9 November 2022 – Progresif is Collaborating with Institute of Brunei Technical Education (IBTE), to deliver students of HNTec in Real Estate Management and Agency in Customer Services Excellence practical experience.
Progresif Sdn Bhd’s commitment to developing the nation’s youth led the company to create the programme that ran from 3rd October to 31st October 2022. It was designed to provide the students with first hand practical experience and the opportunity to develop their understanding of basic business etiquette and excellent customer service. The course was led by Haji Abdul Azeez bin DP Haji Abdul Salam, Talent Management Advisor at Progresif.
The programme focused on delivering key customer service concepts and practices while also giving students a chance to practice these skills and share their thoughts through role play and discussions. The IBTE students, who were undergoing a course on HNTec Real Estate Management and Agency, were taught different dimensions of customer service, which helped increase awareness on the many facets of the customer journey that a future real estate agent would be involved in and also incorporated MIB ideologies in the course.
“Through this course, we hope to increase the awareness and knowledge amongst the students on the impact and importance of customer service, not only to their personal brand but to the business or organisation they represent. We believe this is one way to enrich their customer service knowledge and give them the confidence to communicate effectively in business transactions,” said Mohammad Yazdi bin Haji Yahya, Progresif Chief HR and Administration Officer.
“The practical conducted by Progresif Sdn Bhd is in line with IBTE’s goals of increasing the job readiness among students. Through this collaboration, students had the opportunity to grow from learning experiences outside of the classroom, while honing onto their soft skills, such as their interpersonal skills. The exposure to a real-life workplace has also improved the quality of the programme, as more authentic learning elements could be incorporated through this fruitful collaboration.” – Shahrimawaty Abdul Karim, Academic Manager for IBTE Nakhoda Ragam Campus.
Progresif is committed to bringing His Majesty’s vision of Future Ready Youth or “Belia Siaga Masa Depan” to fruition, especially through their intitative: ‘Progress in Education’. This was also in response to His Majesty Sultan Haji Hassanal Bolkiah Mu’izzaddin Waddaulah ibni Al-Marhum Sultan Haji Omar ‘Ali Saifuddien Sa’adul Khairi Waddien, Sultan and Yang Di-Pertuan of Brunei Darussalam during the 17th National Youth Day celebration, urging the private sector to continuously support the National Youth Policy and Strategy to meet its targets.