Refer to the tables below to see how your plan changes.
Frequently Asked Questions
English
Why is my Home WiFi plan being migrated?
UNN is doing a nationwide upgrade to fibre broadband plans, which includes our Home WiFi plans. With that, we are enhancing our Progresif Fibre that will give you internet at a better value with speeds of 100Mbps, 200Mbps and 500Mbps.
When will the migration take place?
The migration will be done automatically on 1 September 2023 for existing customers.
Will there be any changes to my current Home WiFi plan after the migration?
Your current Home WiFi plan will experience an enhancement with upgrades in speeds for free and selected plans will receive an increase in data quota.
Additionally, if you are currently on the following plans, we will be giving you free 100GB add-ons for the next 3-months.
Progresif Fibre
| Speed (Mbps) | Data (GB) | Price |
| 50 | 250 | $40 |
| 50 | 1000 | $75 |
| 100 | 550 | $59 |
| 100 | 1000 | $85 |
| 200 | 2000 | $155 |
Fibre + Mobile Bundle
| Speed (Mbps) | Data (GB) | Price | Bundled with |
| 100 | 550 | $53 | More or JustData |
| 100 | 1000 | $75 | More or JustData |
| 100 | 550 | $49 | More & Just Data |
| 100 | 1000 | $70 | More & Just Data |
CIS
| Speed (Mbps) | Data (GB) | Price | Plan |
| 100 | 550 | $55 | CIS Plans |
| 100 | 1000 | $82 | CIS Plans |
| 100 | 550 | $53.50 | CIS Bundle |
| 100 | 1000 | $80.5 | CIS Bundle |
How do I claim my 100GB free Add-ons?
Your free 100GB Add-on will be automatically added within the month of September, October and November.
Can I upgrade or downgrade my plan after the migration?
Yes, you can upgrade or downgrade your Progresif Fibre plan by calling 177 or visiting our stores. From 1 September to 30 November 2023, the downgrade penalty fee will be waived. However, any free Add-on entitlement will be withdrawn by downgrading your plan.
However, any free Add-on entitlement will be withdrawn by downgrading or upgrading your plan
Will I be notified about the migration?
Yes, we will notify all our subscribers via SMS on 25 August 2023 and 1 September 2023. If you need further assistance, you can call us at 177, send us a message on WhatsApp at 822 0177 or reach out to us via DM on Instagram and Facebook DM at @thatsprogresif.
What are the Home WiFi plans that I can subscribe to as a new or switch customer?
You may refer to the plans below:
|
100Mbps |
200Mbps |
500Mbps |
|||
|
GB |
Price |
GB |
Price |
GB |
Price |
|
250 |
$35 |
250 |
$40 |
250 |
$45 |
|
550 |
$55 |
550 |
$59 |
550 |
$65 |
|
1000 1000 |
$75 $65 (promo) |
1000 1000 |
$79 $70 (promo) |
1000 1000 |
$85 $75 (promo) |
|
2000 |
$105 |
2000 |
$129 |
2000 |
$155 |
|
Zoom |
$110 |
Zoom |
$139 |
Zoom |
$280 |
Price includes fixed line
When you have reached 100% of your data usage, your speed will be throttled to 1Mbps until the end of the month. You can purchase a Data Add-on of 100GB for $10.
What will happen to my remaining Data Add-on that I purchased before the migration?
Your Data Add-on will be carried over to the new plan following the next bill cycle.
Will there be any changes to my fixed line after the migration?
No, your fixed line will not be affected.
Bahasa Melayu
Kenapa pelan Home WiFi saya dipindahkan?
UNN sedang membuat peningkatan pada pelan-pelan fibre broadband di seluruh negara dan ianya termasuk pelan-pelan Home WiFi kami. Dengan itu, kami mempertingkatkan pelan Progresif Fibre kami untuk memberikan awda internet pada nilai yang lebih baik dengan kelajuan 100Mbps, 200Mbps dan 200Mbps.
Bilakah pemindahan akan berlaku?
Pemindahan akan dibuat secara automatik pada 1 September 2023 bagi pelanggan-pelanggan yang sedia ada.
Adakah akan terdapat perubahan pada pelan Home WiFi saya yang sedia ada setelah pemindahan berlaku?
Pelan Home WiFi awda akan mengalami peningkatan pada kelajuan secara percuma dan pelan-pelan yang terpilih akan menerima peningkatan dalam kuota data.
Selain itu, jika anda sedang menggunakan pelan berikut, kami akan memberi awda tambahan 100GB percuma untuk 3 bulan seterusnya.
Progresif Fibre
| Kelajuan (Mbps) | Data (GB) | Harga |
| 50 | 250 | $40 |
| 50 | 1000 | $75 |
| 100 | 550 | $59 |
| 100 | 1000 | $85 |
| 200 | 2000 | $155 |
Fibre + Mobile Bundle
| Kelajuan (Mbps) | Data (GB) | Harga | Digabung dengan |
| 100 | 550 | $53 | More or Just Data |
| 100 | 1000 | $75 | More or Just Data |
| 100 | 550 | $49 | More & Just Data |
| 100 | 1000 | $70 | More & Just Data |
CIS
| Kelajuan (Mbps) | Data (GB) | Harga | Pelan |
| 100 | 550 | $55 | CIS Plans |
| 100 | 1000 | $82 | CIS Plans |
| 100 | 550 | $53.50 | CIS Bundle |
| 100 | 1000 | $80.5 | CIS Bundle |
Bagaimanakah cara untuk menuntut Add-on percuma 100GB saya?
Add-on percuma 100GB awda akan dimasukkan secara automatik di bulan September, Oktober dan November.
Bolehkah saya menaik taraf atau menurunkan taraf pelan saya selepas pemindahan tersebut?
Ya, awda boleh menaik taraf atau menurunkan taraf pelan Progresif Fibre awda dengan menghubungi 177 atau mengunjungi cawangan kami. Mulai dari 1 September hingga 30 November 2023, yuran penalti untuk menurunkan taraf akan ditiadakan. Walau bagaimanapun, sebarang kelayakan bagi Add-on percuma akan ditarik balik dengan menurunkan taraf pelan awda.
Walaubagaimanapun, Add-on percuma tidak akan diberi selepas awda membuat perubahan pelan awda.
Adakah saya akan menerima makluman tentang pemindahan tersebut?
Ya, kami akan memaklumkan semua pelanggan kami melalui SMS pada 25 Ogos 2023 dan 1 September 2023. Jika awda memerlukan bantuan lanjut, awda boleh menghubungi kami di 177, hantarkan mesej melalui WhatsApp di 822 0177 atau hantarkan DM melalui Instagram atau Facebook ke @thatsprogresif.
Apakah pelan-pelan Home WiFi yang boleh saya langgani sebagai pelanggan baru atau yang ingin berpindah?
Awda boleh melihat pelan-pelan yang ada di bawah:
| 100Mbps | 200Mbps | 500Mbps | |||
| Data (GB) | Harga | Data (GB) | Harga | Data | Harga |
| 250 | $35 | 250 | $40 | 250 | $45 |
| 550 | $55 | 550 | $59 | 550 | $65 |
|
1000 1000 |
$75 $65 (promo) |
1000 1000 |
$79 $70 (promo) |
1000 1000 |
$85 $75 (promo) |
| 2000 | $105 | 2000 | $129 | 2000 | $155 |
| Zoom | $110 | Zoom | $139 | Zoom | $280 |
Harga termasuk talian tetap
Apabila awda telah mencapai 100% daripada penggunaan data awda, kelajuan akan dikurangkan kepada 1Mbps sehingga akhir bulan. Awda boleh membeli Data Add-on sebanyak 100GB dengan harga $10.
Apakah yang akan terjadi kepada baki Data Add-on yang saya beli sebelum pemindahan?
Data Add-on awda akan dibawa ke pelan yang baru mengikut kitaran bil seterusnya.
Adakah terdapat sebarang perubahan pada talian tetap saya selepas pemindahan?
Tidak, talian tetap awda tidak akan terjejas.