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What is Progresif Fibre?
Progresif Fibre is our newly introduced Home WiFi plans that giving you internet at a better value with speeds of 50Mbps,100Mbps and 200Mbps.
What are the Progresif Fibre plans I can sign up for?
You can see the plans that you can sign up to below:
Data (GB) | Speed (Mbps) | Fibre | Fixed Line |
125 | 50 | $25 | $10 |
250 | 50 | $30 | $10 |
550 | 100 | $49 | $10 |
1000 | 100 | $75 | $10 |
1500 | 100 | $125 | $10 |
2000 | 200 | $145 | $10 |
2500 | 200 | $185 | $10 |
Unlimited | 50 | $100 | $10 |
Unlimited | 100 | $165 | $10 |
For new customers, you have an option for;
- No contract with one-time $100 installation fee, or
- 12-month contract with free installation (U.P. $100)
For all plans (excluding Unlimited), once you have reached 100% of your data quota, your speed will be throttled to 1Mbps until the end of the month.
Alternatively, you may purchase a Data Add-on of 100GB for $10 to return to full speed.
Where can I sign up for Progresif Fibre?
You can sign up to Progresif Fibre online via store.progresif.com or by visiting any of our Progresif Stores.
Does Progresif Fibre include a fixed line?
Yes, your plan will include a fixed line with a rental of $10 every month charged to your bill.
Can I choose my own new fixed line number?
Yes, you can pick your own fixed line number by providing the last four digits of your choice.
Can I keep my existing fixed line number when I switch to Progresif?
Yes, you can keep your number when you switch to Progresif.
How long will it take to activate my line when I switch from a different service provider?
It will take less than 24 hours, depending on our network provider UNN and their availability.
Is there an installation fee?
There is a one-time $100 installation fee for new customers. You have an option to waive your fee when you opt for a 12-month contract.
If you are switching to Progresif, there will be no installation fee charges. However, any additional charge is subjected between you and the contractor assigned by UNN depending on the infrastructure needs of the location for installation.
How long will installation take and will a router be provided?
Installation may take 1 to 7 days, depending on UNN’s third-party installation contractor. You will be provided a router if you are a new customer and signing up to a Home WiFi plan for the first time.
Is there a contract duration when signing up to Progresif Fibre?
You have an option for;
- No contract with one-time $100 installation fee, or
- 12-month contract with free installation (U.P. $100)
How do I purchase Data Add-ons for my Progresif Fibre plan?
You can purchase Data Add-ons by downloading the Progresif CARE+ app here and it will be charged to your bill. Our Data Add-ons are valid for 60 days, therefore any remaining data will be carried over to the next month.
Can I purchase Data Add-ons via SMS?
Yes, you can. Please make sure that you are sending the SMS using the mobile number that you registered with. It does not have to be a Progresif mobile number.
How do I check my data usage?
You can check your data usage on the Progresif CARE+ app or through our website (link: https://progresif.com/broadband).
Will I receive any notifications on my data usage?
Yes, you will receive the following SMS notifications for the following:
– When you have used up 80% of your data
– When you have used up 100% of your data
In both cases, you will be prompted to add on more data.
Do I need to pay anything upfront when I subscribe to Progresif Fibre?
You will only need to pay one month’s rental upfront.
Foreigners with Green IC will be required to pay a $100 deposit and present a valid original identity card with a minimum validity of 3 months. The deposit is refundable and is subjected to the our terms and conditions.
What documents do I need to bring to sign up?
You will have to present a valid original Identity Card, a valid ID photo and proof of address document during sign up.
Can I use my Progresif Fibre data on the Nationwide WiFi?
Yes, you can use your Progresif Fibre to access to Nationwide WiFi. You can login with your Progresif ID (Mobile number), Password and Service number (Fixed line number).
Nationwide WiFI is available at these locations:
Nationwide WiFi locations |
||
Annajat Complex |
Fratini Pandan |
Rimba Point |
Baiduri Bank Mall |
Fratini Seria |
RMS Diner KB |
Berakas Health Centre |
Fratini Sg. Tilong |
Roomz Hotel |
Brunei Garrison Tuker Lines |
FunBlocks |
Sejalin |
Brunei International Airport |
Horizon BSB |
Seri Qlap Mall |
Burger King BSB |
Hua Ho Manggis |
Starbox Grill and Café Kiulap |
Burger King Citis Square |
Hua Ho Tg Bunut |
Starbucks Beribi |
Burger King KB |
Imagine Centre Citis Square |
Starbucks Mabohai |
Burger King Kiulap |
Imagine Centre KB |
Starbucks Pandan |
Burger King Seria |
Imagine Centre Mall Gadong |
Substation Kiarong |
CAM Delima |
Imagine Centre Panaga |
SugarBun Gadong |
CAM Gadong |
Imagine Centre Rimba |
SugarBun KB Sentral |
CAM Kiulap |
Imagine Centre Tg Bunut |
SugarBun Manggis |
CAM Madewa |
Imagine Centre Tutong |
SugarBun Mulaut |
CAM Sengkurong |
Imagine Centre Yayasan |
SugarBun Tutong |
CAM Seria |
Imagine HQ RB Plaza |
SupaSave Beribi |
CBTL Beribi |
JP Playground |
SupaSave Mabohai |
CBTL BSB Mayapuri |
JPMC |
SupaSave Panaga |
CBTL Departure Hall BIA |
Kaizen Sushi (Bandar) |
Swensens Gadong |
CBTL Gadong Centrepoint |
KB Sentral |
Swensens Sengkurong |
CBTL Seaview Hotel |
Keoja Hotel |
Swiss Hotel |
CBTL The Mall |
Kopi ChatterBox Gadong |
Taman SOAS |
CBTL Times Square |
Liang Lumut Recreational Center |
Tat Place Hotel |
Charcoal BSB |
Little Soho |
Taurean Café |
Chung Hwa Middle School BSB |
Marilyn Café KB |
The Castle Gadong |
Citis Square |
Marilyn Café Seria |
Times Cineplex |
Cosmopolitan College Jaya Setia |
Mexx Vintonn |
Times Square |
Depot Cafe Kiarong |
MyTown BSB |
UBD |
Excapade BSB |
Nerdee Café |
UNISSA |
Excapade Kiulap Regent Square |
Pappa Rich Gadong |
UNN Berakas Exchange |
Excapade Madewa |
Politeknik Lumut |
Utama Bowling |
Excapade Pandan |
Politeknik OSP |
UTB |
Excapade Seria |
Pondok Sari Wangi Jerudong |
WAFA Hotel |
Fiore Restaurant |
Pusat Belia |
Yayasan |
Fratini Centrepoint |
RBRC |
|
I am an existing Progresif customer. Can I upgrade or downgrade to this plan?
I currently have a Home WiFi Plan without contract and wish to upgrade:
- There will be no processing fee as it is free.
- You will be however required to pay any past due amounts
I currently have a Home WiFi Plan without contract and wish to downgrade:
- There will be a $10.00 Administration Fee
- You will be however required to pay any past due amounts.
I currently have a Home WiFi Plan with an existing contract and wish to upgrade:
- There will be no processing fee as it is free.
- Your contract will revert as the first month of a 12 or 18-month contract.
- You will be however required to pay any past due amounts
I currently have a Home WiFi Plan with an existing contract and wish to downgrade:
- There will be a $100.00 penalty fee
- Your contract will revert as the first month of a 12 or 18-month contract.
- You will be however required to pay any past due amounts.
Note: Existing customer with contract that tied to any device bundles will have to adhere to the following policy:
Credit Policy for Devices. Maximum device purchase per IC
- One (1) $0 Device; and/or
- One (1) Upfront Payment device; and/or
- One (1) Device installment plan
Existing customers can apply for a re-contract after meeting a certain term/duration, i.e., example scenarios – customer can re-contract:
- After the last successful 15 months of $0 device, and/or
- After the last successful 12 months of Low Upfront Device Purchase, and/or
- After the last successful 12 months of Device Installment Plan
If I change (upgrade or downgrade) my current plan to another plan, will my base and/or Data Add-on carryover to my new plan?
No. Due to the change in plans, you will not be able to keep remaining data from your previous plan or Data Add-on when you change to a new plan.
What happens if I decide to terminate my contract plan before it ends?
You will have to pay off the remaining line rental fees based on the number of months left on your contract.
What happens when my contract ends?
You still can continue with your plan after your contract ends.
My area only has copper access. Can I switch to Progresif Fibre plan?
Unfortunately, we cannot switch you to Progresif Fibre plans at this point. However, we can provide you with the option of our Copper broadband bundle here. (link: https://progresif.com/one-home-copper-bundle/)
How will I get my bill?
We have gone paperless and offer eBill to our customers, which can be viewed on our Progresif CARE+ app or sent directly to your email inbox.
I need further assistance. Who can I talk to?
Bahasa Melayu
Apakah Progresif Fibre?
Progresif Fibre adalah pelan Home WiFi kami yang baru diperkenalkan yang memberikan awda internet pada nilai yang lebih baik dengan kelajuan 50Mbps, 100Mbps dan 200Mbps.
Apakah pelan-pelan Progresif Fibre yang saya boleh daftar?
Awda boleh melihat pelan-pelan yang awda boleh daftar di bawah:
Data (GB) | Speed (Mbps) | Fibre | Fixed Line |
125 | 50 | $25 | $10 |
250 | 50 | $30 | $10 |
550 | 100 | $49 | $10 |
1000 | 100 | $75 | $10 |
1500 | 100 | $125 | $10 |
2000 | 200 | $145 | $10 |
2500 | 200 | $185 | $10 |
Unlimited | 50 | $100 | $10 |
Unlimited | 100 | $165 | $10 |
Bagi pelanggan baru, awda mempunyai pilihan untuk mengambil pelan;
- Tanpa kontrak dengan bayaran pemasangan sekali sahaja bernilai $100, atau
- Kontrak bertempoh 12 bulan dengan pemasangan percuma (Harga asal $100)
Apabila awda telah mencapai 100% daripada penggunaan data awda (kecuali Unlimited), kelajuan akan dikurangkan kepada 1Mbps sehingga akhir bulan. Awda boleh membeli Data Add-on sebanyak 100GB dengan harga $10.
Di manakah saya boleh mendaftar ke Progresif Fibre?
Awda boleh mendaftar ke Progresif Fibre secara online melalui store.progresif.com atau dengan mengunjungi mana-mana cawangan Progresif.
Adakah Progresif Fibre diberikan talian tetap?
Ya, pelan awda akan diberikan talian tetap dengan harga sewa sebanyak $10 setiap bulan yang akan dicaj pada bil awda.
Bolehkah saya memilih nombor talian tetap saya?
Ya, awda boleh memilih nombor talian tetap awda dengan memberikan empat digit terakhir pilihan awda.
Bolehkan saya mengekalkan nombor talian tetap saya apabila saya pindah ke Progresif?
Ya, awda boleh kekalkan nombor awda apabila awda pindah ke Progresif.
Berapa lamakah masa yang diambil untuk mengaktifkan talian saya apabila saya berpindah dari pembekal perkhidmatan yang lain?
Ia akan mengambil masa kurang dari 24 jam bergantung kepada ketersediaan pembekal rangkaian kami UNN.
Adakah terdapat bayaran pemasangan?
Terdapat bayaran pemasangan $100 sekali sahaja untuk pelanggan baru. Awda mempunyai pilihan untuk mengetepikan yuran awda apabila awda memilih kontrak bertempoh 12 bulan.
Jika awda berpindah ke Progresif, tiada caj bayaran pemasangan akan dikenakan. Walau bagaimanapun, sebarang caj tambahan tertakluk di antara awda dan kontraktor yang diberikan oleh UNN bergantung pada keperluan infrastruktur lokasi untuk pemasangan.
Berapa lamakah masa yang diambil untuk pemasangan dan adakah router akan diberikan?
Pemasangan akan mengambil masa diantara 1 ke 7 hari tertakluk kepada kontraktor yang diberikan oleh UNN. Awda akan diberikan router jika awda pelanggan baru yang melanggan ke pelan Home WiFi buat pertama kali.
Adakah terdapat tempoh kontrak apabila melanggan ke Progresif Fibre?
Awda mempunyai pilihan untuk mengambil;
- Tanpa kontrak dengan bayaran pemasangan sekali sahaja bernilai $100, atau
- Kontrak bertempoh 12 bulan dengan pemasangan percuma (Harga asal $100)
Bagaimanakah cara untuk membeli Data Add-on untuk pelan Progresif Fibre saya?
Awda boleh membeli Data Add-on dengan memuat turun aplikasi Progresif CARE+ di sini dan ia akan dicaj ke bil awda. Data Add-on kami sah selama 60 hari, oleh itu baki data yang masih ada akan dibawa ke bulan berikutnya.
Bolehkah saya membeli Data Add-on melalui SMS?
Ya, boleh. Sila pastikan awda menghantar SMS tersebut menggunakan nombor telefon yang awda berikan semasa pendaftaran. Ia tidak semestinya nombor telefon yang berdaftar ke Progresif.
Bagaimanakah cara untuk menyemak penggunaan data saya?
Awda boleh menyemak penggunaan data awda melalui aplikasi Progresif CARE+ atau dari website kami (link: https://progresif.com/broadband).
Adakah saya akan menerima notifikasi tentang penggunaan data saya?
Ya, awda akan menerima notifikasi melalui SMS berikut untuk perkara berikut:
– Apabila awda telah menggunakan 80% dari data awda
– Apabila awda telah menggunakan 100% dari data awda
Dalam kedua-dua kes, awda akan dicadangkan untuk menambah data.
Adakah saya harus membuat bayaran pendahuluan semasa melanggan ke Progresif Fibre?
Awda hanya perlu membayar sewa sebulan terlebih dahulu.
Warga asing dengan IC Hijau perlu membayar deposit $100 dan mengemukakan kad pengenalan asal dengan tempoh sah sekurang-kurangnya 3 bulan. Deposit akan dikembalikan dan tertakluk kepada terma dan syarat kami.
Apakah dokumen yang perlu saya bawa untuk mendaftar?
Awda perlu mengemukakan Kad Pengenalan yang sah, gambar ID yang sah dan document bukti alamat semasa mendaftar.
Bolehkah saya menggunakan data Progresif Fibre saya untuk WiFi Seluruh Negara?
Ya, awda boleh menggunakan Progresif Fibre untuk mengakses WiFi Seluruh Negara. Awda boleh log masuk dengan Progresif ID (Nombor telefon), Kata laluan dan Nombor Servis (Talian tetap).
WiFi Seluruh Negara boleh didapatkan di lokasi-lokasi di bawah:
Nationwide WiFi locations |
||
Annajat Complex | Fratini Pandan | Rimba Point |
Baiduri Bank Mall | Fratini Seria | RMS Diner KB |
Berakas Health Centre | Fratini Sg. Tilong | Roomz Hotel |
Brunei Garrison Tuker Lines | FunBlocks | Sejalin |
Brunei International Airport | Horizon BSB | Seri Qlap Mall |
Burger King BSB | Hua Ho Manggis | Starbox Grill and Café Kiulap |
Burger King Citis Square | Hua Ho Tg Bunut | Starbucks Beribi |
Burger King KB | Imagine Centre Citis Square | Starbucks Mabohai |
Burger King Kiulap | Imagine Centre KB | Starbucks Pandan |
Burger King Seria | Imagine Centre Mall Gadong | Substation Kiarong |
CAM Delima | Imagine Centre Panaga | SugarBun Gadong |
CAM Gadong | Imagine Centre Rimba | SugarBun KB Sentral |
CAM Kiulap | Imagine Centre Tg Bunut | SugarBun Manggis |
CAM Madewa | Imagine Centre Tutong | SugarBun Mulaut |
CAM Sengkurong | Imagine Centre Yayasan | SugarBun Tutong |
CAM Seria | Imagine HQ RB Plaza | SupaSave Beribi |
CBTL Beribi | JP Playground | SupaSave Mabohai |
CBTL BSB Mayapuri | JPMC | SupaSave Panaga |
CBTL Departure Hall BIA | Kaizen Sushi (Bandar) | Swensens Gadong |
CBTL Gadong Centrepoint | KB Sentral | Swensens Sengkurong |
CBTL Seaview Hotel | Keoja Hotel | Swiss Hotel |
CBTL The Mall | Kopi ChatterBox Gadong | Taman SOAS |
CBTL Times Square | Liang Lumut Recreational Center | Tat Place Hotel |
Charcoal BSB | Little Soho | Taurean Café |
Chung Hwa Middle School BSB | Marilyn Café KB | The Castle Gadong |
Citis Square | Marilyn Café Seria | Times Cineplex |
Cosmopolitan College Jaya Setia | Mexx Vintonn | Times Square |
Depot Cafe Kiarong | MyTown BSB | UBD |
Excapade BSB | Nerdee Café | UNISSA |
Excapade Kiulap Regent Square | Pappa Rich Gadong | UNN Berakas Exchange |
Excapade Madewa | Politeknik Lumut | Utama Bowling |
Excapade Pandan | Politeknik OSP | UTB |
Excapade Seria | Pondok Sari Wangi Jerudong | WAFA Hotel |
Fiore Restaurant | Pusat Belia | Yayasan |
Fratini Centrepoint | RBRC |
Saya adalah pelanggan Progresif sedia ada. Bolehkah saya menaik taraf atau menurunkan taraf kepada pelan ini?
Ya, awda boleh membuat permintaan untuk menaik taraf dan menurunkan taraf pelan sedia ada awda.
Saya mempunyai pelan tanpa kontrak dan ingin menaik taraf:
- Awda tidak dikenakan yuran pemprosesan. Ia adalah percuma.
- Awda harus membayar jumlah tertunggak dari pelan yang sedia ada sebelum mendapatkan bundle.
Saya mempunyai pelan tanpa kontrak dan ingin menurunkan taraf:
- Awda akan dikenakan yuran pentadbiran sebanyak $10.00
- Awda harus membayar jumlah tertunggak dari pelan yang sedia ada sebelum mendapatkan bundle.
Saya mempunyai pelan dengan kontrak yang sedia ada dan ingin menaik taraf:
- Tiada yuran pemprosesan akan dikenakan kerana ia adalah percuma.
- Kontrak awda akan diperbaharui mengikut kontrak asal awda (12 atau 18 bulan)
- Awda juga dikehendaki membayar sebarang bayaran yang tinggal
Saya mempunyai pelan dengan kontrak yang sedia ada dan ingin menurunkan taraf:
- Awda dikenakan yuran penalti sebanyak $100.00
- Kontrak awda akan diperbaharui mengikut kontrak asal awda (12 atau 18 bulan)
- Awda juga dikehendaki membayar sebarang bayaran yang tinggal
Nota: Bagi pelanggan Progresif yang sedia ada dengan kontrak peranti bundle dikehendaki mengikut peraturan dibawah:
Peraturan Kredit maksima bagi setiap pembelian peranti hanya untuk satu IC
- Satu (1) Peranti; dan/atau
- Satu (1) peranti Bayaran Pendahuluan; dan/atau
- Satu (1) peranti Pelan Ansuran
Bagi pelanggan sedia ada, awda layak untuk memperbaharui kontrak jika awda memenuhi syarat atau tempoh tertentu. Ini termasuk seperti berikut:
- Setelah berjaya mencapai 15 bulan terakhir pada berharga pendahuluan $0, dan/atau
- Setelah berjaya mencapai 12 bulan terakhir pada pembelian dengan harga pendahuluan yang rendah, dan/atau
- Selepas berjaya mencapai 12 bulan pada Pelan Ansuran Handset
Jika saya menukar (naik taraf atau menurunkan taraf) pelan saya kepada pelan lain, adakah data asas dan/atau Data Add-on saya akan dipindahkan ke pelan baru saya?
Tidak. Disebabkan oleh perubahan dalam pelan, awda tidak akan dapat menyimpan baki data asas atau Data Add-on daripada pelan sebelumnya apabila awda menukar ke pelan baru.
Apakah yang akan berlaku setelah kontrak saya tamat?
Awda masih boleh meneruskan pelan awda setelah kontrak awda tamat.
Kawasan saya hanya mempunyai akses copper. Bolehkah saya pindah ke pelan Progresif Fibre?
Maaf, kami tidak boleh memindah awda ke pelan-pelan Progresif Fibre buat masa ini. Walau bagaimanapun, kami boleh memberikan awda pilihan untuk Copper Broadband bundle di sini. (link: https://progresif.com/one-home-copper-bundle/)
Bagaimanakah saya akan mendapatkan bil saya?
Kami tidak lagi menggunakan kertas dan menawarkan perkhidmatan eBill kepada pelanggan kami yang boleh disemak melalui aplikasi Progresif CARE+ atau dihantar ke emel awda.
Siapakah yang harus saya hubungi untuk bantuan lanjut?
Awda boleh menghantar pesanan DM di media sosial Progresif, membuat panggilan ke 177, menghubungi kami melalui webchat di laman web kami, menghubungi kami melalui WhatsApp ke 822 0177 atau kunjungi mana-mana cawangan Progresif yang berdekatan.