Progresif Fair Usage Policy

Fair Usage Policy

This Fair Usage Policy (“Policy”) is in addition to the Terms and Conditions for Progresif Mobile and Fixed Broadband services (the “Services”) and applies to Progresif Mobile and Fixed Broadband subscribers. This Policy relates to the subscriber’s (hereafter referred to as “Customer”, “Subscriber” or “You”) use of applicable Progresif plans (if any, or that may be introduced by Progresif from time to time) that have network usage.

Progresif Services are designed as a shared service, and customers’ activities will impact on others using and sharing the same network. To ensure fairness and a good user experience for all Subscribers, Progresif has introduced and implemented a Fair Usage Policy.

1. Definition of Excessive Usage
For Local Calls and Local SMS:

To ensure that the activities of some users do not impair the ability of Customers to have access to reliable services, the free local calls and local SMS is conditional on fair usage by Subscribers.

Local calls are provided solely for live dialogue between, and initiated by, individuals for personal use and may not be used for any other purposes including but not limited to: monitoring services, transmission of broadcasts, transmission of recorded material, telemarketing, autodialed calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between individuals.

SMS may not be used to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail”, unsolicited commercial or bulk messages, mass SMS broadcasts, sending of messages via automated means, or for activities that will adversely affect the ability of users or systems to use Progresif Mobile services, or for any other reason that in our sole discretion violates our policy of providing service for individual use.

For Local Data:

Local data may not be used to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail”, unsolicited commercial or bulk messages; or for activities that will adversely affect the ability of users or systems to use Progresif Mobile’s services, or for any other reason that in our sole discretion violates our policy of providing service for individual use.

Software and applications which are used by Subscribers to send and/or receive, for uploading and/or downloading of files can contain very large amounts of data (e.g. Peer-to-Peer traffic or other similar file sharing applications). These software and applications demand a significantly huge amount of bandwidth which will negatively impact the speed and also cause network congestion. As a result thereof, a vast majority of Subscribers will be affected from degradation of the quality of Service and as such, is deemed as excessive usage.

Excessive usage can also be caused by spamming, virus activities, spyware and/or other malware which may reside in the background of devices’ operations.

2. Progresif’s rights and responsibilities

Progresif will monitor Subscribers’ usage every billing month. If a Subscriber carries out activities that may lead to such excessive usage, we ask Subscribers to do so considerately and take all precautions and rightful actions to ensure your activities are lawful, controlled and minimised so as to not be in breach of this Policy.

Progresif reserves the rights to take the necessary action and manage Subcribers’ use so that it is fair for others within the community and to protect the network performance. This also applies to our Corporate plans.

If you, or anyone else using the Services via your account, breach this Policy, we reserve the right in our sole discretion and without compensation to:

• notify you to stop or moderate the excessive use(s);
• reduce the data speed or volume of your services, with or without notice; or
• terminate or suspend your services, with or without notice as we consider necessary and appropriate.
  
  

Progresif will determine on a case-by-case basis what action will be taken in response to a violation of this Policy. Progresif reserves the right to investigate suspected or alleged violations of this Policy.

3. Subscribers’ Responsibilities

Subscribers are responsible for ensuring that:

• they adhere to the terms of use of the Services as stated in the respective Service Terms and Conditions.
• Security information for their devices, systems, networks, software, applications and other services remain confidential, so that the network cannot be used by any unauthorised person.
• Their devices are free from any viruses and that it is protected with anti-virus software.
• They do not disclose any security information to any third party, or use the same for any purpose connected with the improper use of the network including accessing or attempting to access other parts of the service for which Subscribers do not have access rights.
• All reasonable steps necessary are taken to prevent an untrusted third-party obtaining access to the network. Please note that if Subscribers share access with others (for example, neighbours or friends), any downloads they make will be counted as your use and count towards any monthly download allowance or usage.

Subscribers must take necessary measures to manage their own usage on the Progresif CARE+ app or call our Customer Care Centre at 177.

Subscribers are also responsible for all the use of the Services through the Subscriber’s account and for any breach of this Policy whether excessive use occurs or is attempted, whether the Subscriber knew or should have known about it, whether or not the Subscriber carried out or attempted the excessive use alone, contributed to or acted with others or allowed any excessive use to occur by omission. Progresif shall not be responsible for the activities of each Subscriber in relation to the Services, including activities when using the network.

Subscribers are advised to notify Progresif if Subscribers become aware of any violation or suspected violation of this Policy.

5. Fair Usage Management for Fixed Broadband Services

Subscribers whose services are suspended because of breach of this Policy must come to call Progresif Customer Care at 177, WhatsApp 8220177 or visit a Progresif store to re-activate their services.

6. Fair Usage Management for Mobile Services (effective date by 18 Dec 2024)

Any such usage exceeding the below allowance for free local calls and local SMS will be deemed to be excessive usage.

If Subscribers use more minutes or SMS than the allowance stated above, a notification will be sent upon reaching 100% threshold and the call and SMS services will be temporarily suspended unless the customer purchases a “Talk & Text” add-on or removes the Combo Pack wherein the applicable rates will be PAYG rates. The allowances for free local calls and local SMS will be refreshed once their mobile plan is renewed.

7. Variations and Amendments

Progresif reserves the right to vary the terms and conditions of this Policy from time to time with reasonable notice to the customer and the customer shall be bound by such variation and changes.

8. Prevailing Terms

This Policy is supplemental and shall be read together as an integral part of the terms and conditions governing the Services. If there is any inconsistency between this Policy and the terms and conditions of the Services, the terms and conditions governing the Services as posted on the official Progresif website will prevail.

Last updated: 8 August 2024