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Answering the FAQs For Our New Plans and Migration
February 6, 2020
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To learn more about The OnePlan and how to get it, see our FAQs below.

Why are we migrating Yes Zoom?

 

When does my Yes Zoom plan end?

 

Why is the Yes Zoom Migration being postponed?

 

Does that mean I can continue using my Yes Zoom?

 

Where can I purchase Yes Zoom’s TopUp?

 

What happens to Yes Zoom customers who still have unlimited Yes Zoom days left on their lines after the Migration?

 

What can the customer do with the refunded credit balance?

 

What happens to all the unused but valid Yes Zoom TopUp cards after the Migration?

 

What is the OnePlan that I will be moving to after Migration?

 

What is the Prepaid One Mobile?

 

Is the Prepaid One Mobile 4G+ enabled?

 

What are the Plan rates for the Prepaid One Mobile?

 

How much is a Prepaid Starter Pack?

 

How do I subscribe for Prepaid One Mobile?

 

How can I maintain my Prepaid One Mobile subscription?

 

How can I add 5GB data to their OnePlan base plan?

 

Will the Prepaid One Mobile renew monthly?

 

Can I carryover any of my unused data?

 

How does the Prepaid One Mobile work?

 

Can I add the 5GB data if I do not renew my One Mobile Base plan?

 

How do I add on Data?

 

How can I query my One Mobile Plan balance?

 

Can PAYG or other Plan customers add the 5GB data for $10?

 

Do I get charged for PAYG data after the One Mobile Base and Added data are used up?

 

What are the PAY-AS-YOU-GO rates?

 

How can I stop my One Mobile Plan subscription monthly auto-renewal?

 

How can I switch from One Mobile Plan 1GB to One Mobile Plan 5GB?

 

Will we be charging Annual License Fees for the Prepaid One Mobile?

 

I need further assistance, who should I talk to?

 

What is the Postpaid One Mobile?

 

What are the benefits of the Postpaid One Mobile?

 

Is the Postpaid One Mobile 4G+ enabled?

 

What are the Plan rates for the Postpaid One Mobile?

 

How do I add more Data to my Postpaid One Mobile Plan?

 

Will we be charging Annual License Fees for the Postpaid One Mobile Plan?

 

Is there a fixed contract duration when signing up for a Postpaid One Mobile Plan?

 

Is the Postpaid One Mobile Plan applicable for Handset Plan signups?

 

Is there any throttling on my Postpaid One Mobile Plan?

 

How will I get my bill?

 

I need further assistance, who should I talk to?

 

What is the One Family?

 

What is offered under the One Family?

 

How does the One Family work?

 

How can I add more Data to my One Family Plan?

 

How does the Account holder set limits for data usage for each line?

 

Will I receive any notifications on their data usage?

 

What happens if I do not add any more data after I have finished up my Base Data or Addons?

 

Where can I check my Usage data?

 

Will the Account holder and the lines under the One Family plan have different mobile numbers?

 

What will happen if the Account holder decides to cancel the line?

 

Can the lines under the Account holder for One Family plan cancel their line?

 

Can the Account holder change the supplementary line holders to other numbers/users?

 

How do I sign up for a Family Plan?

 

Will we be charging Annual License Fees for the One Family Plan?

 

Is there a fixed contract duration when signing up for a Family Plan?

 

How will I get my bill?

 

I need further assistance, who should I talk to?

 

What Bundles does Progresif offer?

 

Do the bundles come with monthly fixed line?

 

Will routers be provided?

 

Is there a one-time installation fee for the One Home?

 

How long will installation take?

 

How do I add more Data to my One Mobile and One Home plan?

 

How do I add more Data to my One Family Plan?

 

Is there carryover of unused data?

 

Can the customer access the Nationwide WiFi using the One Home data?

 

How do I pay for the Bundles?

 

What will the customer need to subscribe for a One Home Bundle and One Family Bundle?

 

Will we be charging Annual License Fees for the Postpaid One Home Bundle and One Family Bundle?

 

Is there a fixed contract duration when signing up for a One Home Bundle and One Family Bundle?

 

Can I port my existing home broadband to the One Home if my broadband connection is copper?

 

What is Progresif Media?

 

How will I get my bill?

 

I need further assistance, who should I talk to?

 

What is the One Home?

 

What is offered under the One Home Plan?

 

Does One Home come with monthly Fixed line?

 

What do I need to pay upfront when I subscribe to a One Home plan?

 

Is there a one-time installation fee?

 

How long will installation take?

 

Will routers be provided?

 

What are the rates for the One Home Plan?

 

How can I add or upgrade my data on my One Home?

 

Can I use the Nationwide WiFi using my One Home data?

 

Will I receive any notifications on their data usage?

 

What happens if I do not Add or Upgrade my data?

 

Where can I check my data usage?

 

What will I need to subscribe for a One Home?

 

Is there a fixed contract duration when signing up for a One Home Plan?

 

Can I port my existing home broadband to the One Home if my broadband connection is copper?

 

How will I get my bill?

 

I need further assistance, who should I talk to?

 

General

How will customers be affected?

 

Customers are unable to call or text after the Migration. What should they do?

 

Postpaid

When does Migration happen for Postpaid customers?

 

What are the Plans that customers will be migrated to?

 

What will customers see in their next bill?

 

What happens to customers who have made payments in advance?

 

What happens to MultiSIM customers?

 

What happens to the Unlimited Broadband 30 and 60 Plans?

 

Can customers change their migrated Plans to other Plans?

 

Prepaid (excluding Yes Zoom)

When does Migration happen for Prepaid customers?

 

What happens to the customer’s credit balance, bonus and previously added Data Addons?

 

What are the Plans that customers will be migrated to?

 

Can customers change their migrated Prepaid Plan to another Prepaid Plan?

 

What happens to the Facebook, Instagram, China IDD and ASEAN Packs?

 

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