Job Listing

Retail Store Supervisor

Sales Division

Job Description:

  1. Role model, coach and train all store staff on customer service excellence.
    Ensure all the standard process and polices have been follow by the sales assistant
  2. Effectively resolve customer and dealer complaints and implement processes to reduce future complaints and dissatisfaction.
  3. Responsibility for the achievement of retail targets.
  4. Proactively develop action plans to combat new and/or existing competitors in local competitive shop markets.
  5. Devise and implement sales and customer initiatives to achieve relevant targets.
  6. Daily, weekly , monthly review of all store KPI’s to assess, develop and implement actions to reach and exceed targets and customer experience.
  7. Ensure all stores operate to the highest retail standards of product, visual, ticketing merchandising, and appearance and brand standards.
  8. Manage stock levels and availability of sims, hard top up cards, mobile phones, accessories and other store products.
  9. Ensure all the physical stocks are tally with system and physical.
  10. Implement and maintain all operational policies, processes, procedures and business ethnics as per company and retail standards.
  11. Liaise with the other departments to ensure processes are aligned to retail to deliver sales and customer service excellence.
  12. Contribute to the decision making process of retail and company operations.
  13. Assess and deliver new store locations to achieve store expansion targets.
    Develop and build relationship with dealer network to ensure mutual goals are achieved
  14. Submit internally weekly/monthly reports on store performance highlighting areas for improvement as well as explanation for any inconsistencies observed.
  15. Acting on absence of Retail Store Manager



  1. Advance Diploma, National Diploma in Business related field or at least A’ Levels with minimum 3 years of relevant working experience.
  2. Excellent written and oral communication skills
  3. Excellent interpersonal skills
  4. Excellent time management skills
  5. Excellent leadership/ people management skills
  6. Excellent listening skills
  7. Good analytical skills
  8. Ability to work on own initiative with minimal or no supervision
  9. PC proficiency using Microsoft applications
  10. Should possess strong attention to details and willingness to learn
  11. Ability to maintain effective communication and good working relationships with team members


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