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Answering the FAQs For Our New Plans and Services
February 6, 2020
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To learn more about our services and how to get it, see our FAQs below.

You can:

  1. Subscribe for new services – Mobile Prepaid, Mobile Postpaid and Fibre broadband
  2. Port in from another mobile operator
  3. Purchase devices and handsets

You can order easily using our online platform Here. After the order is submitted, you will be contacted by a Sales Representative to confirm your order, your details and the delivery time.

A Sales Representative will contact you within 1hr (working hours) after your order has been placed.

Orders placed and confirmed by 3PM will be delivered the next day. Delivery slots are 10am – 40pm or 4pm – 6.30pm.

All except Temburong district

No delivery charges but you will only pay for your services that you have selected upon the registration online.

Payment can be made through Progresif PAY, Quick Pay BIBD and Cash.

Step 1

  • Choose the new service or convert an existing plan
  • Choose No/Yes to whether you are porting in your service. If yes, you will need to provide Mobile Number, Choose Service Provider and Plan Type

Step 2

  • Choose Plan Type to Prepaid
  • Choose the Mobile Data Option (Pay-as-you-go or ONE Mobile)
  • For Pay-as-you-go option, you can choose Addon Data (optional only)
  • For the ONE Mobile option, you need to choose your ONE Plan base (1Gb/5Gb/10Gb)
  • Choose Handset if any Total Credit Balance and Total amount to be paid will be shown

Step 3

  • Insert the Customer Information
    • Enter your First & Last Name
    • Enter your email address
    • Enter your Contact Phone Number
    • Enter your Address details
    • Upload your Identification documents (Identity Card (IC) or Passport photo)
    • Choose No/Yes if you have a referral code. If yes, upload referral ticket)
    • Enter your Workplace
    • Enter your Profession
    • Choose your Salary range
    • Accept Term & Conditions
    • Click Register once complete

Step 1

  • Choose the new service or convert an existing plan
  • Mobile/Fixed Number, Choose Service Provider and Plan Type Number, Choose Service Provider and Plan TypeNotes : you can port in for both Mobile & Fixed number

Step 2

  • Choose Plan Type to Postpaid
  • Select your plan (One Mobile, One Home, One Bundle, One Family & One Family Bundle)
  • If you’ve selected One Home/One Bundle – You can choose Yes/No for Free Fixed Voice
  • If you’ve selected One Family/One Family bundle – You can add a maximum of 4 supplementary line at an additional $10/month each
  • For Mobile Data option you need to choose your ONE Plan base
  • For Broadband Data option you need to choose your ONE Home Plan base
  • Choose Handset if any Total amount to be paid will be shown

Step 3

  • Insert the Customer Information
    • Enter your First & Last Name
    • Enter your email address
    • Enter your Contact Phone Number
    • Enter your Address details
    • Upload your Identification documents (Identity Card (IC) or Passport photo)
    • Choose No/Yes if you have a referral code. If yes, upload referral ticket)
    • Enter your Workplace
    • Enter your Profession
    • Choose your Salary range
    • Accept Term & Conditions
    • Click Register once complete

Yes, you can choose and pick your own Mobile and Home line number by choosing the last 4 last digits.

Yes, you can port in your existing Mobile and Fixed voice line number when you sign up to Progresif’s One Mobile or One Home broadband.

Upon submission of your order, a Sales Representative will contact you to confirm your order. You can either cancel your order or proceed by simply selecting what products you want and we’ll deliver it right to your door.

Yes, you can inform a Sales Representative about the confirmed address during the order confirmation call.

Yes you can, but you will need to bring your card to any Progresif Stores to make the payment transaction. EPP T&C applies to different banks.

Reference EPP : BIBD BANK & BAIDURI BANK & STANDARD CHARTERED BANK

We will be using third party delivery services from Dart. The Dart delivery man will provide their ID for verification before handing over the packages.

Upon delivery, Payment will be collected, and you will be asked to sign on goods acceptance. The delivery man will hand you the packages.

You will be contacted by Sales Representatives and they will make an appointment date & time another delivery. There will be at least 2 delivery attempts.

No, there is no activation required, so just insert your new SIM into your device and get connected to Progresif network immediately!

We will be using third party delivery services from Dart. The Dart delivery man will provide their ID for verification before handing over the packages.

Any mobile handsets purchased from PROGRESIF have a ONE (1) year warranty from the date of purchase. Apart from the accessories, only the components of the mobile handsets have a THREE (3) months warranty from the date of purchase.

You will be provided with the Warranty Card upon the delivery item to your place.

For Sim: Kindly approach to any Progresif Stores nearby, and get your SIM replaced.

For Handset: Kindly approach any nearby Progresif Store nearby and bring your warranty card. There, a Sales Representative will assist you and check the item.

English

Why are we migrating Yes Zoom?

 

When does my Yes Zoom plan end?

 

What is the OnePlan that I will be migrating to? Do I need to pay for it?

 

What are the available offers that I can sign up for as an alternative for my Yes Zoom?

 

What happens to Yes Zoom customers who still have unlimited Yes Zoom days left on their lines after the Migration?

 

What can the customer do with the refunded credit balance?

 

What happens to all the unused but valid Yes Zoom TopUp cards after the Migration?

 

I need further assistance. Who can I speak to?

 

 
 

Bahasa Melayu

Kenapa kami memindahkan Yes Zoom?

 

Bilakah Pelan Yes Zoom saya akan berakhir?

 

Apakah pelan OnePlan? Adakah saya perlu membayarnya?

 

Apakah tawaran-tawaran yang tersedia untuk saya mendaftar sebagai alternatif dari Yes Zoom?

 

Apa akan terjadi kepada pelanggan -pelanggan Yes Zoom yang masih mempunyai hari Yes Zoom tanpa had pada talian mereka selepas dipindahkan?

 

Apa yang pelanggan dapat lakukan dengan baki kredit yang dikembalikan?

 

Apa akan terjadi kepada kad Top Up Yes Zoom yang belum dipakai tapi masih sah selepas pemindahan pelan?

 

Saya inginkan bantuan lanjut. Siapa yang boleh saya hubungi?

 

What is the Prepaid One Mobile?

 

Is the Prepaid One Mobile 4G+ enabled?

 

What are the Plan rates for the Prepaid One Mobile?

 

How much is a Prepaid Starter Pack?

 

How do I subscribe for Prepaid One Mobile?

 

How can I maintain my Prepaid One Mobile subscription?

 

How can I add more data to my Prepaid One Mobile plan?

 

Will the Prepaid One Mobile renew monthly?

 

Can I carryover any of my unused data?

 

How does the Prepaid One Mobile work?

 

Can I add the 5GB data if I do not renew my One Mobile Base plan?

 

How do I add on Data?

 

Will I receive any notifications on data usage?

 

How can I query my One Mobile Plan balance?

 

Can PAYG or other Plan customers add the 5GB data for $10?

 

Do I get charged for PAYG data after the One Mobile Base and Added data are used up?

 

What are the PAY-AS-YOU-GO rates?

 

How can I stop my One Mobile Plan subscription monthly auto-renewal?

 

How can I switch from One Mobile Plan 1GB to One Mobile Plan 5GB?

 

I need further assistance, who should I talk to?

 

What is the Postpaid One Mobile?

 

What are the benefits of the Postpaid One Mobile?

 

Is the Postpaid One Mobile 4G+ enabled?

 

What do I need to pay upfront when I subscribe to a Postpaid One Mobile Plan?

 

What are the Plan rates for the Postpaid One Mobile?

 

How do I add more Data to my Postpaid One Mobile Plan?

 

Will I receive any notifications on data usage?

 

Is there a fixed contract duration when signing up for a Postpaid One Mobile Plan?

 

Is the Postpaid One Mobile Plan applicable for Handset Plan signups?

 

Is there any throttling on my Postpaid One Mobile Plan?

 

How will I get my bill?

 

I need further assistance, who should I talk to?

 

What is the One Family?

 

What is offered under the One Family?

 

How does the One Family work?

 

What do I need to pay upfront when I subscribe to a One Family Plan?

 

How can I add more Data to my One Family Plan?

 

How does the Account holder set limits for data usage for each line?

 

Will I receive any notifications on data usage?

 

What happens if I do not add any more data after I have finished up my Base Data or Addons?

 

Where can I check my data usage?

 

Will the Account holder and the lines under the One Family plan have different mobile numbers?

 

What will happen if the Account holder decides to cancel the line?

 

Can the lines under the Account holder for One Family plan cancel their line?

 

Can the Account holder change the supplementary line holders to other numbers/users?

 

How do I sign up for a Family Plan?

 

Is there a fixed contract duration when signing up for a Family Plan?

 

How will I get my bill?

 

I need further assistance, who should I talk to?

 

What Bundles does Progresif offer?

 

Do the bundles come with monthly fixed line?

 

Can I choose my own fixed line number?

 

Can I keep my existing fixed line number when I port in?

 

Will routers be provided?

 

Is there a one-time installation fee for the One Home?

 

What do I need to pay upfront when I subscribe to a One Bundle Plan?

 

How long will installation take?

 

How do I add more Data to my One Mobile and One Home plan?

 

How do I add more Data to my One Family Plan?

 

Will I receive any notifications on data usage?

 

Is there carryover of unused data?

 

Can the customer access the Nationwide WiFi using the One Home data?

 

How do I pay for the Bundles?

 

What will the customer need to subscribe for a One Home Bundle and One Family Bundle?

 

Is there a fixed contract duration when signing up for a One Home Bundle and One Family Bundle?

 

Can I port my existing home broadband to the One Home if my broadband connection is copper?

 

What is Progresif Media?

 

How will I get my bill?

 

I need further assistance, who should I talk to?

 

What is the One Home?

 

What is offered under the One Home Plan?

 

Does One Home come with monthly Fixed line?

 

Can I choose my own fixed line number?

 

Can I keep my existing fixed line number when I port in?

 

What do I need to pay upfront when I subscribe to a One Home plan?

 

Is there a one-time installation fee?

 

How long will installation take?

 

Will routers be provided?

 

What are the rates for the One Home Plan?

 

How can I add or upgrade my data on my One Home?

 

Can I use the Nationwide WiFi using my One Home data?

 

Will I receive any notifications on their data usage?

 

What happens if I do not Add or Upgrade my data?

 

Is there carryover of unused data?

 

Where can I check my data usage?

 

What will I need to subscribe for a One Home?

 

Is there a fixed contract duration when signing up for a One Home Plan?

 

Can I port my existing home broadband to the One Home if my broadband connection is copper?

 

How will I get my bill?

 

I need further assistance, who should I talk to?

 

General

How will customers be affected?

 

Customers are unable to call or text after the Migration. What should they do?

 

Postpaid

When does Migration happen for Postpaid customers?

 

What are the Plans that customers will be migrated to?

 

What will customers see in their next bill?

 

What happens to customers who have made payments in advance?

 

What happens to MultiSIM customers?

 

What happens to the Unlimited Broadband 30 and 60 Plans?

 

Can customers change their migrated Plans to other Plans?

 

Prepaid (excluding Yes Zoom)

When does Migration happen for Prepaid customers?

 

What happens to the customer’s credit balance, bonus and previously added Data Addons?

 

What are the Plans that customers will be migrated to?

 

Can customers change their migrated Prepaid Plan to another Prepaid Plan?

 

What happens to the Facebook, Instagram, China IDD and ASEAN Packs?

 

About Number Portability

What is Number Portability?

 

How much does Brunei Number Portability cost?

 

Who can enjoy Number Portability services?

 

Service & Transition Process

How do I make a request to port my number from the previous Service Provider to Progresif?

 

Will I need to make the request to cancel my existing mobile/telephone service directly with the existing Service Provider, before switching to another provider?

 

Can I port my Mobile phone number?

 

Can I port my existing Fixed line phone number?

 

Can I change my mobile plan when I port my phone number?

 

Do I get a new SIM Card for porting?

 

What (documents) do I need to submit to Progresif for Porting?

 

How will I know that my existing mobile number has been successfully ported?

 

Can I cancel my porting request if I have already submitted it?

 

How long after I port to Progresif, can I port again to another network?

 

Can I still request for the porting if I am not the account holder?

 

Can I still receive Texts/Calls/Emails, once service from the previous Service Provider is deactivated?

 

Will I experience service disruptions during the porting process?

 

What if my SIM does not work after the port?

 

Billing & Charges

What happens if I still have balance in my Prepaid number?

 

Will my existing Postpaid bill cycle change?

 

What happens to my existing Value Added Services (VAS) subscriptions?

 

Can I still be contacted by my previous Service Provider once I have successfully ported out?

 

Will there be any circumstances where the Service Provider can decline the porting request?

 

Will I incur any penalty costs for leaving a provider?

 

Can I still use their current Service Provider’s service during the wait/transition time?

 

English

How do I download the Progresif Media application?

 

Is Progresif Media compatible with iOS and Android?

 

How do I register?

 

How do I update or change my account details?

 

The Progresif Media App did not accept my password. What are the password requirements?

 

I have an existing Progresif Care ID login. Do I need to register again or can I login with my existing Progresif Care login ID and password?

 

If I change my Progresif Care password, will that affect my Progresif Media password too?

 

Can I register to Progresif Media with my Imagine/DST number?

 

What subscription plans are available?

 

How do I check which plan I am subscribed to?

 

Are subscription plans auto-renewable?

 

How do I pay my subscription fee?

 

Will my credit card be deducted upon purchase or after a month’s rental?

 

Can my fee be included in my postpaid monthly bill?

 

I’m under the One Family Bundle Plan. Do I have to register and select a plan?

 

How long will the One Bundle and One Family Bundle Plan have a free subscription to Progresif Media?

 

Will I receive an Order Reference number after each purchase?

 

Can I customize my preferences?

 

How do I check my purchase history?

 

How many devices can I log into with 1 account?

 

Will I be charged double if I login to multiple devices?

 

I am a content creator and have made films/songs. How do I submit my work to Progresif Media?

 

How is the timeline access calculated after purchase?

 

Will Progresif Media consume my monthly plan data / credit balance?

 

How much will I be charged for using Progresif Media? (Locally)

 

Will I be able to access Progresif Media if I’m abroad?

 

Can I purchase rentals without subscribing into Library?

 

Can I download and save the content in Progresif Media?

 

How do I unsubscribe?

 

Bahasa Melayu

Bagaimana untuk memuat turun aplikasi Progresif Media?

 

Apakah versi iOS dan Android yang boleh digunakan untuk memuat turun aplikasi Progresif Media?

 

Bagaimana cara untuk mendaftar aplikasi Progresif Media?

 

Bagaimana cara untuk mengemas kini atau mengubah keterangan akaun?

 

Aplikasi Progresif Media tidak menerima kata laluan saya. Apakah syarat-syarat yang diperlukan bagi kata laluan?

 

Saya mempunyai Log Masuk ID bagi aplikasi Progresif Care. Perlukah saya mendaftar yang baru atau menggunakan Log Masuk ID dan kata laluan Progresif Care saya yang sedia ada untuk Progresif Media?

 

Saya menukar kata laluan bagi aplikasi Progresif Care saya, adakah kata laluan itu akan bertukar juga bagi aplikasi Progresif Media?

 

Bolehkah saya melanggan ke aplikasi Progresif Media dengan nombor telepon dari penyedia rangkaian yang lain?

 

Apakah pelan langganan bagi aplikasi Progresif Media?

 

Bagaimana cara untuk menyemak pelan langganan saya?

 

Adakah langganan saya akan diperbaharui secara automatik?

 

Bagaimana saya membayar caj langganan?

 

Adakah potongan kad kredit untuk pembayaran akan dibuat semasa langganan bermula atau setelah sebulan melanggan?

 

Dapatkah caj bagi pelan langganan aplikasi Progresif Media ini termasuk ke dalam bil pascabayar bulanan saya?

 

Saya melanggan ke pelan One Family Bundle, adakah saya perlu mendaftar dan memilih pelan langganan?

 

Berapa lama Pelan One Bundle dan One Family Bundle akan mendapat langganan percuma bagi Progresif Media?

 

Adakah saya akan menerima nombor rujukan pesanan selepas setiap pembelian?

 

Bolehkah saya menyesuaikan pilihan saya?

 

Bagaimana cara untuk menyemak pembelian saya yang lepas?

 

Berapa banyak alat mudah alih yang dapat log masuk ke aplikasi Progresif Media untuk 1 akaun?

 

Adakah saya akan dicaj dua kali sekiranya saya log masuk menggunakan beberapa alat mudah alih?

 

Bolehkah filem-filem atau lagu-lagu yang saya terbitkan ditayangkan di Progresif Media?

 

Bagaimana akses bagi garismasa (timeline access) di kira selepas pembelian?

 

Adakah aplikasi Progresif Media akan menggunakan data bagi pelan bulanan/baki kredit saya?

 

Berapakah jumlah yang akan dicaj kerana menggunakan aplikasi Progresif Media? (Tempatan)

 

Dapatkah saya mengakses ke aplikasi Progresif Media jika saya berada di luar negara?

 

Bolehkah saya membeli sewaan tanpa perlu melanggan Library?

 

Dapatkah saya memuat turun dan menyimpan kandungan itu di aplikasi Progresif Media?

 

Bagaimana jika saya ingin berhenti melanggan ke aplikasi Progresif Media?

 

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