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Customer Care Line
Prepaid Starter Pack

How much is a Prepaid Starter Pack?
Is the Prepaid PAYG 4G+ enabled?
How do I activate my prepaid line?
How do I keep my prepaid line active?
What are the PAYG rates?

Prepaid One Mobile

What is the Prepaid One Mobile?
Is the Prepaid One Mobile 4G+ enabled?
What are the Plan rates for the Prepaid One Mobile?
How much is a Prepaid Starter Pack?
How do I subscribe for Prepaid One Mobile?

What is the One Family?
The One Family is a Postpaid plan that lets you put all your family members under one Plan, where you can control their usage and what you pay for. You can add up to 4 lines per Family Plan and set limits per family member on how much data they can use shared from your Data Pool. If you need more data, you as an Account holder can add more data for the whole family.
What is offered under the One Family?
You can choose any of the following One Family Base Plans and add up to 4 lines under your Family Account at $10/month, and everyone in your One Family can enjoy Unlimited local voice and text to all local networks, and share the data from your Data Pool:

DATA (GB) VOICE (MIN) SMS PRICE ($) ADD LINE
10 UNLIMITED UNLIMITED        30.00  $10/LINE
40 UNLIMITED UNLIMITED        90.00 
100 UNLIMITED UNLIMITED      210.00 
How can I add more Data to my One Family Plan?
You can add or upgrade your data through text or through Care app:

  • To add more Data to share with everyone under your Family Plan, you as the Account holder can add the following one-time Family Data Add-ons:
FAMILY DATA ADD-ON TEXT TO 39100 PRICE
FAMILY 5GB DATA ADD-ON ADDFAM5GB $10
FAMILY 10GB DATA ADD-ON ADDFAM10GB $20
FAMILY 40GB DATA ADD-ON ADDFAM40GB $80

 

  • All Data Add-ons will be charged to your bill, together with your base plan.
  • Coming soon: If the lines under your One Family plan want to add Data for their own individual use, they can subscribe to individual Data Add-ons which will be charged to the Family Plan Account holder’s bill:
DATA ADD-ON TEXT TO 39100 PRICE
2GB DATA ADD-ON ADD2GB $10
5GB DATA ADD-ON ADD5GB $20
10GB DATA ADD-ON ADD10GB $30

Note: subscription texts are not case-sensitive

How does the Account holder set limits for data usage for each line?
Coming soon: You will be able to set data limits through the Progresif Care app. You can change the data limit at any time. If you do not set a limit, the Data use will be at a first come, first serve basis.
Will I receive any notifications on your data usage?
Yes, you will receive the following SMS notifications when you have used up the following:

  • 80% of data usage
  • 100% of data usage 
What happens if I do not add any more data after I have finished up my Base Data or Addons?
You will not have any data and will not be charged for any data without knowing, eliminating any bill shock. There will also be no throttling of your data.
Where can I check my data usage?
You can check your data usage on the Progresif Care app or text “info” SMS to 1010
Will the Account holder and the lines under the One Family plan have different mobile numbers?
All lines will have their own separate and respective SIM cards and mobile numbers, which you can choose during registration.
Can the lines under the Account holder for One Family plan cancel their line?
Yes. If they have a handset plan attached, they must pay off the handset instalment payment
What will happen if the account holder decides to cancel the line?
Should the Account holder decide to cancel his or her line, he will be required to appoint a new account holder to the One Family plan.
Can the Account holder change the supplementary line holders to other numbers/users?
Yes, it will be free for up to 3 changes per calendar year per supp line. Any additional within the calendar year is chargeable at $5/change.
Is there a fixed contract duration when signing up for a One Family, One Home Plan and Bundle?
No, there are no fixed period contracts for signing up to the One Family, One Home Plan and Bundle. You may terminate any time you wish.
What Bundles does Progresif offer?
We offer the following bundles that package both Mobile and Home Broadband:

BUNDLE NAME MONTHLY FEE REMARKS
ONE BUNDLE  $50.00  ONE MOBILE 1GB + ONE HOME 20MBPS – 100GB

  • OPTIONAL FREE FIXED LINE
  • FREE INSTALLATION 
  • FREE PROGRESIF MEDIA SUBSCRIPTION (COMING SOON)
ONE FAMILY BUNDLE  $100.00  ONE FAMILY 10GB + ONE HOME 20 MBPS – 100GB

  • OPTIONAL FREE FIXED LINE
    UP TO 5 LINES AT NO ADDITIONAL COST
    FREE INSTALLATION 
  • FREE PROGRESIF MEDIA SUBSCRIPTION (COMING SOON)
Do the bundles come with monthly Fixed line?
Yes. Customer gets an optional free fixed line for any One Home broadband plan. All local outgoing calls are charged at $0.03/min.
Will routers be provided?
Yes, we will provide a router if you are a new customer and installing broadband for the first time.
Is there carryover of unused data?
Yes, any unused data from add-ons and data Upgrades from One Mobile, One Home and One Family will carry over to the next month.
Can the customer access the Nationwide WiFi using the Progresif Fixed Broadband One Plan data?
Yes, One Home users get access to Public WIFI. You can login with your Progresif ID (Progresif number), Password and Service number (Fixed line number).

Nationwide WiFI is available at these locations

LOCATION
NO NAME
1 ANNAJAT COMPLEX
2 ANOTHER CAFÉ BSB
3 ANOTHER CAFÉ KIULAP
4 BAIDURI BANK MALL
5 BERAKAS HEALTH CENTRE
6 BRUNEI GARRISON TUKER LINES
7 BRUNEI INTERNATIONAL AIRPORT
8 BURGER KING BSB
9 BURGER KING CITISSQUARE
10 BURGER KING KB
11 BURGER KING KIULAP
12 BURGER KING SERIA
13 CAM DELIMA
14 CAM GADONG BIG
15 CAM GADONG NEW
16 CAM KIULAP
17 CAM MADEWA
18 CAM SENGKURONG
19 CAM SERIA
20 CAM SUMBILING
21 CBTL BERIBI
22 CBTL BSB MAYAPURI
23 CBTL DEPARTURE HALL BIA
24 CBTL GADONG CENTREPOINT
25 CBTL PANAGA
26 CBTL SEAVIEW HOTEL
27 CBTL THE MALL
28 CBTL TIMES SQUARE
29 CHARCOAL BSB
30 CHUNG HWA MIDDLE SCHOOL BSB
31 CITIS SQUARE
32 COSMOPOLITAN COLLEGE JAYA SETIA
33 DEPOT CAFE KIARONG
34 ENERGY KITCHEN KIULAP
35 EXCAPADE BSB
36 EXCAPADE DELIMA
37 EXCAPADE GADONG
38 EXCAPADE KIULAP
39 EXCAPADE KIULAP REGENT SQUARE
40 EXCAPADE MADEWA
41 EXCAPADE PANDAN
42 EXCAPADE SERIA
43 EXCAPADE TIMES SQUARE
44 FIORE RESTAURANT
45 FRATINI BSB PORTVIEW
46 FRATINI CENTREPOINT
47 FRATINI PANDAN
48 FRATINI SERIA
49 FRATINI SG. TILONG
50 FUNBLOCKS
51 GIANT RIMBA
52 HORIZON BSB
53 HUA HO MANGGIS
54 HUA HO TG BUNUT
55 IT’S A GRIND MUARA
56 JPMC
57 KADAI TELBRU BANGAR
58 KADAI TELBRU CITIS SQUARE
59 KADAI TELBRU KBO
60 KADAI TELBRU MALL GADONG
61 KADAI TELBRU PANAGA
62 KADAI TELBRU RIMBA
63 KADAI TELBRU TG BUNUT
64 KADAI TELBRU TUTONG
65 KADAI TELBRU YAYASAN
66 KB SENTRAL
67 KEOJA HOTEL
68 KOPI CHATTERBOX GADONG
69 LIANG LUMUT RECREATIONAL CENTER
70 LITTLE SOHO
71 MABOHAI SHOPPING COMPLEX
72 MARILYN CAFÉ KB
73 MARILYN CAFÉ SERIA
74 MEXX VINTONN
75 MOFE
76 MYTOWN BSB
77 NAYLICO JERUDONG
78 NERDEE CAFÉ
79 PAPPA RICH GADONG
80 POLITEKNIK LUMUT
81 POLITEKNIK OSP
82 PONDOK SARI WANGI JERUDONG
83 PUSAT BELIA
84 RBRC
85 RMS DINER KB
86 ROOMZ HOTEL
87 SEJALIN
88 SERI QLAP MALL
89 STARBOX GRILL AND CAFÉ KIULAP
90 STARBUCKS BERIBI
91 STARBUCKS MABOHAI
92 STARBUCKS PANDAN
93 STARBUCKS TG BUNUT
94 SUBSTATION BSB
95 SUBSTATION KIARONG
96 SUGARBUN GADONG
97 SUGARBUN KB SENTRAL
98 SUGARBUN MANGGIS
99 SUGARBUN MULAUT
100 SUGARBUN RIMBA
101 SUGARBUN TUTONG
102 SUPASAVE BERIBI
103 SUPASAVE MABOHAI
104 SUPASAVE PANAGA
105 SWENSENS GADONG
106 SWENSENS SENGKURONG
107 SWISS HOTEL
108 TAT PLACE HOTEL
109 TAUREAN CAFÉ
110 TELBRU HQ RB PLAZA
111 THE CASTLE GADONG
112 TIMES CINEPLEX
113 TIMES SQUARE
114 TLC BERAKAS
115 UBD
116 ULU-ULU TEMBURONG
117 UNISSA
118 UTAMA BOWLING
119 UTB
120 VILLA MAURI SG TILONG
121 WAFA HOTEL
122 YAYASAN
How do I pay for Bundles?
The bundles will be charged to your month end bill and will include any data upgrades for home, mobile, and any other data addons.
Are there any installation fees to set up a new One Home for the Bundles?
Yes, there is a one-time Installation fee of $100 – but this will be waived if you subscribe to any of our Bundles or if you Port in from another operator.
What will the customer need to subscribe for a One Home?
Customer will need to bring along their IC/Passport to any Progresif store.
What is Progresif Media?
Soon, customers of the bundles above can get free Progresif Media subscription – coming soon. It is a video and audio streaming app that consists of local and international content.
How will I get my bill?
We’ve gone paperless and offer eBill to our customers which can be viewed on our Progresif Care app or sent directly to your email inbox.

If you’re an existing customer and have not subscribed to eBill, you may do so by calling 177, through our website, Progresif Care or by visiting any of our stores.

I need further assistance, who should I talk to?
You may reach out to us on social media, call us at 177 or visit any Progresif store near you.