YO Prepaid
Care+ App
Pay
Call 177
MORE
One Family
Order Online
Pay Bill or Top Up
Prepaid Starter Pack
Postpaid One Mobile
Progresif CARE+
Progresif Fibre
Progresif Fibre Promotion
Progresif Media
Progresif PAY
English
What is 5G YO! Prepaid?
5G YO! Prepaid is our newest Prepaid mobile service that allows 5G connectivity. 5G YO! Prepaid allows you to build your own mobile plan by giving you a wide range of Data, Talk & Text and Combo Add-ons to choose from.
Note: Existing subscribers that have registered before 22 July 2023 can make a request to upgrade to 5G at any Progresif Store, calling 177 or text “YES 5G” to 38177. Please note that if you choose to opt in to 5G from a 4G plan, any existing data and credit will be forfeited.
How do I get a 5G YO! Prepaid Starter Pack?
You can purchase 5G YO! Prepaid Starter Pack from a Progresif Store, any Incomm branch or order it online at progresif.com for $10 and it comes with a FREE SIM and pre-loaded credit balance of $10.
How many SIM cards can I have under my account?
You can only have 10 Prepaid SIM cards under one account.
How do I activate my line?
Once you have inserted your SIM card into your phone, you can activate your line by making your first call to any number and your line will be activated with pre-loaded $10 credit. Once activated, your SIM and pre-loaded $10 credit will be valid for 30 days.
In order to keep your line active, all you need to do is Top Up your line before your 30-day validity ends.
What are the 5G YO! Prepaid PAYG rates?
Service |
YO! Prepaid Rates |
Local Voice |
$0.16/Min |
Local SMS |
$0.05/SMS |
Local Data |
$0.05/MB |
Is there a Prepaid USSD menu that I can use for easy access?
You can dial *177# and press send. The drop-menu will include:
- Top Up
- Third Party Recharge
- Balance Query
- Credit Transfer
- Purchase Add-On
How long is my Top Up valid for?
$5 Top Up is valid for 30 days. All other denominations for $6 above are valid for 90 days.
Note: Validity is not accumulative and starts from the day you Top Up.
Will I receive notifications when my credit is running low?
Yes, you will receive SMS notification once your credit balance is below $5, and also when your credit balance is $1.
How do I Top Up my account?
You can Top Up your line either with Progresif CARE+, Progresif PAY, Progresif Kiosk, online through BIBD, Baiduri Bank, SCB, TAIB, Pocket and Tfop Up with scratch cards by dialing *177*1# PIN no. and press send.
How do I Top Up for another account?
You can Top Up for another account using Progresif CARE+, Progresif PAY, Pocket App, online through banks such as BIBD, Baiduri Bank, SCB, TAIB and www.mybillpayment.com. You can also Dial *177*2# Mobile No. & PIN no. and press send.
How do I check my credit balance?
You can view your credit balance through Progresif CARE+, or dial *179# and press send, or you can dial *177# to access our USSD menu and press ‘3’.
How do I transfer my credit balance to another account?
You can transfer your credit balance using the Progresif CARE+ app. Alternatively, you dial *177# to access our USSD menu and press ‘4’.
How many types of Add-ons does 5G YO! Prepaid have?
YO! Prepaid has various Add-ons:
- Long Validity Data Add-ons
- Short Validity Data Add-ons
- Talk & Text Pack Add-ons
- Combo Pack
Note: Your data speed will depend whether you are using a 4G or 5G network.
What are the Add-on options and how do I purchase them?
You may refer below for Add-on options, and they can purchase from Progresif CARE+ App, USSD Menu or by sending SMS to 39123.
Data Add-ons (Long Validity) |
||||
Data |
Reserve Data |
Price |
SMS to 39123 |
Validity |
1.2GB | N/A | $4 | ADD1200MB30 | 30 days |
2GB | N/A | $7 | ADD2GB30 | |
4GB | 300MB | $9 | ADD4GB30 | |
7GB | 1.1GB | $17 | ADD7GB30 | |
9GB | 1.4GB | $21 | ADD9GB30 | |
13GB | 1.7GB | $30 | ADD13GB30 |
Data Add-ons (Short Validity) |
||||
Data |
Reserved Data |
Price |
Send to 39123 |
Validity |
1GB | N/A | $3 | ADD1GB3 | 3 days |
3GB | 300MB | $8 | ADD3GB3 | 3 days |
6GB | 800MB | $15 | ADD6GB7 | 7 days |
10GB | 1.1GB | $20 | ADD10GB7 | 7 days |
20GB | 3GB | $35 (U.P $40) | ADD5G20GB7 | 7 days |
Combo Pack Add-ons Auto-Renew |
||||||
Data |
Reserve Data |
Talk (mins) |
Text |
Price |
Send to 39123 |
Validity |
1.5GB | 800MB | 80 | 20 | $11 | ADDTALKCOMBO | 30 days |
1.2GB | N/A | 60 | 15 | $7 | ADDCOMBO | |
2GB | 300MB | 60 | 15 | $10 | ADDCOMBO2 | |
4GB | 800MB | 60 | 15 | $13 | ADDCOMBO4 | |
7GB | 1.1GB | 60 | 15 | $20 | ADDCOMBO7 | |
9GB | 1.4GB | 60 | 15 | $24 | ADDCOMBO9 | |
13GB | 1.7GB | 60 | 15 | $33 | ADDCOMBO13 | |
1GB | N/A | Unlimited | Unlimited | $10 | ADDCOMBO1 | |
5GB | N/A | Unlimited | Unlimited | $20 | ADDCOMBO5 | |
10GB | N/A | Unlimited | Unlimited | $30 | ADDCOMBO10 | |
25GB | N/A | Unlimited | Unlimited | $60 | ADDCOMBO25 |
Talk & Text Add-Ons |
|||||
Package |
Voice |
SMS |
Price |
Send to 39123 |
Validity |
Talk & Text 1 | 60 mins | 15 | $4.00 | ADDTT1 | 30 days |
Talk & Text 2 | 80 mins | 20 | $5.00 | ADDTT2 | |
Talk & Text 3 | 100 mins | 25 | $6.00 | ADDTT3 |
Note: Reserve Data will only be used after you have exhausted your data so you can still have online access.
Combo Pack can only be purchased one at the time.
Combo Pack renews monthly, and the renewal charge is deducted off the credit balance.
What will happen if I have used up my data from my Combo Pack?
Your services will be stopped until you purchase a new Data Add-on.
Does my Combo Pack renew if I do not have enough credit balance for the renewal?
No, you will be renewed once you Top Up your line before it suspends.
How can I unsubscribe to my Combo Pack or switch to different combo pack?
You can unsubscribe or switch plans using SMS or CARE+
SMS
Send an SMS to 39123 following the keywords below. Once you have unsubscribed, you can switch by adding a different Combo Pack
SMS text to 39123 | |
Combo Packs | SMS Keyword |
1.5GB | RemoveTALKCOMBO |
1.2GB | RemoveCOMBO |
2GB | RemoveCOMBO2 |
4GB | RemoveCOMBO4 |
7GB | RemoveCOMBO7 |
9GB | RemoveCOMBO9 |
13GB | RemoveCOMBO13 |
1GB | RemoveCOMBO1 |
5GB | RemoveCOMBO5 |
10GB | RemoveCOMBO10 |
25GB | RemoveCOMBO25 |
CARE+
You can switch plans any time by clicking ‘Switch Plan’ in your Plan Details page and selecting a different Combo Pack. Please note that once you switch to a new plan, your previous plan will be forfeited.
What is Reserve Data and what can I use it for?
Reserve Data are data rewards that you receive when you purchase selected Data Add-ons and Combo Packs on YO! Prepaid. They are valid for 3 days after the main validity of your Add-on/Combo Pack purchase. You can use your reserve data to connect online on local use, and it will be after the main data exhausted
Can I purchase multiple types of Add-ons?
Yes, you can purchase multiple types of Add-ons from Short, Long or Talk and text at the same time and provided you have enough credit balance. However, the validity starts upon successful purchase, and it is not accumulative.
Note: Combo Packs can only be purchased one at the time.
I have purchased multiple Data Add-ons. Which will be utilised first?
The data usage priority will be as follows;
- Short Validity Data Add-on
- Long Validity Data Add-on or Combo Pack (whichever comes first)
- Reserve Data
- Main balance
I have purchased Talk & Text Data Add-on and Combo Pack. Which will be utilized first?
The Talk & Text usage priority will be as follows;
- Talk & Text Add-on/Combo Pack (whichever comes first)
- Main balance
Will I receive notifications when I have used-up my Add-ons?
Yes, you will receive notifications when you have used up 80% and 100% of your Add-ons.
Will I receive notifications when my Add-on is expiring?
No, you will not receive any notification. But you may check your Add-on validity through the Progresif CARE+ App.
What is the lifecycle for Credit Refunds after my line becomes inactive?
Depending on when you Top Up your line after your line becomes inactive, you will get your credit refund based on the following cycle:
Top Up timeline |
Credit Refunded |
0 – 7 days | 100% |
8 – 14 days | 80% |
15 – 21 days | 50% |
More than 21 days | 0% |
I need further assistance. Who can I speak to?
You may reach out to us on social media, call us at 177, WhatsApp us at 822 0177 or visit any Progresif store near you.
Bahasa Melayu
Apakah 5G YO! Prepaid?
5G YO! Prepaid adalah pelan Prepaid terbaru kami yang memberikan sambungan 5G. YO! memberikan awda kebebasan untuk mencipta pelan mobile awda sendiri dengan pilihan dari pelbagai jenis Add-on bagi Data dan Talk & Teks dan Pek Kombo.
Nota: Pelanggan sedia ada yang telah daftar sebelum 22 Julai 2023 boleh memohon untuk naik taraf kepada rangkaian5G di mana-mana cawangan Progresif, hubungi 177 atau SMS “YES 5G” dan hantar ke 38177. Sila ambil perhatian jika awda memilih untuk menaik taraf ke 5G, sebarang baki kredit/data yang ada pada pelan 4G awda akan dihapuskan.
Bagaimanakah cara untuk mendapatkan Pek Permulaan 5G YO! Prepaid?
Awda boleh membeli 5G YO! Prepaid Starter Pack dari cawangan Progresif, mana-mana cawangan Incomm atau membelinya secara online di progresif.com untuk $10 dan dilengkapi dengan SIM PERCUMA dan kredit sebanyak $10.
Berapakah kad SIM yang boleh saya miliki dibawah akaun saya?
Awda hanya boleh mempunyai 10 kad SIM Prepaid dalam satu akaun.
Bagaimanakah cara untuk mengaktifkan talian saya?
Awda hanya perlu memasukkan SIM ke telefon bimbit awda dan membuat panggilan pertama kemana-mana nombor dan dengan serta merta, talian awda akan di aktifkan bersama dengan kredit sebanyak $10. Setelah SIM awda telah diaktifkan, ia akan sah selama 30 hari.
Bagi memastikan talian awda aktif, awda hanya perlu Top up talian awda sebelum baki kredit awda mansuh.
Apakah kadar harga bagi 5G YO! Prepaid?
Perkhidmatan |
Kadar 5G Yo! Prepaid |
Local Voice |
$0.16/Min |
Local SMS |
$0.05/SMS |
Local Data |
$0.05/MB |
Adakah terdapat Prepaid menu USSD yang boleh saya gunakan untuk akses yang mudah?
Awda boleh dail *177# dan tekan hantar. Menu termasuk:
- Tambah Nilai
- Tambah Nilai Pihak Ketiga
- Pertanyaan Baki
- Pemindahan Kredit
- Pembelian Add-On
Berapa lamakah tempoh sah bagi Top Up saya?
Top Up yang bernilai $5 akan sah selama 30 hari. Nilai Top Up di atas $6 akan sah selama 90 hari.
Nota: Tempoh sah tidak akan dikumpulkan dan akan bermula dari masa awda menambah nilai.
Adakah saya akan menerima pemberitahuan apabila baki kredit saya rendah?
Ya, awda akan menerima pemberitahuan SMS sebaik sahaja baki kredit awda di bawah $5 dan juga apabila baki kredit awda $1.
Bagaimanakah cara untuk menambah nilai akaun saya?
Awda boleh menambah nilai kepada talian awda dengan menggunakan Progresif CARE+, Progresif PAY, Progresif Kiosk, atau secara online melalui BIBD, Baiduri Bank, SCB, TAIB, Pocket dan juga menggunakan Top Up Kad dengan mendail *177*1# Nombor PIN dan tekan hantar.
Bagaimanakah cara untuk saya menambah nilai untuk akaun lain?
Awda boleh Top Up untuk akaun lain dengan menggunakan aplikasi Progresif CARE+, Progresif PAY, Pocket, secara online melalui BIBD, Baiduri Bank, SCB, TAIB dan www.mybillpayment.com. Awda juga boleh dail *178*PIN no.*mobile no.# and tekan hantar, atau dail *177# untuk mengakses menu USSD dan tekan ‘2’.
Bagaimanakah cara untuk menyemak baki kredit?
Awda boleh menyemak baki kredit awda melalui Progresif CARE+ atau mendail *179# dan tekan Hantar, atau dail *177# untuk mendapatkan akses ke menu USSD kami dan tekan ‘3’.
Bagaimanakah cara untuk menghantarkan kredit ke akaun lain?
Awda boleh menghantar kredit melalui aplikasi Progresif CARE+. Awda juga boleh mendail *176*No. telefon yang awda ingin hantar kredit*nilai # dan tekan Hantar atau dail *177# untuk mendapatkan akses ke menu USSD kami dan tekan ‘4’
Apakah jenis-jenis Add-on yang tedapat pada 5G YO! Prepaid?
YO! Prepaid mempunyai pelbagai Add-on:
- Long Validity Data Add-ons
- Short Validity Data Add-ons
- Talk & Text Pack Add-ons
- Combo Pack
Nota: Kelajuan data awda akan tertakluk kepada rangkaian yang awda gunakan, sama ada 4G ataupun 5G.
Apakah pilihan-pilihan Add-on dan bagaimanakah saya boleh membelinya?
Awda boleh menyemak dibawah untuk pilihan-pilihan Add-on dan ia boleh dibeli melalui aplikasi Progresif CARE+, USSD Menu atau dengan menghantar SMS ke 39123.
Data Add-ons (Long Validity) |
||||
Data |
Reserve Data |
Harga |
SMS ke 39123 |
Tempoh Sah |
1.2GB | N/A | $4 | ADD1200MB30 | 30 hari |
2GB | N/A | $7 | ADD2GB30 | |
4GB | 300MB | $9 | ADD4GB30 | |
7GB | 1.1GB | $17 | ADD7GB30 | |
9GB | 1.4GB | $21 | ADD9GB30 | |
13GB | 1.7GB | $30 | ADD13GB30 |
Data Add-ons (Short Validity) |
||||
Data |
Reserved Data |
Harga |
Hantar ke 39123 |
Tempph Sah |
1GB | N/A | $3 | ADD1GB3 | 3 hari |
3GB | 300MB | $8 | ADD3GB3 | 3 hari |
6GB | 800MB | $15 | ADD6GB7 | 7 hari |
10GB | 1.1GB | $20 | ADD10GB7 | 7 hari |
20GB | 3GB | $35 (U.P $40) | ADD5G20GB7 | 7 hari |
Combo Pack Add-ons Auto Renew |
||||||
Data |
Reserve Data |
Panggilan (mins) |
Text |
Harga |
Hantar ke 39123 |
Tempoh Sah |
1.5GB | 800MB | 80 | 20 | $11 | ADDTALKCOMBO | 30 hari |
1.2GB | N/A | 60 | 15 | $7 | ADDCOMBO | |
2GB | 300MB | 60 | 15 | $10 | ADDCOMBO2 | |
4GB | 800MB | 60 | 15 | $13 | ADDCOMBO4 | |
7GB | 1.1GB | 60 | 15 | $20 | ADDCOMBO7 | |
9GB | 1.4GB | 60 | 15 | $24 | ADDCOMBO9 | |
13GB | 1.7GB | 60 | 15 | $33 | ADDCOMBO13 | |
1GB | N/A | Unlimited | Unlimited | $10 | ADDCOMBO1 | |
5GB | N/A | Unlimited | Unlimited | $20 | ADDCOMBO5 | |
10GB | N/A | Unlimited | Unlimited | $30 | ADDCOMBO10 | |
25GB | N/A | Unlimited | Unlimited | $60 | ADDCOMBO25 |
Talk & Text Add-Ons |
|||||
Package |
Panggilan |
SMS |
Harga |
Hantar ke 39123 |
Tempoh Sah |
Talk & Text 1 | 60 mins | 15 | $4.00 | ADDTT1 | 30 hari |
Talk & Text 2 | 80 mins | 20 | $5.00 | ADDTT2 | |
Talk & Text 3 | 100 mins | 25 | $6.00 | ADDTT3 |
Nota: Reserve Data hanya akan digunakan setelah habis menggunakan data awda dan awda masih akan mendapatkan akses online.
Awda hanya boleh membeli satu Combo Pack pada satu masa.
Combo Pack akan diperbaharui setiap bulan dan caj akan ditolak dari baki kredit awda.
Apakah yang akan berlaku jika saya telah habis menggunakan data dari Combo Pack saya?
Perkhidmatan awda akan dihentikan sehingga awda membeli Data Add-on yang baru.
Adakah Combo Pack saya akan diperbaharui jika saya tidak mempunyai baki kredit yang mencukupi untuk pembaharuan?
Tidak, Combo Pack anda akan diperbaharui sekiranya awda melanggan semula sebelum talian awda digantung.
Bagaimana saya boleh menghentikan langganan Combo Pack saya atau menukar ke Combo Pack yang lain?
Awda boleh hentikan langganan atau tukar pelan menggunakan SMS atau CARE+
SMS
Hantar SMS ke 39123 dengan menaip SMS yang dibawah. Setelah awda hentikan langganan awda, awda boleh tukar ke Combo Pack yang lain.
SMS text ke 39123 |
|
Combo Packs |
SMS Keyword |
1.5GB | RemoveTALKCOMBO |
1.2GB | RemoveCOMBO |
2GB | RemoveCOMBO2 |
4GB | RemoveCOMBO4 |
7GB | RemoveCOMBO7 |
9GB | RemoveCOMBO9 |
13GB | RemoveCOMBO13 |
1GB | RemoveCOMBO1 |
5GB | RemoveCOMBO5 |
10GB | RemoveCOMBO10 |
25GB | RemoveCOMBO25 |
CARE+
Awda boleh menukar pelan dengan menekan ‘Switch Plan’ dalam Plan Details dan memilih Combo Pack yang lain. Sila ambil maklum setelah awda menukar ke pelan baru, pelan awda yang terawal akan dihapuskan.
Apakah Reserve Data and bagaimana cara untuk menggunakannya?
Reserve Data adalah ganjaran data yang awda terima apabila awda membeli Tambahan Data yang terpilih dan Combo Pack di YO! Prepaid. Data ini sah selama 3 hari selepas tempoh sah utama pembelian Add-on/Combo Pack awda. Awda boleh menggunakan data Reserve Data untuk menyambung online untuk penggunaan tempatan, dan ia akan digunakan selepas data utama habis.
Bolehkah saya membeli pelbagai jenis Add-ons?
Ya, awda boleh membeli pelbagai jenis Add-on dari Pilihan Tempoh Pendek, Tempoh Panjang atau Panggilan dan SMS pada satu masa, asalkan awda mempunyai baki kredit yang mencukupi. Walau bagaimanapun, tempoh sah bermula selepas pembelian yang berjaya, dan ia tidak boleh dikumpulkan.
Nota: Awda hanya boleh membeli satu Combo Pack pada satu masa.
Saya telah membeli beberapa Data Add-on. Yang manakah akan digunakan terlebih dahulu?
Keutamaan penggunaan data adalah seperti berikut;
- Data Add-on Tempoh Sah Pendek
- Data Add-on Tempoh Sah Panjang atau Combo Pek (mana-mana dahulu)
- Reserve Data
- Baki utama
Saya telah membeli beberapa Talk & Text Add-on. Yang manakah akan digunakan terlebih dahulu?
Keutamaan penggunaan Talk & Text adalah seperti berikut;
- Talk & Text Add-on/Combo Pack (mana yang terdahulu)
- Baki utama
Adakah saya akan menerima notifikasi apabila saya telah menggunakan Add-on saya?
Ya, awda akan menerima notifikasi apabila awda telah menggunakan 80% dan 100% dari Add-on awda.
Adakah saya akan menerima SMS apabila Add-on saya akan mansuh?
Tidak, awda tidak akan menerima sebarang SMS. Tetapi awda boleh memeriksa tempoh sah Tambahan anda melalui aplikasi Progresif CARE+.
Apakah kitaran hidup bagi bayaran balik kredit setelah talian saya tidak lagi aktif?
Ia adalah tergantung pada masa awda menambah nilai ke talian awda setelah talian awda tidak lagi aktif. Awda akan mendapatkan bayaran balik kredit awda mengikut kitaran berikut:
Jangka masa menambah nilai |
Bayaran balik kredit |
0 – 7 days | 100% |
8 – 14 days | 80% |
15 – 21 days | 50% |
More than 21 days | 0% |
Siapakah yang patut saya hubungi untuk bantuan lanjut?
Awda boleh menghubungi kami melalui media sosial, membuat panggilan ke 177, WhatsApp kami di 822 0177 atau kunjungi mana-mana cawangan Progresif yang berdekatan.