The One Home Plans come in three different speeds:

You can choose to add on or upgrade one-off data at 100GB for $10 via text to 39110 or through the Progresif CARE+ app.

You get an optional free fixed line when you sign up to any of our One Home WiFi plans, except our 50GB and 200GB plan. With this plan, an additional $10 per month will be charged for your fixed line rental.

Yes, you can choose and pick your own fixed line number by choosing the last four digits.

Yes, you can port in your existing fixed line number when you sign up to Progresif’s One Home bundle with the optional free fixed voice line.

You will need one month’s rental in advance.

Yes, there is a $100 deposit required Home WiFi plan registrations for foreigners with Green ICs. ICs must be valid original ICs with a validity of 3 months minimum. The deposit is refundable subjected to the service terms and conditions.

There will only be a one-time $100 installation fee if you have not had a fibre broadband installed. However, you may choose to have this fee waived provided you commit to a 18-month contract.

If you are porting in from another operator, there will be no installation charges. However, any additional charge is subjected between the contractor assigned by UNN and the customer depending on the infrastructure of the location of the installation.

Installation time may range from 1 to 7 days.

Yes, we will provide a router if you are a new customer and installing broadband for the first time.

All 50Mbps and 100Mbps One Home plans come with an optional fixed line for free. The 20Mbps plan has a mandatory $10 fixed line.

You can add or upgrade data at 100GB for $10 at any time. You will receive a SMS notification when the base plan data and Data Upgrade has been used up. Any data upgrades that you do not finish using will carry over to the next month.

Your Data Adds or Upgrades will be charged to your bill, together with your base plan.

Your plan will reset back to your base plan the next month and you can start adding or upgrading your data again.

You can add or upgrade your data through text or through Progresif CARE+ app.

Yes, One Home users get access to Public WiFi. You can login with your Progresif ID (Progresif number), Password and Service number (Fixed line number).

Nationwide WiFI is available at these locations

80% of data usage which will also prompt if you want to add or upgrade your data
100% of data usage which will also prompt if you want to add or upgrade your data

Yes, you can bundle any of our Home WiFi plans (One Home, One Home Plus or Zoom) together with any of our Mobile plans (One Mobile or More).

Yes, you can make a request to upgrade or downgrade your existing plan.

I currently have a Home WiFi Plan without contract and wish to upgrade:

• There will be no processing fee as it is free.
• You will be however required to pay any past due amounts

I currently have a Home WiFi Plan without contract and wish to downgrade:

• There will be a $10.00 Administration Fee
• You will be however required to pay any past due amounts.

I currently have a Home WiFi Plan with an existing contract and wish to upgrade:

• There will be no processing fee as it is free.
• Your contract will revert as the first month of an 18-month contract.
• You will be however required to pay any past due amounts

I currently have a Home WiFi Plan with an existing contract and wish to downgrade:

• There will be a $100.00 penalty fee
• Your contract will revert as the first month of an 18-month contract.
• You will be however required to pay any past due amounts.

No. Due to the change in plans, you won’t be able to keep remaining data GB from your previous plan or add-on when you change or upgrade to a new plan.

You can check your data usage on the Progresif CARE+ app or on the Progresif website here. To check through the website, you’ll need to key in your Account number and Service number. Your Account number can be found in your subscription receipt and bill statement. Your Service number is your fixed landline number.

Customer will need to bring along their IC/Passport to any Progresif store.

There is a 18-month fixed contract only if you choose to waive your $100 installation fee. If you choose to pay the $100 installation fee upon signing up to the One Home Plan, there will be no fixed contract and you may terminate any time you wish.

You may reach out to us at 177 or visit any Progresif store near you.

We’ve gone paperless and offer eBill to our customers which can be viewed on our Progresif CARE+ app or sent directly to your email inbox.

If you’re an existing customer and have not subscribed to eBill, you may do so by calling 177, through our website, Progresif CARE+ app or by visiting any of our stores.

If you have a Progresif mobile line, you have the option to pay through our PAY or CARE+ App. All you need to know is your Account number or Fixed Line number to submit your payment.

Otherwise, you can pay your bill by visiting any of our stores or through banking with BIBD, Baiduri Bank, TAIB or SCB.

You may reach out to us on social media, call us at 177, chat with us via webchat on our website or visit your nearest Progresif store.

Pelan One Home ini terbahagi kepada tiga kelajuaan:

Awda boleh memilih untuk menambah Add-on atau menaiktaraf data pada 100GB dengan harga $10 melalui teks kepada 39110 atau melalui aplikasi Progresif CARE+.

Caj pembayaran $100 bagi pemasangan akan dikenakan jika awda belum pernah membuat pemasangan fibre broadband. Walaubagaimanapun, caj pemasangan ini boleh ditiadakan sekiranya awda mengikat kontrak selama 18-bulan.

Tiada caj pemasangan dikenakan sekiranya awda beralih dari penyedia rangkaian lain.
Sebarang caj tambahan yang dikenakan adalah diantara kontraktor yang telah ditugaskan oleh pihak UNN dan pelanggan bergantung kepada infrastruktur tempat pemasangan.

Pelan One Home 50Mbps dan 100Mbps berserta dengan pilihan talian tetap percuma. Pelan One Home 20Mbps disertakan dengan pilihan talian tetap $10. Awda boleh menambah atau menaiktaraf data pada 100GB dengan harga $10 pada bila-bila masa. Awda akan menerima notifikasi SMS apabila data pelan asas dan data tambahan awda telah habis digunakan. Data dari penaiktarafan yang tidak habis digunakan akan diganjakkan ke bulan yang seterusnya.

Data Add-on atau penaiktarafan data akan dicaj kedalam bil awda, berserta dengan caj pelan asas awda.

Pelan awda akan diperbaharui kepada pelan asas pada bulan berikutnya dan awda boleh menambah atau menaiktarafkan data lagi.

Awda boleh menambah atau menaiktaraf data dengan menghantar teks atau melalui aplikasi Progresif CARE+.

Ya, setiap pelanggan One Home dapat mengakses ke WiFi awam. Awda boleh log masuk dengan ID Progresif (Nombor talian Progresif awda), Kata Lalu dan Nombor Perkhidmatan (Nombor Talian Tetap)

Nationwide WiFi terdapat di semua lokasi ini

Ya, awda akan menerima makluman melalui SMS:

Pada 80% Penggunaan Data – awda akan diminta untuk menambah atau menaiktaraf data
Pada 100% Penggunaan Data – awda akan diminta untuk menambah atau menaiktaraf data

Ya, awda boleh menggabungkan mana-mana pelan Home WiFi Progresif (One Home, One Home Plus atau Zoom) dengan mana-mana pelan Mobile Progresif (One Mobile atau More).

Ya, awda boleh membuat permintaan untuk menaiktaraf atau menurunkan pelan awda.

Saya mempunyai pelan Home WiFi tanpa kontrak dan ingin menaik taraf:

• Awda tidak dikenakan yuran pemprosesan. Ia adalah percuma
• Awda harus membayar jumlah tertunggak dari pelan yang sedia ada

Saya mempunyai pelan Home WiFi tanpa kontrak dan ingin menurunkan taraf:

• Awda akan dikenakan yuran pentadbiran sebanyak $10.00
• Awda harus membayar jumlah tertunggak dari pelan yang sedia ada

Saya mempunyai pelan Home WiFi dengan kontrak yang sedia ada dan ingin menaik taraf:

• Awda tidak dikenakan yuran pemprosesan. Ia adalah percuma.
• Awda harus membayar jumlah tertunggak dari pelan yang sedia ada
• Kontrak awda akan diperbaharui selama 18 bulan

Saya mempunyai pelan Home WiFi dengan kontrak yang sedia ada dan ingin menurunkan taraf:

• Awda dikenakan yuran penalti sebanyak $100.00
• Awda harus membayar jumlah tertunggak dari pelan awda yang sedia ada
• Kontrak awda akan diperbaharui selama 18 bulan

Tidak. Oleh kerana pertukaran pelan, awda tidak akan dapat lebihan data GB dari pelan terdahulu atau lebihan add-on data apabila awda menukar atau menaiktaraf pelan terbaru awda.  

Awda boleh menyemak penggunaan data awda di aplikasi  Progresif CARE+ atau di laman web Progresif. Untuk menyemak melalui laman web, masukkan nombor akaun dan nombor servis awda. Nombor akaun awda boleh diperolehi di resit pendaftaran dan penyata bil awda. Nombor servis adalah nombor talian tetap awda.

Pelanggan hendaklah menunjukkan kad pengenalan asal yang sah semasa pendaftaran ke cawangan Progresif yang berdekatan.

Kami sudah melaksanakan bil tanpa kertas dan menawarkan e-Bil kepada pelanggan kami. Awda boleh menyemak bil awda di applikasi Progresif CARE+ atau dihantar terus ke e-mel awda.

Sekiranya awda telah berlanggan bersama kami dan belum mendaftar ke e-bil, awda boleh mendaftar dengan menghubungi 177, atau melalui laman web, aplikasi Progresif CARE+ atau mengunjungi mana-mana cawangan Progresif.

Awda boleh menghantar pesanan DM di media sosial Progresif, membuat panggilan ke 177, menghubungi kami melalui webchat di laman web kami atau kunjungi mana-mana cawangan Progresif yang berdekatan.