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English
What is the One Home?
One Home is a Home WiFi plan that delivers high speed data services through Fibre to the Home (FTTH) and is usually ideal for fixed location use, such as homes or offices for fast and large data quantity use.
Our One Home plan comes with a router, an optional free fixed line, and the selected data allowance. When the data has been used up, your connection will be cut off, but you can still add-on data anytime it is needed. You only pay for what you use. Any unused data that you add during the month will be carried over to the following month
What is offered under the One Home Plan?
The One Home Plans come in three different speeds:
Base Home Plan – 20mbps | Price |
50GB – Price excludes $10 for Fixed Line | $20 |
Base Home Plan – 20mbps | Price |
200GB – Price excludes $10 for Fixed Line | $28 |
Base Home Plan – 50mbps | Price |
250GB | $50 |
Base Home Plan – 100mbps | Price |
250GB | $59 |
You can choose to add on or upgrade one-off data at 100GB for $10 via text to 39110 or through the Progresif CARE+ app.
Does One Home come with monthly Fixed line?
You get an optional free fixed line when you sign up to any of our One Home WiFi plans, except our 50GB and 200GB plan. With this plan, an additional $10 per month will be charged for your fixed line rental.
Can I choose my own fixed line number?
Yes, you can choose and pick your own fixed line number by choosing the last four digits.
Can I keep my existing fixed line number when I port in?
Yes, you can port in your existing fixed line number when you sign up to Progresif’s One Home bundle with the optional free fixed voice line.
What do I need to pay upfront when I subscribe to a One Home plan?
You will need one month’s rental in advance.
Is there any deposit required for Home WiFi plan registrations for foreigners holding Brunei-issued Green ICs?
Yes, there is a $100 deposit required Home WiFi plan registrations for foreigners with Green ICs. ICs must be valid original ICs with a validity of 3 months minimum. The deposit is refundable subjected to the service terms and conditions.
Is there a one-time installation fee?
There will only be a one-time $100 installation fee if you have not had a fibre broadband installed. However, you may choose to have this fee waived provided you commit to a 18-month contract.
If you are porting in from another operator, there will be no installation charges. However, any additional charge is subjected between the contractor assigned by UNN and the customer depending on the infrastructure of the location of the installation.
How long will installation take?
Installation time may range from 1 to 7 days.
Will routers be provided?
Yes, we will provide a router if you are a new customer and installing broadband for the first time.
What are the rates for the One Home Plan?
Base Home Plan – 20mbps | Price |
50GB – Price excludes $10 for Fixed Line | $20 |
Base Home Plan – 20mbps | Price |
200GB – Price excludes $10 for Fixed Line | $28 |
Base Home Plan – 50mbps | Price |
250GB | $50 |
Base Home Plan – 100mbps | Price |
250GB | $59 |
All 50Mbps and 100Mbps One Home plans come with an optional fixed line for free. The 20Mbps plan has a mandatory $10 fixed line.
You can add or upgrade data at 100GB for $10 at any time. You will receive a SMS notification when the base plan data and Data Upgrade has been used up. Any data upgrades that you do not finish using will carry over to the next month.
Your Data Adds or Upgrades will be charged to your bill, together with your base plan.
Your plan will reset back to your base plan the next month and you can start adding or upgrading your data again.
How can I add or upgrade my data on my One Home?
You can add or upgrade your data through text or through Progresif CARE+ app.
Text to 39110 | |
To add or Upgrade data | “Upgrade” or “Yes |
Can I use the Nationwide WiFi using my One Home data?
Yes, One Home users get access to Public WiFi. You can login with your Progresif ID (Progresif number), Password and Service number (Fixed line number).
Nationwide WiFI is available at these locations
No | Location |
1 | Annajat Complex |
2 | Baiduri Bank Mall |
3 | Berakas Health Centre |
4 | Brunei Garrison Tuker Lines |
5 | Brunei International Airport |
6 | Burger King BSB |
7 | Burger King Citis Square |
8 | Burger King KB |
9 | Burger King Kiulap |
10 | Burger King Seria |
11 | CAM Delima |
12 | CAM Gadong Big |
13 | CAM Kiulap |
14 | CAM Madewa |
15 | CAM Sengkurong |
16 | CAM Seria |
17 | CAM Sumbiling |
18 | CBTL Beribi |
19 | CBTL BSB Mayapuri |
20 | CBTL Departure Hall BIA |
21 | CBTL Gadong Centrepoint |
22 | CBTL Seaview Hotel |
23 | CBTL The Mall |
24 | CBTL Times Square |
25 | Charcoal BSB |
26 | Chung Hwa Middle School BSB |
27 | Citis Square |
28 | Cosmopolitan College Jaya Setia |
29 | Depot Cafe Kiarong |
30 | Excapade BSB |
31 | Excapade Kiulap |
32 | Excapade Kiulap Regent Square |
33 | Excapade Madewa |
34 | Excapade Pandan |
35 | Excapade Seria |
36 | Excapade Times Square |
37 | Fiore Restaurant |
38 | Fratini Centrepoint |
39 | Fratini Pandan |
40 | Fratini Seria |
41 | Fratini Sg. Tilong |
42 | FunBlocks |
43 | Horizon BSB |
44 | Hua Ho Manggis |
45 | Hua Ho Tg Bunut |
46 | Imagine Centre Citis Square |
47 | Imagine Centre KB |
48 | Imagine Centre Mall Gadong |
49 | Imagine Centre Panaga |
50 | Imagine Centre Rimba |
51 | Imagine Centre Tg Bunut |
52 | Imagine Centre Tutong |
53 | Imagine Centre Yayasan |
54 | Imagine HQ RB Plaza |
55 | JP Playground |
56 | JPMC |
57 | Kaizen Sushi (Bandar) |
58 | KB Sentral |
59 | Keoja Hotel |
60 | Kopi ChatterBox Gadong |
61 | Liang Lumut Recreational Center |
62 | Little Soho |
63 | Marilyn Café KB |
64 | Marilyn Café Seria |
65 | Mexx Vintonn |
66 | MyTown BSB |
67 | Nerdee Café |
68 | Pappa Rich Gadong |
69 | Politeknik Lumut |
70 | Politeknik OSP |
71 | Pondok Sari Wangi Jerudong |
72 | Pusat Belia |
73 | RBRC |
74 | Rimba Point |
75 | RMS Diner KB |
76 | Roomz Hotel |
77 | Sejalin |
78 | Seri Qlap Mall |
79 | Starbox Grill and Café Kiulap |
80 | Starbucks Beribi |
81 | Starbucks Mabohai |
82 | Starbucks Pandan |
83 | Substation Kiarong |
84 | SugarBun Gadong |
85 | SugarBun KB Sentral |
86 | SugarBun Manggis |
87 | SugarBun Mulaut |
88 | SugarBun Tutong |
89 | SupaSave Beribi |
90 | SupaSave Mabohai |
91 | SupaSave Panaga |
92 | Swensens Gadong |
93 | Swensens Sengkurong |
94 | Swiss Hotel |
95 | Taman SOAS |
96 | Tat Place Hotel |
97 | Taurean Café |
98 | The Castle Gadong |
99 | Times Cineplex |
100 | Times Square |
101 | UBD |
102 | UNISSA |
103 | UNN Berakas Exchange |
104 | Utama Bowling |
105 | UTB |
106 | WAFA Hotel |
107 | Yayasan |
Will I receive any notifications on my data usage?
80% of data usage which will also prompt if you want to add or upgrade your data
100% of data usage which will also prompt if you want to add or upgrade your data
What happens if I do not Add or Upgrade my data?
Is there carryover of unused data?
Can I pair my Home WiFi plan with a Progresif Mobile plan?
Yes, you can bundle any of our Home WiFi plans (One Home, One Home Plus or Zoom) together with any of our Mobile plans (One Mobile or More).
I am a Progresif Home WiFi customer. Can I upgrade or downgrade to the new plan?
Yes, you can make a request to upgrade or downgrade your existing plan.
I currently have a Home WiFi Plan without contract and wish to upgrade:
- There will be no processing fee as it is free.
- You will be however required to pay any past due amounts
I currently have a Home WiFi Plan without contract and wish to downgrade:
- There will be a $10.00 Administration Fee
- You will be however required to pay any past due amounts.
I currently have a Home WiFi Plan with an existing contract and wish to upgrade:
- There will be no processing fee as it is free.
- Your contract will revert as the first month of an 18-month contract.
- You will be however required to pay any past due amounts
I currently have a Home WiFi Plan with an existing contract and wish to downgrade:
- There will be a $100.00 penalty fee
- Your contract will revert as the first month of an 18-month contract.
- You will be however required to pay any past due amounts.
If I change (upgrade or downgrade) my current home WiFI plan to another plan, will my base and/or data add-on carryover to my new plan?
No. Due to the change in plans, you won’t be able to keep remaining data GB from your previous plan or add-on when you change or upgrade to a new plan.
Where can I check my data usage?
You can check your data usage on the Progresif CARE+ app or on the Progresif website here. To check through the website, you’ll need to key in your Account number and Service number. Your Account number can be found in your subscription receipt and bill statement. Your Service number is your fixed landline number.
What will I need to subscribe for a One Home?
Customer will need to bring along their IC/Passport to any Progresif store.
Is there a fixed contract duration when signing up for a One Home Plan?
There is a 18-month fixed contract only if you choose to waive your $100 installation fee. If you choose to pay the $100 installation fee upon signing up to the One Home Plan, there will be no fixed contract and you may terminate any time you wish.
Can I port my existing home broadband to the One Home if my broadband connection is copper?
You may reach out to us at 177 or visit any Progresif store near you.
How will I get my bill?
We’ve gone paperless and offer eBill to our customers which can be viewed on our Progresif CARE+ app or sent directly to your email inbox.
If you’re an existing customer and have not subscribed to eBill, you may do so by calling 177, through our website, Progresif CARE+ app or by visiting any of our stores.
How can I pay my One Home bill?
If you have a Progresif mobile line, you have the option to pay through our PAY or CARE+ App. All you need to know is your Account number or Fixed Line number to submit your payment.
Otherwise, you can pay your bill by visiting any of our stores or through banking with BIBD, Baiduri Bank, TAIB or SCB.
I need further assistance. Who can I talk to?
You may reach out to us on social media, call us at 177, chat with us via webchat on our website or visit your nearest Progresif store.
Bahasa Melayu
Apakah pelan One Home?
One Home adalah pelan Home WiFi yang memberikan sambungan WiFi melalui Fibre to the Home (FTTH) dan sesuai untuk penggunaan di tempat-tempat yang memerlukan data yang lebih banyak dengan kelajuan yang pantas.
Pelan One Home akan memberikan awda router, pilihan untuk mengambil talian tetap secara percuma dan data yang awda pilihkan. Apabila data awda telah habis digunakan, awda perlu membeli Add-on untuk terus menggunakan pelan awda. Ini akan memastikan yang awda hanya membayar untuk apa yang digunakan. Baki data yang awda tambahkan akan dibawa ke bulan berikutnya.
Apakah kelajuaan yang ditawarkan bagi pelan One Home ini?
Pelan One Home ini terbahagi kepada tiga kelajuaan:
Pelan Asas One Home – 20mbps | Harga |
50GB – Harga tidak termasuk $10 untuk Talian Tetap | $20 |
Pelan Asas One Home – 20mbps | Harga |
200GB – Harga tidak termasuk $10 untuk Talian Tetap | $28 |
Pelan Asas One Home – 50mbps | Harga |
125GB | $40 |
Pelan Asas One Home – 100mbps | Harga |
250GB | $59 |
Awda boleh memilih untuk menambah Add-on atau menaiktaraf data pada 100GB dengan harga $10 melalui teks kepada 39110 atau melalui aplikasi Progresif CARE+.
Adakah pelan One Home ini diberikan bersama pilihan talian tetap percuma?
Dapatkah saya memilih nombor untuk talian tetap?
Bolehkah saya mengekalkan nombor talian tetap saya apabila saya beralih dari penyedia rangkaian lain?
Apa yang perlu saya bayar semasa mendaftar ke pelan One Home ini?
Adakah bayaran pendahuluan diperlukan untuk mendaftar ke pelan One Home ini untuk pekerja asing yang memegang kad pengenalan berwarna hijau?
Adakah caj pembayaran bagi pemasangan?
Caj pembayaran $100 bagi pemasangan akan dikenakan jika awda belum pernah membuat pemasangan fibre broadband. Walaubagaimanapun, caj pemasangan ini boleh ditiadakan sekiranya awda mengikat kontrak selama 18-bulan.
Tiada caj pemasangan dikenakan sekiranya awda beralih dari penyedia rangkaian lain.
Sebarang caj tambahan yang dikenakan adalah diantara kontraktor yang telah ditugaskan oleh pihak UNN dan pelanggan bergantung kepada infrastruktur tempat pemasangan.
Berapa lamakah masa yang diambil untuk membuat pemasangan ini?
Adakah peranti router akan disediakan?
Apakah kadar bagi pelan One Home ini?
Pelan Asas One Home – 20mbps | Harga |
50GB – Harga tidak termasuk $10 untuk talian tetap | $20 |
Pelan Asas One Home – 20mbps | Harga |
200GB – Harga tidak termasuk $10 untuk talian tetap | $28 |
Pelan Asas One Home – 50mbps | Harga |
125GB | $40 |
Pelan Asas One Home – 100mbps | Harga |
250GB | $59 |
Pelan One Home 50Mbps dan 100Mbps berserta dengan pilihan talian tetap percuma. Pelan One Home 20Mbps disertakan dengan pilihan talian tetap $10. Awda boleh menambah atau menaiktaraf data pada 100GB dengan harga $10 pada bila-bila masa. Awda akan menerima notifikasi SMS apabila data pelan asas dan data tambahan awda telah habis digunakan. Data dari penaiktarafan yang tidak habis digunakan akan diganjakkan ke bulan yang seterusnya.
Data Add-on atau penaiktarafan data akan dicaj kedalam bil awda, berserta dengan caj pelan asas awda.
Pelan awda akan diperbaharui kepada pelan asas pada bulan berikutnya dan awda boleh menambah atau menaiktarafkan data lagi.
Bagaimana cara untuk menambah atau menaiktaraf data bagi pelan One Home ini?
Awda boleh menambah atau menaiktaraf data dengan menghantar teks atau melalui aplikasi Progresif CARE+.
Teks ke 39110 | |
Untuk menambah atau menaiktaraf data | “Upgrade” atau “Yes |
Bolehkah saya menggunakan Nationwide WiFi dengan menggunakan data One Home?
Ya, setiap pelanggan One Home dapat mengakses ke WiFi awam. Awda boleh log masuk dengan ID Progresif (Nombor talian Progresif awda), Kata Lalu dan Nombor Perkhidmatan (Nombor Talian Tetap)
Nationwide WiFi terdapat di semua lokasi ini
No | Location |
1 | Annajat Complex |
2 | Baiduri Bank Mall |
3 | Berakas Health Centre |
4 | Brunei Garrison Tuker Lines |
5 | Brunei International Airport |
6 | Burger King BSB |
7 | Burger King Citis Square |
8 | Burger King KB |
9 | Burger King Kiulap |
10 | Burger King Seria |
11 | CAM Delima |
12 | CAM Gadong Big |
13 | CAM Kiulap |
14 | CAM Madewa |
15 | CAM Sengkurong |
16 | CAM Seria |
17 | CAM Sumbiling |
18 | CBTL Beribi |
19 | CBTL BSB Mayapuri |
20 | CBTL Departure Hall BIA |
21 | CBTL Gadong Centrepoint |
22 | CBTL Seaview Hotel |
23 | CBTL The Mall |
24 | CBTL Times Square |
25 | Charcoal BSB |
26 | Chung Hwa Middle School BSB |
27 | Citis Square |
28 | Cosmopolitan College Jaya Setia |
29 | Depot Cafe Kiarong |
30 | Excapade BSB |
31 | Excapade Kiulap |
32 | Excapade Kiulap Regent Square |
33 | Excapade Madewa |
34 | Excapade Pandan |
35 | Excapade Seria |
36 | Excapade Times Square |
37 | Fiore Restaurant |
38 | Fratini Centrepoint |
39 | Fratini Pandan |
40 | Fratini Seria |
41 | Fratini Sg. Tilong |
42 | FunBlocks |
43 | Horizon BSB |
44 | Hua Ho Manggis |
45 | Hua Ho Tg Bunut |
46 | Imagine Centre Citis Square |
47 | Imagine Centre KB |
48 | Imagine Centre Mall Gadong |
49 | Imagine Centre Panaga |
50 | Imagine Centre Rimba |
51 | Imagine Centre Tg Bunut |
52 | Imagine Centre Tutong |
53 | Imagine Centre Yayasan |
54 | Imagine HQ RB Plaza |
55 | JP Playground |
56 | JPMC |
57 | Kaizen Sushi (Bandar) |
58 | KB Sentral |
59 | Keoja Hotel |
60 | Kopi ChatterBox Gadong |
61 | Liang Lumut Recreational Center |
62 | Little Soho |
63 | Marilyn Café KB |
64 | Marilyn Café Seria |
65 | Mexx Vintonn |
66 | MyTown BSB |
67 | Nerdee Café |
68 | Pappa Rich Gadong |
69 | Politeknik Lumut |
70 | Politeknik OSP |
71 | Pondok Sari Wangi Jerudong |
72 | Pusat Belia |
73 | RBRC |
74 | Rimba Point |
75 | RMS Diner KB |
76 | Roomz Hotel |
77 | Sejalin |
78 | Seri Qlap Mall |
79 | Starbox Grill and Café Kiulap |
80 | Starbucks Beribi |
81 | Starbucks Mabohai |
82 | Starbucks Pandan |
83 | Substation Kiarong |
84 | SugarBun Gadong |
85 | SugarBun KB Sentral |
86 | SugarBun Manggis |
87 | SugarBun Mulaut |
88 | SugarBun Tutong |
89 | SupaSave Beribi |
90 | SupaSave Mabohai |
91 | SupaSave Panaga |
92 | Swensens Gadong |
93 | Swensens Sengkurong |
94 | Swiss Hotel |
95 | Taman SOAS |
96 | Tat Place Hotel |
97 | Taurean Café |
98 | The Castle Gadong |
99 | Times Cineplex |
100 | Times Square |
101 | UBD |
102 | UNISSA |
103 | UNN Berakas Exchange |
104 | Utama Bowling |
105 | UTB |
106 | WAFA Hotel |
107 | Yayasan |
Adakah saya akan menerima makluman untuk penggunaan data saya?
Ya, awda akan menerima makluman melalui SMS:
Pada 80% Penggunaan Data – awda akan diminta untuk menambah atau menaiktaraf data
Pada 100% Penggunaan Data – awda akan diminta untuk menambah atau menaiktaraf data
Bagaimana jika saya tidak menambah atau menaiktarafkan data saya selepas menghabiskan pelan broadband saya?
Adakah data saya yang tidak habis digunakan akan diganjakkan?
Adakah saya boleh menggabungkan pelan Home WiFi saya dengan pelan mobile dari Progresif?
Ya, awda boleh menggabungkan mana-mana pelan Home WiFi Progresif (One Home, One Home Plus atau Zoom) dengan mana-mana pelan Mobile Progresif (One Mobile atau More).
Saya adalah pelanggan Pelan Home WiFi Progresif. Dapatkah saya menaiktaraf atau menurunkan pelan saya?
Ya, awda boleh membuat permintaan untuk menaiktaraf atau menurunkan pelan awda.
Saya mempunyai pelan Home WiFi tanpa kontrak dan ingin menaik taraf:
- Awda tidak dikenakan yuran pemprosesan. Ia adalah percuma
- Awda harus membayar jumlah tertunggak dari pelan yang sedia ada
Saya mempunyai pelan Home WiFi tanpa kontrak dan ingin menurunkan taraf:
- Awda akan dikenakan yuran pentadbiran sebanyak $10.00
- Awda harus membayar jumlah tertunggak dari pelan yang sedia ada
Saya mempunyai pelan Home WiFi dengan kontrak yang sedia ada dan ingin menaik taraf:
- Awda tidak dikenakan yuran pemprosesan. Ia adalah percuma.
- Awda harus membayar jumlah tertunggak dari pelan yang sedia ada
- Kontrak awda akan diperbaharui selama 18 bulan
Saya mempunyai pelan Home WiFi dengan kontrak yang sedia ada dan ingin menurunkan taraf:
- Awda dikenakan yuran penalti sebanyak $100.00
- Awda harus membayar jumlah tertunggak dari pelan awda yang sedia ada
- Kontrak awda akan diperbaharui selama 18 bulan
Jika saya mengubah (naik taraf atau menurunkan) pelan home WiFi saya yang sedia ada sekarang ke pelan lain, adakah data pelan asas dan/atau data add-on saya diganjakkan ke pelan yang baru?
Tidak. Oleh kerana pertukaran pelan, awda tidak akan dapat lebihan data GB dari pelan terdahulu atau lebihan add-on data apabila awda menukar atau menaiktaraf pelan terbaru awda.
Dimana saya boleh menyemak penggunaan data saya?
Awda boleh menyemak penggunaan data awda di aplikasi Progresif CARE+ atau di laman web Progresif. Untuk menyemak melalui laman web, masukkan nombor akaun dan nombor servis awda. Nombor akaun awda boleh diperolehi di resit pendaftaran dan penyata bil awda. Nombor servis adalah nombor talian tetap awda.
Apa yang diperlukan untuk mendaftar ke pelan One Home?
Pelanggan hendaklah menunjukkan kad pengenalan asal yang sah semasa pendaftaran ke cawangan Progresif yang berdekatan.
Adakah tempoh kontrak tetap semasa mendaftar ke pelan One Home?
Dapatkah saya mengalihkan rangkain jalur lebar saya yang sedia ada ini kepada Pelan One Home jika sambungan rangkaian saya adalah copper?
Bagaimana untuk mendapatkan bil?
Kami sudah melaksanakan bil tanpa kertas dan menawarkan e-Bil kepada pelanggan kami. Awda boleh menyemak bil awda di applikasi Progresif CARE+ atau dihantar terus ke e-mel awda.
Sekiranya awda telah berlanggan bersama kami dan belum mendaftar ke e-bil, awda boleh mendaftar dengan menghubungi 177, atau melalui laman web, aplikasi Progresif CARE+ atau mengunjungi mana-mana cawangan Progresif.
Siapakah yang patut saya hubungi untuk bantuan lanjut?
Awda boleh menghantar pesanan DM di media sosial Progresif, membuat panggilan ke 177, menghubungi kami melalui webchat di laman web kami atau kunjungi mana-mana cawangan Progresif yang berdekatan.