Your Plan & Account

What should I do if my Progresif SIM is stolen, lost or damaged?

Visit any Progresif store or call 177 for immediate assistance.

What happens next?

Your SIM card will be blocked. It will then be suspended for 3 days before reconnecting.

What should I do to retain my number?

Bring your valid Identity Card to any Progresif store. A new SIM bearing the same number will be issued.

How do I unblock my SIM card?

Key in your SIM’s PIN number. If your SIM card is protected by a PIN, you will have 3 attempts to enter the correct PIN.

How do I unblock my SIM card if I have forgotten my PIN?

You will need a PUK number, which has to be issued at a Progresif store.

What is Progresif Prepaid?

Progresif Prepaid is a mobile service with no monthly fee. You pay for what you use, and add balance in order to use the line.

Where do I buy a Progresif Prepaid SIM?

You can purchase $25 top up and get a Free SIM at all Progresif stores and anywhere where Progresif SIMs are sold.

What do I need to register a Progresif Prepaid SIM?

You will need either an original IC (at least 6 months validity) or an original passport (with visitor’s pass for non-residents).

How does Progresif Prepaid work?

After you have put your SIM into your handset, activate your SIM by topping up your balance. After you top up your line and have balance in your account, you may start making calls.

To enjoy Progresif Prepaid services, ensure that your line is active:

Prepaid Mobiles-01

How do I use Internet on my Progresif Prepaid?

Generic phone settings for internet can be found here.

How much does making a call cost?

Local calls are charged at $0.16/min to all domestic networks at any time of the day. International call rates can be found under the International tab.

How do I top up?

We have many ways you can TopUp your line.

  1. Scratch Cards: After you scratch and get your PIN no., aial *178*<12 digit PIN> # and press Send
  2. Bank Top-Up through BIBD, Baiduri, TAIB and Standard Chartered Bank
  3. eTop-Up is available at all Progresif stores and these stores that sell Progresif top-up cards:
    No. Name Area
    1 Sing Kee Goldsmith Airport Mall
    2 Matchbox (X-ray) Airport Mall
    3 Lara Corp Airport Mall Berakas
    4 CUTE PACK TUTONG Aminah Arif Area
    5 D.CHAWLA ENTERPRISE SDN BHD Aminah Arif Area
    6 Thye Ann Bandar
    7 Paradise Communication Bandar
    8 Sim Lian Bandar
    9 Yunyun Enterprise Bandar
    10 Syarikat Malina Azam 1st floor Bandar
    11 Nam Reng Bandar
    12 Perusahaan Yunus Ismail Bandar
    13 Al Mushin Enterprise Bandar
    14 Syarikat DK Hjh Maryana Bandar
    15 Reda and Co Bandar
    16 Current Enterprise Yayasan Bandar
    17 Current Enterprise Bandar Bandar
    18 Ratu Seri Dewi Bandar
    19 Awadeen Bandar
    20 Nufath Bandar
    21 abu musa Batu Bersurat
    22 Gadg com Batu Bersurat
    23 M Fashion Batu Bersurat
    24 syarikat perusahan rasyidah Batu Bersurat
    25 Fadz Mini Mart Batu Bersurat
    26 syarikat yaakob hj jumaat Batu Bersurat
    27 Salina Mart Batu satu
    28 Current Enterprise Frescho Batu satu
    29 Syarikat Terezza and Catering Batu satu
    30 Flynn Bokkstroe Batu satu
    31 Alisiyana Batu satu
    32 Soon Lee Pandan Tujuh Belait
    33 Mims pit stop and shop mini mart Bengkurong
    34 Usaha Tasbih Minimart Bengkurong
    35 Kedai Rempah Reymtech Bengkurong
    36 Atih Mini Mart Beribi
    37 Focklee Beribi
    38 RHD Marketing Beribi
    39 Cattiya Enterprise Beribi
    40 Stardust Beribi
    41 SYARIKAT T’SARA Bukit Beruang
    42 PERUSAHAAN NASA SDN BHD Bukit Sibut
    43 Perusahaan Rosmy Bunut
    44 Perusahaan Is’ya Maya Bunut
    45 Naseem Enterprise Bunut
    46 AV MOBILE Central Mall
    47 R & Y Citis Square
    48 Bilster Technologies Citis Square Berakas
    49 Dee Jay Enterprise Gadong
    50 Yaniyanah Gadong
    51 Syarikat terhubung telekom jasmy Gadong
    52 Focklee Block H Gadong
    53 Skt Awang Hj md Salleh Gadong
    54 Cute pack kiarong Gadong
    55 sumoi enterprise Gadong
    56 Current Enterprise Mall Gadong
    57 Pustaka Remaja Gadong
    58 Amir Ayub Gadong
    59 Current Enterprise Foodzone Gadong
    60 Ratu Seri Dewi Mall Gadong
    61 Ezy Printing Gadong Gadong
    62 Ezy Printing Hua Ho Manggis
    63 Zaimmy Enterprise Jalan Durian
    64 Desa Maju Jalan Kebangsaan
    65 Alisiyana Jalan Lambak Pasir
    66 churan Jalan Lambak Pasir
    67 Happy bees mart Jalan Lambak Pasir
    68 P mass trading Jalan Lambak Pasir
    69 Syarikat Perniagaan DHS Jangsak
    70 Syarikat Haji Jait Bin abdullah(1st Branch) Jerudong
    71 Fock Lee Jerudong
    72 Syarikat Haji Jait Bin abdullah (2nd Branch) Jerudong
    73 SM Shop Jerudong
    74 Jeruton Mini Mart Jerudong
    75 Ezy printing Jerudong
    76 Nayli Shop Jerudong
    77 Saniah HS Enterprise Jerudong
    78 KK CHAN KB
    79 AV ELECTRONIC KB Sentral
    80 Soon Lee Sinarubai Kg Bengkurong Masin
    81 PASAR MINI UP-IT Kg Kebia
    82 RESTRAURANT & KAFE VELUNU Kg Lamunin
    83 SYARIKAT JAMILAH BTE ABANG MD YUSOF DAN ANAK-ANAK Kg Lamunin
    84 DEKSHA ENTERPRISE KG Penanjong
    85 Perusahaan Harliza Sdn. Bhd. Kilanas
    86 Kilanas Petrol Station Kilanas
    87 Concept Computer Kiulap
    88 QQ estore Kiulap Kiulap
    89 Anika Tujuan Trading Company Kiulap
    90 Tenten Kiulap
    91 Ezy Printing kiulap Kiulap
    92 Soon Lee Lambak Lambak
    93 Iba Petrol Station Lambak
    94 Mosari Bookstore Lambak
    95 Kuala Lurah Petrol Station Limau Manis
    96 PERUSAHAAN SHAHROZA Lumut
    97 HJH ABSAH Lumut
    98 FOCK LEE Lumut
    99 Fataj Mabohai
    100 Rahat Enterprise Madang
    101 Nurhawana Manggis
    102 Perusahaan Haji Yahya Mata Mata
    103 Koperasi Mata-Mata Mata Mata
    104 Sim Jaya(Halimun) supermarket Mata Mata
    105 Bebola emas Menglait
    106 B market Menglait
    107 ISC Primecare Pharmacy Menglait
    108 Teck Gin medicine shop (Leong heng) Menglait
    109 Haji Besar sdn bhd Mentiri
    110 Afifah Trading Company Mentiri
    111 Soon Lee Muara Muara
    112 Neharah Trading Muara
    113 Norhil Muara
    114 Syarikat Suntai Muara Muara
    115 Fock Lee Mulaut
    116 Syarikat Rauyah Md Yasin Mulaut
    117 Restaurant Seri Al Laili Mulaut
    118 Ezy printing Mulaut
    119 Syarikat Hajah Suraya (PTE Seng.) Mulaut
    120 Anika Tujuan Trading Company Mulaut – Kilanas
    121 Gedung Mega Al – Safith Mulaut – Kilanas
    122 INSHA TAWED SDN BHD OG Complex
    123 Sapphira Cake House (JKR) Old Airport
    124 FOCK LEE Pandan KB
    125 FOCK LEE ENTERPRISE Pekan Tutong
    126 PERUSAHAAN NORYLL & NORLLY Pekan Tutong
    127 PASAR MINI NURFAIZE Pekan Tutong
    128  EZY PRINTING Petani Mall
    129 EZY PRINTING Petani Mall
    130 Cutepack rimba Rimba
    131 De rimba Dept store Rimba
    132 Fock Lee Enterprise Rimba
    133 ixin choice mart Giant Rimba
    134 Current Enterprise Rimba
    135 pasar mini fairozdin Rimba
    136 Kotiba Petrol Salambigar
    137 Syarikat Tajul (Bismi) Sengkurong
    138 Qalif Bookstore Sengkurong
    139 Perusahaan MTK Sengkurong
    140 Syarikat Noor Indah Salon Sengkurong
    141 Jehan Sdn Bhd Sengkurong
    142 Feha Sdn Bhd Sengkurong
    143 KBSS (Sengkurong Clinic) Sengkurong
    144 Hikhar Jaya Serasa
    145 Mega Al-safith Serasa Serasa
    146 KK CHAN Seria
    147 Sekolah Vokasional Sultan Bolkiah IBTE Seria
    148 GERAI ASYUKUR Seria
    149 KEDAI BAROQAH Seria
    150 7 ELEPHANT Seria
    151 Cutepack Serusup Serusop
    152 Brunei Store Serusop
    153 Focklee Delima Serusop
    154 Haider Enterprise Serusop
    155 Multi Image Serusop
    156 Pustaka Remaja Serusop
    157 Sasha Food Group Serusop
    158 Syarikat Abid Serusup Serusop
    159 Syarikat HYBMS Serusop
    160 Syarikat Pakiza Serusop
    161 Syarikat Ramli Idris Serusop
    162 Syarikat Rizwana Serusop
    163 Thye Ann Gold Smith Serusop
    164 U Save Serusop
    165 CDA enterprise Serusop
    166 Seneha Serusop
    167 Salina Mart (JPD) Sg Akar
    168 Fayze Jaya (Rosunny) Sg Hanching
    169 Syarikat Osman Sg Hanching
    170 ROSUNNY ENTERPRISE Sg Liang
    171 AV ELECTRONIC Sg Liang
    172 SYKT HJ MATZIN HUSIN Sg Liang
    173 FOCK LEE Sg Liang
    174 NSM Cybercafe Sg Tilong
    175 Intelek Interprise Subuk
    176 Dyg Tengah Bte Hj Awg Damit Subuk
    177 Cute Pack Tanjong Bunut
    178 Gedung mega al-safith Tanjong Bunut
    179 Multi Image Enterprise Tanjong Bunut
    180 Syarikat Suntai Binti Tuba (1st Branch) Tanjong Bunut
    181 Salina mart Telanai
    182 USAHA TASBIH TELISAI Telisai
    183 USAHA TASBIH TELISAI Telisai
    184 Dee Jay Enterprise The Mall Gadong
    185 Nine Nine Mobile Service The Mall Gadong
    186 Current Enterprise TimeSquare Times Square
    187 Fastlink Mobile Times Square
    188 Fez Retro Times Square
    189 Sumoi Times Square Times Square
    190 Ezy Printing Times Square
    191 Dee Jay Enterprise Times Square Berakas
    192 Nine Nine Mobile Service Timse Square Berakas
    193 UBD Shope UBD
    194 UBD Core UBD
    195 Fadullah Smart Trading Co. Wasan

How do I check my credit balance?

Dial *179# and press Send

How long is my credit valid for?

All top up amounts have a validity of 90 days.

What do I need to keep my line active?

To enjoy making calls, text or surf the internet, top up your line before your line expires.

How do I make an international call?

For international calls, you can dial via 00 Direct Dialing. Dial:

00 > Country Code > Area Code > Designated Phone Number, or

+ > Country Code > Area Code > Designated Phone Number

How do I make calls or surf the Internet when abroad?

You can now make direct calls and surf data while abroad in Malaysia when connected to Digi or Celcom:

Prepaid Mobiles-02

For calls back to Brunei, you can make calls by dialing:

+ > 673 > Area Code > Designated Phone Number

For calls to Malaysia and other countries, dial:

+ > Country Code > Area Code > Designated Phone Number

To surf the internet while in Malaysia, make sure that you have sufficient balance and that your data roaming settings on your device are switched on.

How do I TopUp when abroad?

For data roaming in other countries, dial:

*128*Country Code + Phone Number #

  • What are Progresif Prepaid Plans?
    Progresif Prepaid plans are Postpaid like plans, without a commitment of a postpaid plan. When a prepaid subscriber has enough balance, he/she can subscribe to a prepaid plan and if he does not have enough money one month later cancel the prepaid plan.
    Progresif has the following Progresif Prepaid Plans:

prepaid-unlimited-02

Click here for more details

  1. How do I get charged?
    You get charged from your main balance.
  2. Can the customer subscribe to more than one plan at the same time?
    You cannot subscribe more than one time to the plan. The plan first has to be canceled before the customer can subscribe to a new plan.
  3. How to check the balance?
    Customer can check their balance by Dialing *179#. The customer will receive an SMS with the Plan Minutes, Plan SMS and Plan Data that is still left. Or they can call 175.
  4. Does the plan have any expiration?
    The plan is valid one month from the date of subscription. E.g customer subscribes on October 28th, the plan is valid until November 28th.
    The resources (Minutes, SMS and Data) will expire after a full month. The Prepaid plan have auto-renewal, which means that if the customer has enough money on his balance, Progresif will automatically deduct the rental fee and provide new resources for the next month.
  5. What happens when the customer uses up the plan?
    If all the minutes of the plan are used, you will get an SMS stating that he has used all minutes. After that, all voice calls will be charged per minute from balance and bonus.
    If the customer still has other resources like SMS, these will still be used from the plan.
    If customer uses 80% of the data, he will be notified that he has only 20% left. When all data is used, the customer will be notified by SMS and all further data usage will be from balance and bonus per MB
  6. What happens if I do not have full amount / enough balance?
    – Customer will receive SMS that his/her balance is not sufficient to re-subscribe to the plan.
    – System will try 3 days to deduct the rental fee
    – If all three retries fail, the subscription is canceled and they are charged normal base per minute/message/MB pricing without incurring any penalties.
  7. How do I unsubscribe to the plan?
    Customer can unsubscribe the plan any time by sending SMS “removeplan25” or “removeplan50” to 39123.
  8. What happen to the remaining free units if I cancel the plan?
    The remaining free units will be lost if subscriber cancel the plan
  9. What happens to my available bonus credit?
    The bonus credit will be used for outside plan usage for example international roaming, VAS and when customer runs out plan units.
    1. What is the Progresif Postpaid Plan?
      Progresif Postpaid Plan offers you a solution that allows you to choose a monthly package based on your needs. Postpaid services are billed after each month based on the services that you have used during that month. It gives customers the flexibility to talk, SMS and surf as they like.

    The Progresif Unlimited Plan:

    postpaid-unlimited-02

    Click here for the details.

    1. Where do I register for a Progresif Postpaid Plan line?
      You can register a Progresif postpaid plan at any of the Progresif stores.
    2. What do I need to register a Progresif Postpaid Plan line?
      You will need either an original IC (at least 6 months validity) or an original passport (with visitor’s pass for non-residents).
      For Corporations, Government Ministries or Embassies, you will need to have the following documents:
      – Completed original Progresif Postpaid registration form with the Director’s -signature and Company stamp;
      – Official authorization letter verifying the eligibility to apply under the Company account;
      – Copy of Section 16 & 17 or Certificate of Incorporation or Form x or Power of Attorney;
      – Applicant’s Original valid IC
    3. How does Progresif Postpaid Plan work?
      After you have put your SIM into your handset, you will need to activate your line by making an outgoing call to any local number.
    1. How do I use internet on my Progresif Postpaid Plan?
      Generic phone settings for internet can be found here.
    1. How do I pay my bill?
      Visit any Progresif store, or you can make your payment via online banking through Baiduri or BIBD.
    2. How do I make an international call?
      For international calls, you can dial via 00 Direct Dialing.

    Dial 00> Country Code > Area Code > Designated Phone Number

    1. How do I receive calls when I am abroad?
      You will be roaming when you are abroad. Prevailing roaming charges will apply. To turn off your roaming, please turn off the roaming settings on your handset, or visit any Progresif store for assistance.
    1. How do I make a call when I am abroad?
      You will be roaming when you are abroad. Prevailing roaming charges will apply. Dial
      + > Country Code > Area Code > Designated Phone Number
      To turn off your roaming, please turn off the roaming settings on your handset, or visit any Progresif store for assistance.
    2. How do I send an SMS when I am abroad?
      You will be roaming when you are abroad. Prevailing roaming charges will apply. To turn off your roaming, please turn off the roaming settings on your handset, or visit any Progresif store for assistance.
    1. What is Progresif Prepaid Broadband?
      The Progresif Broadband Plan is a new monthly data-only plan that offers the following:
    Price Data
    Progresif Broadband Plan $10 1GB

    For users who need more data, you can add on any of these monthly Data Packs on top of your Progresif Broadband Plan:

    Data Packs Price
    2GB $10
    5GB $25
    10GB $40
    20GB $55
    *40GB $70
    *80GB $85

    After you have finished the data of your Plans and 2GB, 5GB, 10GB and 20GB Packs, you will need to subscribe to an additional Add-on Data Pack to continue surfing.

    *When you subscribe to the 40GB and 80GB Data Packs, you get no extra charges after you finish your quota and you will still be able to use your data but at lower speeds.

    For full details, please Click Here.

    • Where do I register for a Progresif Broadband line?
      After you get a SIM, you can subscribe to the Plans and Packs from the comfort of your own home (as long as you have sufficient balance):
  How to Subscribe Price What you get
1 Progresif Broadband Text “addbroadband” to 39123 $10 No voice and texts and 1GB
2 Progresif Broadband 2GB Text “addbroadband2gb” to 39123 $20 No voice and texts and 2GB
3 Progresif Broadband 5GB Text “addbroadband5gb”to 39123 $35 No voice and texts and 5GB
4 Progresif Broadband 10GB Text “addbroadband10gb” to 39123 $50 No voice and texts and 10GB
5 Progresif Broadband 20GB Text “addbroadband20gb” to 39123 $65 No voice and texts and and 20GB
6 Progresif Broadband 40GB Text “addbroadband40gb” to 39123 $80 No voice and texts and 40GB, with no extra charges after
7 Progresif Broadband 80GB Text “addbroadband80gb” to 39123 $95 No voice and texts and 80GB, with no charges after

Please click here to view the terms and conditions.

Click here to view view our Broadband terms and conditions.

  1. What is Progresif Postpaid Broadband?
    The Progresif Broadband Plan is a new monthly data-only plan that offers the following:
Price Data
Progresif Broadband Plan $10 1GB

For users who need more data, you can add on any of these monthly Data Packs on top of your Progresif Broadband Plan:

Data Packs Price
2GB $10
5GB $25
10GB $40
20GB $55
*40GB $70
*80GB $85

After you have finished the data of your Plans and 2GB, 5GB, 10GB and 20GB Packs, you will need to subscribe to an additional Add-on Data Pack to continue surfing.

*When you subscribe to the 40GB and 80GB Data Packs, you get no extra charges after you finish your quota and you will still be able to use your data but at lower speeds.

For full details, please Click Here.

  • Where do I register for a Progresif Broadband line?
    You can register a Progresif postpaid plan at any of the Progresif stores.
  • What do I need to register a Progresif Broadband line?
    You will need either an original IC (at least 6 months validity) or an original passport (with visitor’s pass for non-residents).
  • How do I pay my bill?
    Visit any Progresif store, or you can make your payment via online banking through Baiduri or BIBD.

Please click here to view the terms and conditions.

Click here to view view our Broadband terms and conditions.