Prepaid One Mobile

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What is the Prepaid One Mobile?
The Prepaid One Mobile is a Prepaid plan that provides customers with the flexibility to adjust how much data they get every month. It allows them to carryover any unused data to the following month, and they get unlimited local calls and Text to any local network.
Is the Prepaid One Mobile 4G+ enabled?

Yes, it will be 4G+ enabled. 

What are the Plan rates for Prepaid One Mobile?

There are four monthly Base Plans:

  1. One Mobile 1GB Plan at $10.00
  2. One Mobile 5GB Plan at $20.00
  3. One Mobile 10GB Plan at $30.00
  4. One Mobile 25GB Plan at $60.00

All Base Plans come with Unlimited local calls and Text to all local networks.

You can add or upgrade data at 5GB for $10, 10GB for $20, or 20GB for $40 at any time. All Data (Base plan and Addons/Upgrades) have a validity of to 60 days from the date of subscription.

How much is a Prepaid Starter Pack?
A prepaid starter pack is $10.00, and it comes with $10 pre-loaded credit balance.
How can I maintain my Prepaid One Mobile subscription?
You’ll have to have enough credit balance first and then subscribe via the Progresif Care app or through Text to 39123:

SUBSCRIBE FOR PREPAID ONE MOBILE TEXT TO 39123
SUBSCRIBE FOR ONE MOBILE 1GB ADDONEPLAN1
SUBSCRIBE FOR ONE MOBILE 5GB ADDONEPLAN5
SUBSCRIBE FOR ONE MOBILE 10GB ADDONEPLAN10
SUBSCRIBE FOR ONE MOBILE 25GB ADDONEPLAN25

The One Mobile base plan is valid for 1 month and you must have enough credit to renew the next month.

The Text to 39123 is not case-sensitive

How can I add more data to my Prepaid One Mobile Plan?

You can add more data at any time by sending the text below to 39123. The charge will be deducted off your credit balance.

TO ADD MORE DATA TEXT TO 39123 PRICE
5GB “UPGRADE” OR “YES” $10
10GB UPGRADE10GB $20
20GB UPGRADE20GB $40

You can also add or upgrade via your Progresif Care app. All you need to do is create an account to manage your line

Will I receive any notification on data usage?

Yes, you will receive the following SMS notifications when you have:

  • 1GB of data remaining
  • 700MB of data remaining
  • Used up all your data
Will the Prepaid One Mobile renew monthly?
Yes, it renews monthly and the renewal charge is deducted off the credit balance.
Does my Prepaid One Mobile renew if I do not have enough credit balance for the renewal?

No – you will be renewed once you Top Up your line before it suspends.

Can I carryover any of my unused data?

Yes, any unused data from Base plan or Added data will be carried up to the next month up to 60 days from the date of subscription.

How does the Prepaid One Mobile work?

Scenario:

  1. Customer subscribes to One Mobile 1GB Plan for $10 on 1st February
  2. One Mobile 1GB Plan will be valid from 1st February to 28th February
  3. On 15th February, the customer only has 100MB data left on the One Mobile 1GB Plan.
  4. On 15th February, the customer adds 5GB data by sending Text “Upgrade” or “Yes” to 39123 for $10. The 5GB will be added to the Base Plan data (100MB). The customer will then have a total of 5GB + 100MB that he can carry over up to 60 days from the date of subscription.
  5. If the customer does not add on any more data, the Data will be removed by the end of the next month (April). He will have to renew his monthly One Mobile 1GB Plan to continue enjoying the One Mobile Plan.

Note: In the case of a customer not having enough credit balance for Base Plan renewal, and tops up the line and renews on a later date, the plan renewal date will change based on that new renewal date.

e.g. customer’s Plan is supposed to renew on 15 Mar, but there is insufficient credit balance. The customer Tops up on 27 Mar, and the Plan renews. The next renewal date will be 27 Apr.

Can I add the 5GB data if I do not renew my One Mobile Base plan?
No, you must maintain their monthly One Mobile Plan and renew it every month in order to add more data.
How can I query my One Mobile Plan and PAYG balance?

You can dial *179# and press Send. You can then see your:

  1. Credit balance
  2. Validity of your One Mobile Base plan
  3. Remaining Data and validity of your One Mobile Data Adds
  4. TopUp Bonus

Alternatively, you can also dial *177# to access our USSD menu and press ‘3’ to check your balance.

Is there a USSD menu that I can go through?

Dial *177# and press send. The drop-down menu will include:

  1. Top Up
  2. Third Party Recharge
  3. Balance Query
  4. Credit Transfer
Can PAYG or other Plan customers add the 5GB data for $10?

No, this 5GB Data Add-On is only applicable for Prepaid One Mobile customers. PAYG customers can purchase a normal Data Add-On 2GB/5GB/10GB.

Do I get charged for PAYG data after the One Mobile Base and Added data are used up?

No. Data will be cut off, and you will not be charged. To continue using data, you have to Top Up to renew your One Mobile Base Plan. You can remove your Plan and go on to PAYG rates.

What are the PAY-AS-YOU-GO (PAYG) rates?
SERVICE PAYG RATES
LOCAL CALLS $0.16/MIN
LOCAL TEXT $0.05/TEXT
LOCAL DATA $0.05/MB
How can I stop my One Mobile Plan subscription monthly auto-renewal?
You can send a removal Text to 39123:

REMOVAL OF ONE MOBILE PLAN TEXT TO 39123
REMOVE ONEPLAN 1GB REMOVEONEPLAN1
REMOVE ONEPLAN 5GB REMOVEONEPLAN5
REMOVE ONEPLAN 10GB REMOVEONEPLAN10
REMOVE ONEPLAN 25GB REMOVEONEPLAN25
How can I switch from One Mobile Plan 1GB to One Mobile Plan 5GB?
You can send a removal Text of their current plan and subscribe to the Plan you want.

First remove:

REMOVAL OF ONE MOBILE PLAN TEXT TO 39123
REMOVE ONEPLAN 1GB REMOVEONEPLAN1
REMOVE ONEPLAN 5GB REMOVEONEPLAN5
REMOVE ONEPLAN 10GB REMOVEONEPLAN10
REMOVE ONEPLAN 25GB REMOVEONEPLAN25

Then Add:

SUBSCRIBE FOR ONE MOBILE PLAN TEXT TO 39123
SUBSCRIBE FOR ONEPLAN 1GB ADDONEPLAN1
SUBSCRIBE FOR ONEPLAN 5GB ADDONEPLAN5
SUBSCRIBE FOR ONEPLAN 10GB ADDONEPLAN10
SUBSCRIBE FOR ONEPLAN 25GB ADDONEPLAN25
How do I Top Up my account?
You can Top Up your prepaid balance through Progresif CARE, Progresif PAY, online through BIBD, Baiduri Bank or Top Up scratch cards by dialing *178*PIN no.# and press send.

Alternatively, you can also dial *177# to access our USSD menu and press ‘1’ to Top Up your account.

How do I Top Up for another account?
You can Top Up for another account using Progresif CARE,Progresif PAY, online through BIBD, Baiduri Bank and www.mybillpayment.com

You can also dial *178*PIN no.*mobile no.# and press send, or dial *177# to access our USSD menu and press ‘2’

How do I check my credit balance?
Dial *179# and press send, or you can dial *177# to access our USSD menu and press ’3’.

Alternatively, you can also view your credit balance through Progresif CARE.

How do I transfer my credit balance to another account?
Dial *176*phone number to transfer to*amount# and press send.

To transfer your credit balance to a third-party account, you may also dial *177# to access our USSD menu and press ‘4’

I need further assistance. Who can I speak to?
You may reach out to us on social media, call us at 177 or visit any Progresif store near you.