With the announcement of the launch of their new Customer Care app today, Progresif again demonstrates their drive toward digital transformation and reinforced their commitment to providing an unrivaled customer service experience.
Progresif Care is an extension of Progresif’s overall digital strategy, which has already seen the launch of Progresif Radio and Progresif PAY over the last 2 years.
Paul Taylor, Chief Executive Officer at Progresif, said: “The new Progresif Care app brings greater levels of convenience for our customers and is an example of our efforts to bring to our customers simple, convenient and efficient solutions to give them the Freedom to do More.”
The new app allows Progresif customers to access and better manage their accounts. Key features in the app will allow customers to see a breakdown of their usage and balance in real time, to change plans, add on bundles of data, sign up for eBilling as well as Topping up their account and paying bills. Customers will also have direct access to new products and promotions without the need to visit retail stores.
Devin Edwards, Chief Marketing Officer of Progresif said: “As the Care app builds on our overall digital strategy it is a key milestone for Progresif to usher in a higher level of customer service through giving customers greater, access to, and control of their account. In doing so it also establishes another powerful platform with a robust feature roadmap.”
In conjunction with the festive season, and to celebrate the launch, every transaction using Progresif Care will give the customer an entry into a lucky draw for a free one-month Unlimited 40GB plan or a Progresif PAY $50.00 reward.
Two lucky winners will be selected every week to win the prizes in the campaign which runs from June 28 to July 31, 2019. More information about the lucky draw can be found at www.progresif.com.
Progresif Care is now available for download on both the Apple App Store and the Google Play Store.