Dunning

Temporary deactivation of services as per “Sales, Collections and Accounts Receivable” policy.

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Customer Care Line
MORE
What is the MORE plan?
What are the rates for the MORE plan?
How do I purchase an Add-On?
What will happen when my contract ends?
One Family
What is the One Family?
What is offered under the One Family?
How does the One Family work?
What do I need to pay upfront when I subscribe to a One Family Plan?
How can I add more Data to my One Family Plan?
Order Online
What can I buy on the online site?
How can I order?
How long after the submission order will I be contacted?
What are the delivery times?
Delivery area cover all districts?
Pay Bill or Top Up
With Progresif Care
With Progresif Pay
With BIBD
With Baiduri
With Standard Chartered
With TAIB
With Pocket
Prepaid One Mobile

What is the Prepaid One Mobile?
Is the Prepaid One Mobile 4G+ enabled?
What are the Plan rates for the Prepaid One Mobile?
How much is a Prepaid Starter Pack?
How do I subscribe for Prepaid One Mobile?

Prepaid Starter Pack

How much is a Prepaid Starter Pack?
Is the Prepaid PAYG 4G+ enabled?
How do I activate my prepaid line?
What are the PAYG rates?

Postpaid One Mobile

What is the One Mobile Plan?
What are the benefits of the One Mobile Plan?
Is the One Mobile Plan 4G+ enabled?
What are the Plan rates for the Postpaid One Mobile Plan?
How do I add more Data to my Postpaid One Mobile Plan?

Progresif CARE+

What is the Progresif CARE+ app?
Where can I download the CARE+ app
Who can subscribe to CARE+?

Progresif Fibre

What is Progresif Fibre?
Is there an installation fee?
How do I check my data usage?
How will I get my bill?

Progresif Fibre Promotion

What is the Progresif Fibre Promotion? 

What are the Progresif Fibre plans that apply to the promotion?

Is there a contract period when I sign up to this promotion?

How long is the promotion period?

Progresif Media

How do I download the Progresif Media application?
Is Progresif Media compatible with iOS and Android?
How do I register?
How do I update or change my account details?
The Progresif Media App did not accept my password. What are the password requirements?

Progresif PAY

What is Progresif PAY?
Will there be a physical card for the Progresif PAY?
Who can apply for Progresif PAY through the Progresif PAY app?
Must I maintain an account with BIBD to register for a Progresif PAY?
What are the services offered through Progresif PAY?

Switch to Progresif (Number Portability)
What is Number Portability?
How much does Brunei Number Portability cost?
Who can enjoy Number Portability services?
How do I make a request to port my number from the previous Service Provider to Progresif?
Can I port my Mobile phone number?
What happens when I do not pay my bill on time?
A full payment must be made to your bill within 30 days of the billing date to avoid late payment charges or disconnection of service.
Will I receive a reminder to pay my bill?
You will receive an SMS text message as a reminder to pay your bill.
Can I still use my data if my service is barred?
No, your service will be temporarily disconnected.
If my One Family Plan is temporarily disconnected, will it affect my mobile services too?
Yes, all services will be affected.
When will I be reconnected after the temporary disconnection of service?
Reconnection will only be made upon full payment of all outstanding balances. If there is no payment made within 90 days, your services will be permanently disconnected.
How do I pay for my services?

You can pay your bill through our Progresif CARE+ App, Progresif PAY, authorised online banking, or you can visit your nearest Progresif Store.

Will I be charged to reconnect my broadband?
You will be charged as a new activation if your broadband had been permanently disconnected.