2 December 2022 – Progresif Sdn Bhd received its best-ever score from customers in its September Net Promoter Score (NPS) survey, which was responded to by close to 14,000 customers.
The NPS is a globally recognized index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. Progresif scored a healthy 52.46, showing an elevated level of satisfaction among many customers, with votes that expresses accomplishments and successes in the quality of its products and services.
Among the 14,000 responses, over 2,600 substantive comments supplied constructive input and recommendations in the areas of product promotions, campaigns, customer service level of satisfaction (both in-store and over the phone), mobile application services, broadband plans, and data, among others.
“When compared to 2021, the results of this year prove a considerable growth in improvement in our performance, and we are thrilled to see this. At Progresif, ensuring the happiness and satisfaction of our customers is our top priority, and we take extraordinary pride in the quality of service that we offer them. It gives us great confidence that we are on the right track to become Brunei’s most loved everyday brand with lasting customer relationships.” said Hajah Nurul Haniah Hj Jaafar, Progresif’s Chief Executive Officer.
Since Progresif first launched the NPS survey in 2020, the company has seen a demonstrable progress in its capacity to understand the expectations of its customers and has gained a knowledge of the customers’ point of view on the Progresif brand as a whole because of this insight. Since that time, the company has also experienced an improvement in its capability to efficiently communicate with its customers and partners.
“At Progresif, we value our customers’ feedback, and an increase in NPS was astounding. Their feedback helps us make the best decisions and find the right outcomes. The results have shown that Progresif frontline staff have better relationships with customers. In fact, the staff actively think of ways to go beyond for our customers. It has been a genuinely exciting shift to watch it happen in the daily lives of our employees and the response from our more engaged customer base.” said Junaidi Bahrum, Progresif’s Chief Sales Officer.
In the recent months, Progresif had introduced a series of products and services for their customers with the aim of supplying efficiency and value add, that benefits customers across all segments. From launching their newly improved Progresif CARE+, unveiling of YO! Prepaid plan in July, re-introducing Progresif Media content and subscriptions plan, a better, stronger, faster Fibre Plan and many more.
For latest updates and news about Progresif products and services, follow their Instagram or Facebook or visit their website at www.progresif.com or store.progresif.com