that if the customer has enough money on his balance, Progresif will automatically deduct the rental fee and provide new resources for the next month.
  8. What happens when the customer used all resources?
    If all the minutes of the plan are used, you will get an SMS stating that he has used all minutes. After that, all voice calls will be charged per minute from balance and bonus.
    If the customer still has other resources like SMS, these will still be used from the plan.
    If customer uses 80% of the data, he will be notified that he has only 20% left. When all data is used, the customer will be notified by SMS and all further data usage will be from balance and bonus per MB
  9. What happens if the customer does not have full amount / enough balance?
    – Customer will receive SMS that his/her balance is not sufficient to re-subscribe to the plan.
    – System will try 3 days to deduct the rental fee
    – If all three retries fail, the subscription is canceled and they are charged normal base per minute/message/MB pricing without incurring any penalties.
  10. How to unsubscribe to the plan?
    Customer can unsubscribe the plan any time by sending SMS “removeplan25” or “removeplan50” to 39123.
  11. What happen to the remaining free units if subscriber cancels the plan?
    The remaining free units will be lost if subscriber cancel the plan
  12. What happens to the customer available bonus credit?
    The bonus credit will be used for outside plan usage for example international roaming, VAS and when customer runs out plan units.
  13. What are the customer benefits of the Prepaid Plan?
    – Having a prepaid line act like a postpaid.
    – No year commitment like postpaid plans
    – Convenient and easy to use.
    – Bigger savings for prepaid customers.
    – Simple activation through SMS.
    – Empower customers and giving them more control on spend.
    – Fewer TopUps needed per month.
  1. What is the Progresif Postpaid Plan?
    Progresif Postpaid Plan offers you a solution that allows you to choose a monthly package based on your needs. Postpaid services are billed after each month based on the services that you have used during that month. It gives customers the flexibility to talk, SMS and surf as they like.
  2. Where do I register for a Progresif Postpaid Plan line?
    You can register a Progresif postpaid plan at any of the Progresif stores.
  3. What do I need to register a Progresif Postpaid Plan line?
    You will need either an original IC (at least 6 months validity) or an original passport (with visitor’s pass for non-residents).
    For Corporations, Government Ministries or Embassies, you will need to have the following documents:
    Completed original Progresif Postpaid registration form with the Director’s signature and Company stamp;
    Official authorization letter verifying the eligibility to apply under the Company account;
    Copy of Section 16 & 17 or Certificate of Incorporation or Form x or Power of Attorney;
    Applicant’s Original valid IC
  4. How does Progresif Postpaid Plan work?
    After you have put your SIM into your handset, you will need to activate your line by making an outgoing call to any local number.
    Have no worry with complete flexibility with customized plans offered on Progresif Postpaid:
Plan Postpaid Plans
Monthly Charge $25 $40 $60
Minutes included within Plan 300 1000 3000
Bundled Text Messages 300 1000 3000
Data Included Data (in GB) 2 2 2

You can increase the data volume by adding one of the below Monthly additional packs:

Progresif Packs Monthly Charges
Additional 2GB Internet Pack $15
Additional 5GB Internet Pack $25
  • How do I use internet on my Progresif Postpaid Plan?
    Generic phone settings for internet can be found here.
  • How much does calling, texting and surfing cost after my Free units?
    Local calls are charged at $0.16/min to all domestic networks (Progresif, DST and Telbru) at any time of the day, while local SMS and MMS are $0.05 each. Data will be charged at $0.05/mb. International rates will apply accordingly.
  • How do I pay my bill?
    Visit any Progresif store, or you can make your payment via online banking through HSBC, Baiduri and/or BIBD.
  • How do I make an international call?
    For international calls, you can dial via 00 Direct Dialing or 089 Voip. Dial
    089 > Country Code > Area Code > Designated Phone Number
    00 > Country Code > Area Code > Designated Phone Number
  • How do I receive calls when I am abroad?
    You will be roaming when you are abroad. Prevailing roaming charges will apply. To turn off your roaming, please turn off the roaming settings on your handset, or visit any Progresif store for assistance.
  • How do I make a call when I am abroad?
    You will be roaming when you are abroad. Prevailing roaming charges will apply. Dial
    + > Country Code > Area Code > Designated Phone Number
    To turn off your roaming, please turn off the roaming settings on your handset, or visit any Progresif store for assistance.
  • How do I send an SMS when I am abroad?
    You will be roaming when you are abroad. Prevailing roaming charges will apply. To turn off your roaming, please turn off the roaming settings on your handset, or visit any Progresif store for assistance.

Please click here to view the terms and conditions.

Click here to view the Data Use Policy

  1. What does Progresif Prepaid Broadband offer?
    You can use this pack to access to the Internet by choosing a plan:
    a. Deno 1 – $4 top up which entitle customers to have unlimited broadband access valid for 24 hours.
    b. Deno 2 – $8 top up which entitle customers to have unlimited broadband access valid for 3 days.
    c. Deno 3 – $20 top up which entitle customers to have unlimited broadband access for 9 days.
    d. Deno 4 – $35 top up which entitle customers to have unlimited broadband access for 18 days.
  2. Do I need to use special recharge cards / coupons?
    Yes. Only these set of recharge cards are valid with this Progresif Prepaid Broadband Prepaid Starter pack.
  3. What is the validity of my recharge?
    Top Up Amount Validity
    $4 24 hours unlimited
    $8 3 days unlimited
    $20 9 days unlimited
    $35 18 days unlimited

Please click here to view the terms and conditions.

Click here to view the Data Use Policy

  1. What is Progresif Postpaid Broadband?
    It is an exclusive Data service which provides you the mobility of surfing the Internet anytime, anywhere.
  2. Where do I register for a Progresif Postpaid Broadband line?
    You can register a Progresif postpaid plan at any of the Progresif stores.
  3. What do I need to register a Progresif Postpaid Broadband line?
    You will need either an original IC (at least 6 months validity) or an original passport (with visitor’s pass for non-residents).
  4. How does Progresif Postpaid Broadband work?
    Progresif Broadband 30 Progresif Broadband 60
    2GB* Unlimited Data
    450 mins (voice) 1000 mins (voice)
    50 mins (video) 200 mins (video)
    300 sms 800 sms
    10 mms 30 mms

    * Free surfing after 2GB will be charged as low as $0.05/mb up to a maximum of $40 only. International Voice/ Video/ SMS/ MMS/ Data and Roaming usage will be chargeable. Local Data usage capped at $40
    Have no worry with complete flexibility with customized plans offered on Progresif Postpaid.

  5. How do I use internet on my Progresif Postpaid Broadband?
    Place your SIM in a dongle or router and enjoy surfing.
  6. How do I pay my bill?
    Visit any Progresif store, or you can make your payment via online banking through HSBC, Baiduri and/or BIBD.

Please click here to view the terms and conditions.

Click here to view the Data Use Policy