Progresif Care+ Loyalty & Rewards
Frequently Asked Questions
English
What is Progresif Perks?
Progresif is constantly seeking for ways to show our appreciation towards our customers, and we hope to be able to reflect this with Progresif Perks. Through Progresif Perks, our postpaid customers will be able to earn loyalty points when they pay their bills on CARE+.
How do I join Progresif Perks?
You will need to download the CARE+ app and register an account with us to join Progresif Perks. Only Postpaid customers will be able to accumulate loyalty points.
What is a loyalty point?
Loyalty points are points that you will be able to earn and accumulate when you pay your bills with Progresif on CARE+.
How can I earn my loyalty points?
You can start accumulating your loyalty points by paying your monthly Postpaid bill on the CARE+ app in order to advance from your current tier to the next tier. You will enjoy exclusive benefits depending on which tier you are in. There are currently four tiers, which are Nano, Mega, Giga and Tera.
How many tiers are there in Progresif Loyalty?
There are four different tiers in Progresif Loyalty, which are Nano, Mega, Giga and Tera. You will be able to enjoy better benefits as you advance to higher tier levels
| Tier Benefits |
Nano | Mega | Giga | Tera |
| Points Accumulation Spend to earn more points and unlock exclusive benefits |
✓ | ✓ | ✓ | ✓ |
| Birthday Treats Receive bonus points on your birthday |
✓ | ✓ | ✓ | |
|
Lifestyle Deals & Rewards Access to exclusive deals and rewards |
✓ | ✓ | ✓ | |
| Special Invites Get special invites to our launches or events |
✓ | ✓ | ||
| Priority Queue Access to priority queue lane at selected stores |
✓ | ✓ | ||
| Priority Hotline Enjoy having access to our Priority Hotline to get through to our call centre agents |
✓ | |||
| Handset Priority Be among the first to book and purchase our handset deals |
✓ | |||
| Eligibility All customers will automatically start at the Nano tier upon registration |
0 points | 150 points | 400 points | 800 points |
I have been upgraded to a higher tier. How long will it be valid for?
Once you have reached a new tier, it will be valid for 12 months. After 12 months, your tier membership will be reviewed to determine whether you have met the point accumulation to maintain your tier level. If you haven’t been able to accumulate the points allocated for your current tier, you will be downgraded to a lower tier.
How do I check how much loyalty points I have now?
It’s simple, just download the CARE+ app from the App Store or Google Play Store. Once you have logged into the app, you’ll be able to view your loyalty points and current tier.
How long are my points valid for?
Every time you earn points from spending with us, your points will be valid for 90 days. Each time you pay your postpaid bill you will earn points and extend the validity of all points to 90 days. You will also be notified of the expiry of your points on the CARE+ app.
How do I go to the next tier?
Upon sufficient points, you will automatically be upgraded to the next tier. For now, you can start accumulating your loyalty points by spending with Progresif to climb up the next tier and enjoy loyalty membership benefits. All new members of Progresif Perks will start at Nano tier.
To upgrade to Mega, you must collect 150 Points within a 12-month period
To upgrade to Giga, you must collect 400 Points within a 12-month period
To upgrade to Tera, you must collect 800 Points within a 12-month period
My points have disappeared from my loyalty section. What happened?
We’re sorry, that must be a glitch. Feel free to reach out to us and we’ll do everything we can to look into the matter and sort it out as soon as possible.
Bahasa Melayu
Apakah Progresif Perks?
Bagaimanakah caranya untuk mengikuti Progresif Loyalty?
Apakah maksud poin loyalty?
Bagaimanakah cara untuk mendapat poin loyalty saya?
Berapakah jumlah peringkat yang ada dalam Progresif Loyalty?
Progresif Loyalty mempunyai empat peringkat iaitu Nano, Mega, Giga dan Tera. Awda akan dapat menikmati faedah keahlian yang lebih baik apabila awda naik ke peringkat-peringkat yang seterusnya.
| Faedah peringkat | Nano | Mega | Giga | Tera |
| Pengumpulan poin Berbelanja untuk mendapatkan lebih banyak poin dan faedah yang eksklusif |
✓ |
✓ |
✓ |
✓ |
| Hadiah Hari Jadi Dapatkan poin bonus pada hari jadi awda |
✓ |
✓ |
✓ |
|
| Tawaran & Lifestyle Rewards Dapatkan akses kepada tawaran dan ganjaran eksklusif |
✓ |
✓ |
✓ |
|
| Jemputan khas Dapatkan jemputan khas untuk pelancaran atau acara-acara kami |
✓ |
✓ |
||
| Priority Queue Akses ke lorong giliran keutamaan di cawangan-cawangan terpilih |
✓ |
✓ |
||
| Priority Hotline Nikmati akses kepada Priority Hotline untuk menghubungi ejen pusat panggilan kami |
✓ |
|||
| Handset Priority Jadilah antara yang pertama untuk menempah atau membeli tawaran pada telefon bimbit kami |
✓ |
|||
| Syarat-syarat kelayakan Semua pelanggan akan bermula dari peringkat Nano semasa pendaftaran |
0 points | 150 points | 400 points | 800 points |
Saya telah berjaya naik ke peringkat seterusnya. Berapa lamakah tempoh sah saya dalam peringkat tersebut?
Setelah awda berjaya menaiki peringkat seterusnya, ia akan sah selama 12 bulan. Walaubagaimanapun, keahlian awda dalam peringkat tersebut akan disemak untuk menentukan sama ada awda telah mengumpulkan poin yang cukup untuk mengekalkan awda dalam peringkat itu. Jika awda gagal mengumpul poin yang diperuntukkan bagi peringkat tersebut, awda akan diturunkan kepada peringkat yang sebelumnya.
Bagaimanakah cara untuk menyemak berapa banyak poin loyalty saya ada sekarang?
Senang sahaja. Awda boleh memuat turun aplikasi CARE+ melalui App Store atau Google Play Store. Setelah awda melog masuk ke aplikasi tersebut, awda akan dapat melihat poin loyalty dan peringkat awda yang terkini.
Berapa lamakah tempoh sah bagi poin saya?
Setiap kali awda mendapatkan poin melalui perbelanjaan awda bersama kami, poin awda akan sah selama 90 hari. Poin keseluruhan awda akan diberi tempoh 90 hari selagi awda membuat bayaran bil. Awda juga akan menerima pemberitahuan apabila poin awda telah tamat tempoh.
Bagaimanakah cara untuk ke peringkat yang seterusnya?
Apabila poin awda telah mencukupi, awda akan dinaik taraf secara automatik ke peringkat seterusnya. Buat masa sekarang, awda boleh mula dengan mengumpul poin loyalty dengan berbelanja dengan Progresif untuk naik ke peringkat seterusnya dan menikmati faedah keahlian awda.
Untuk naik ke Mega, awda mesti mengumpulkan poin sebanyak 150 dalam jangka masa 12 bulan.
Untuk naik ke Giga, awda mesti mengumpulkan poin sebanyak 400 dalam jangka masa 12 bulan.
Untuk naik ke Terra, awda mesti mengumpulkan poin sebanyak 800 dalam jangka masa 12 bulan.
Poin saya tidak kelihatan dari bahagian loyalty saya. Apa yang telah terjadi?
Maaf, kami pasti itu hanya gangguan sementara. Sila hubungi kami dan agar kami dapat meneliti perkara tersebut dan menyelesaikannya secepat mungkin.