Frequently Asked Questions

English

What promotion is available for Samsung S21 FE 5G?

In collaboration with Incomm, you can now bundle the Samsung S21 FE 5G 8GB RAM 256GB with One Mobile 10GB or One Mobile 25GB on an 18-month Handset Instalment Plan.

For every purchase of the bundle, you will get a FREE Samsung Wireless DUO charger worth $118.00.

Switch to Progresif and enjoy FREE 10GB of data valid for up to 60 days.

Is there a contract period for the Samsung S21 FE 5G Handset Instalment Plan?

Yes, you will be tied to an 18-month contract when you take up the bundle.

Where can I get Samsung S21 FE 5G on Handset Instalment Plan?

You can get the Samsung S21 FE 5G bundle exclusively at all Incomm branches (except Seria).

How much is the Samsung S21 FE 5G bundle?
Samsung Model Plan *Upfront Price **Monthly Repayment for 18-months
Samsung S21 FE 5G 8GB RAM 256GB Storage One Mobile 10GB $398.00 $67.50
One Mobile 25GB $298.00 $97.50

*Upfront price excludes one-month advanced rental for new customers
**Monthly price includes the Samsung S21 FE 5G Handset Instalment Plan and One Mobile Plan

Does the Samsung S21 FE 5G come with a warranty?

Yes, the handset comes with a warranty of 1 year.

What are the specifications of the Samsung S21 FE 5G?
  • 8GB RAM, 256GB Storage
  • 4” FHD+Dynamic AMOLED 2X 120HZ Refresh Rate
  • Main Camera: 12MP (2PD), Ultra Wide: 12MP and Tele: 8MP (3X Zoom)
  • Selfie Camera: 32MP FF F2.2
  • Exynos 2100 Processor

4,500mAh Batter, with Super-Fast Charging and Wireless PowerShare

I am an existing Progresif customer on contract and I’m interested to get the Samsung S21 FE 5G bundle. What should I do next?

If you have an existing contract on the respective Postpaid One Mobile 10GB or 25GB plan and wish to take up the bundle, your contract period will be refreshed, but please take note of the following:

  • I currently have a plan without contract and wish to upgrade:
  • There will be no processing fee as it is free.
  • You will be however required to pay any past due amounts before taking up the bundle

 

  • I currently have a plan without contract and wish to downgrade:
  • There will be a $10.00 Administration Fee
  • You will be however required to pay any past due amounts before taking up the bundle

 

  • I currently have a plan with an existing contract and wish to upgrade:
  • There will be no processing fee as it is free.
  • You will be however required to pay any past due amounts before taking up the bundle
  • You will be required also to pay off any remaining Handset Instalment Plan dues (For devices under Instalment / Contract)
  • Your contract will revert as the first month of an 18-month contract

 

  • I currently have a plan with an existing contract and wish to downgrade:
  • There will be a $100.00 penalty fee
  • You will be however required to pay any past due amounts before taking up the bundle
  • You will be required also to pay off any remaining Handset Instalment Plan dues (For devices under Instalment / Contract)
  • Your contract will revert as the first month of an 18-month contract.
How many Handset Instalment Plans can I take up?

You can only have one Handset Instalment Plan under your account at one time. Any existing Handset Instalment Plans will need to be settled before taking up the bundle.

I am a Green IC holder, living in Brunei. Can I purchase the Samsung S21 FE 5G bundle?

Unfortunately, this offer is only available for Bruneian citizens and permanent residents.

I need further assistance. Who can I talk to?

You may reach out to us on social media, call us at 177, chat with us via webchat on our website or visit your nearest Progresif store.

Bahasa Melayu

Apakah promosi yang diberikan untuk Samsung S21 FE 5G?
Dengan kerjasama Incomm, awda kini boleh menggabungkan Samsung S21 FE 5G 8GB RAM 256GB dengan One Mobile 10GB atau One Mobile 25GB pada Pelan Ansuran Handset selama 18 bulan.

Setiap pembelian bundle akan mendapat pengecas Samsung Wireless DUO secara PERCUMA yang bernilai $118.00.

Pindah ke Progresif dan nikmati data 10GB secara PERCUMA dan sah sehingga 60 hari.

Adakah terdapat tempoh kontrak bagi Pelan Ansuran Handset Samsung S21 FE 5G?
Ya, awda akan diberikan kontrak selama 18 bulan apabila membeli bundle tersebut.
Di manakah saya boleh mendapatkan Samsung S21 FE 5G pada Pelan Ansuran Handset?
Awda boleh mendapatkan Samsung S21 FE 5G bundle secara eksklusif di semua cawangan-cawangan Incomm (kecuali Seria).
Berapakah harga Samsung S21 FE 5G bundle?
Model Samsung Pelan *Harga Pendahuluan **Bayaran Bulanan Selama 18 Bulan
Samsung S21 FE 5G 8GB RAM 256GB Storage One Mobile 10GB $398.00 $67.50
One Mobile 25GB $298.00 $97.50

*Bayaran pendahuluan tidak termasuk bayaran sewa pendahuluan sebulan bagi pelanggan baru
**Harga bulanan adalah termasuk Pelan Ansuran Handset Samsung S21 FE 5G dan Pelan One Mobile.

Adakah terdapat jaminan bagi Samsung S21 FE 5G?
Ya, handset awda akan diberikan jaminan selama 1 tahun.
Apakah spesifikasi-spesifikasi bagi Samsung S21 FE 5G?
  • 8GB RAM, 256GB Storage
  • 4” FHD+Dynamic AMOLED 2X 120HZ Refresh Rate
  • Main Camera: 12MP (2PD), Ultra Wide: 12MP and Tele: 8MP (3X Zoom)
  • Selfie Camera: 32MP FF F2.2
  • Exynos 2100 Processor

4,500mAh Batter, with Super-Fast Charging and Wireless PowerShare

Saya adalah pelanggan Progresif dengan kontrak yang sedia ada dan ingin membeli Samsung S21 FE 5G bundle. Apakah yang perlu saya buat?

Jika awda mempunyai kontrak yang sedia ada pada Pelan Postpaid One Mobile 10GB atau 25GB dan ingin membeli bundle tersebut, tempoh kontrak awda akan diperbaharui, tetapi sila ambil perhatian perkara-perkara yang berikut:

  • Saya mempunyai pelan Postpaid Mobile tanpa kontrak dan ingin menaik taraf:
    • Awda tidak dikenakan yuran pemprosesan. Ia adalah percuma
    • Awda harus membayar jumlah tertunggak dari pelan yang sedia ada

 

  • Saya mempunyai pelan Postpaid Mobile tanpa kontrak dan ingin menurunkan taraf:
    • Awda akan dikenakan yuran pentadbiran sebanyak $10.00
    • Awda harus membayar jumlah tertunggak dari pelan yang sedia ada

 

  • Saya mempunyai pelan Postpaid Mobile dengan kontrak yang sedia ada dan ingin menaik taraf:
    • Awda tidak dikenakan yuran pemprosesan. Ia adalah percuma.
    • Awda harus membayar jumlah tertunggak dari pelan yang sedia ada
    • Kontrak awda akan diperbaharui selama 24 bulan

 

  • Saya mempunyai pelan Postpaid Mobile dengan kontrak yang sedia ada dan ingin menurunkan taraf:
    • Awda dikenakan yuran penalti sebanyak $100.00
    • Kontrak awda akan diperbaharui mengikut promosi ini selama 24 bulan
    • Awda harus membayar jumlah tertunggak dari pelan yang sedia ada
Berapakah Pelan Ansuran Handset yang boleh saya ambil?
Awda hanya boleh mengambil satu Pelan Ansuran Handset dalam akaun awda pada satu masa. Jika awda mempunyai Pelan Ansuran Handset yang sedia ada, awda harus melunaskannya sebelum mengambil bundle ini.
Saya adalah pemegang IC berwarna hijau yang tinggal di Brunei. Dapatkah saya membeli Samsung S21 FE 5G bundle?
Maaf, tawaran ini hanya diberikan kepada warganegara Brunei dan penduduk tetap.
Siapakah yang patut saya hubungi untuk bantuan lanjut?
Awda boleh menghantar pesanan DM di media sosial Progresif, membuat panggilan ke 177, menghubungi kami melalui webchat di laman web kami atau kunjungi mana-mana cawangan Progresif yang berdekatan.