Legal Policies

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LEGAL TERMS & CONDITIONS FOR:

Prepaid Terms and Conditions

This mobile prepaid service and accompanying value added services is provided to the Subscriber named in the application form printed overleaf (“Subscriber”) by PROGRESIF Cellular Sdn Bhd (“PROGRESIF”) subject to these terms and conditions (“T&C”). Your use of the Service, upon activation, constitutes unconditional acceptance to be bound by these T&C including any of its amendments, revisions or alterations made from time to time.

  1. Definitions

1.1. “Agreement” means these T&C for the mobile prepaid service, the application form, the terms of services of the chosen bundling set plan and any other documents, which are to be construed to be part of this Agreement. This Agreement forms a contractual obligation and shall be legally binding on the parties.

1.2. “Subscriber” means any individual/company named in the application form overleaf whose application for Service or any part thereof has been approved by PROGRESIF.

1.3. “Service” means the mobile communication services provided by PROGRESIF including but not limited to voice and video calls, text messaging, picture messaging, voice mail and video mail, internet and data accessor any other value added services added from time to time.

1.4. “Unreasonable use” means the service/ promotion is reasonably considered by PROGRESIF to be fraudulent use, is contrary to the way service/ promotion is intended to be used (“intended use”), or to adversely affect the PROGRESIF network or other PROGRESIF customers’ use of or access.

  1. Duration of Agreement

This Agreement shall have full force upon activation of the Service to the Subscriber unless terminated by PROGRESIF or Subscriber in accordance with the provisions of clause 5. In the event of suspension or termination of this Agreement, the Subscriber shall be held liable for any accrued or outstanding frees and or/ charges remaining unpaid.

  1. Responsibility of the Subscriber
    1. The Subscriber shall;
      1. Pay all charges and fees for the Service provided by PROGRESIF, regardless of whether such charges were authorised by the Subscriber, or the Subscriber failing to receive such notification, or the Subscriber’s neglect to enquire as to the nature of the Service subscribed.
      2. Continue to be liable for any applicable charges and fees during the period of interruption, suspension or loss of Service that may occur from time to time;
      3. Ensure that the SIM card shall only be used on a device or equipment compatible with the Service provided and PROGRESIF’s mobile network, and that the SIM card is not modified, altered or tampered with;
      4. Be solely and fully responsible for any information received, stored, transmitted or broadcasted over the Service.
      5. Comply with all notices, directions or instructions provided by PROGRESIF or the relevant authority in relation to the use of the Service.
      6. Use or view the Service as offered by PROGRESIF permitted by the terms of this Agreement and only for the Subscriber’s lawful communications and private usage. The Subscriber shall not exploit the Service commercially by reselling the Service or charge others to use or view the Service.
      7. Not use the Service to harass, inflict embarrassment, cause distress, irritate, annoy or create nuisance to any person or organization.
      8. Provide true, accurate, updated and complete information to PROGRESIF and inform PROGRESIF immediately of any changes in any particulars or information given to PROGRESIF in the application form for the services including, but not limited to, any changes in address and/or contact particulars.
      9. Report immediately to PROGRESIF upon the discovery of any fraud, theft, loss, unauthorised usage or any unlawful activities with regards to the use of the Service. Until PROGRESIF has been informed about any loss or theft, Subscriber will continue to be responsible for the charges incurred whether or not it is to their knowledge or consent.
      10. Cease to use and view the Service as requested by PROGRESIF or as directed by the relevant authorities
      11. Warrants to PROGRESIF that Subscriber is not in default of any obligations under any laws and is not the subject of any existing or pending bankruptcy or insolvency proceedings under the laws of Brunei Darussalam.

 

    1. The Subscriber, as contrary to the intended use, shall NOT;

 

      1. Use the service/ promotion with a device that re-routes or switches calls to or from the PROGRESIF network to another carrier’s network, such as the use of SIM boxing
      2. Use the service/promotion in connection with any device that switches or reroutes calls which could keep a line open for hours, or wholesaling the service;
      3. Use the service/promotion for the purpose of transiting, refilling or aggregating domestic or international traffic (or to wholesale supply of any service in any manner) on the PROGRESIF network;
      4. Use the service/promotion for broadcasting to any party;
      5. Use the service/promotion to make international calls without paying long distance charges by dialing certain access numbers, or using the service for the purposes of arbitrage;
      6. Use the service/promotion with a device that automatically dials numbers that are either generated randomly or from a list
      7. Use the service/promotion to receive or make calls on the PROGRESIF network for the purpose of resale, resupply or commercial exploitation;
      8. Use the service/promotion for telemarketing

 

  1. Fees, Charges, Top up credits and Payment Terms

4.1 The Subscriber shall pay registration fees and other applicable fees, charges and stamp duties on the terms as may be determined by PROGRESIF, which may be varied or revised from time to time.

4.2 Top up credits can only be used during the active period stated in the user guide starting from the date of Subscriber’s last top up from top up cards or eTopUp. Top up credits and/or any balance in Subscriber’s prepaid mobile account is not redeemable for cash nor are they refundable in the event of non-usage or account being disabled.

4.3 If Subscriber fails to top up the prepaid mobile account before the expiry of the grace period, Subscriber’s account shall be terminated and the mobile number used may be withdrawn with immediate effect or after a certain period without any prior written notice or warning from PROGRESIF.

  1. Suspension and Termination

5.1 Subscriber may at any time terminate this Agreement by filling in any necessary form and documentations required by PROGRESIF. Otherwise, Subscriber shall be deemed to terminate this Agreement upon expiry or failure to top up Subscriber’s prepaid mobile account.

5.2 PROGRESIF shall have the right, in its sole direction and without liability to Subscriber, at any time and without notice and compensation, to suspend or terminate the Service and this Agreement under the following conditions:

If any technical failure occurs in the Service;

While the Service is being upgraded, modified or maintained;

iii. If Subscriber breach any of these T&C;

If Subscriber does anything which may in the opinion of PROGRESIF lead to the damage or losses to the Service; or

If it is in PROGRESIF’s opinion that the Service is or may be used fraudulently or for unlawful purpose. Fraudulent use includes but not limited to resupplying the service or giving access without PROGRESIF consent to a third party.

5.3 Upon termination by either the Subscriber or PROGRESIF, the Subscriber shall be liable for all fees and charges incurred for the use of the Service up until the actual date of termination.

5.4 In the event of suspension, Subscriber shall continue to be liable for the accrued and outstanding charges and fees.

5.5 PROGRESIF in its sole discretion may re-connect the Service which had been previously suspended. Such reconnection may be subject to payment of other charges.

 

  1. Reservations of Rights by PROGRESIF

6.1 PROGRESIF is entitled to amend, revise, discontinue, alter the Service, the terms and conditions of this Agreement or any payment terms, and may suspend, terminate, discontinue or substitute the Service, at any time in its sole discretion.

6.2 PROGRESIF reserves the right, at any time and without notice to Subscriber to: (1) add, delete or make changes to the Service; (2) add or substitute alternative service; (3) terminate or discontinue any services provided. Continued usage of the Service pursuant to any of the above mentioned revisions and alterations shall be deemed to be acceptance by the Subscriber.

6.3 PROGRESIF reserves the right, at any time and with appropriate notice to Subscriber, to amend and vary the prescribed rates, fees, charges as approved by AiTi. Such amendments and variations may be informed to Subscriber by way of advertisement or publication in local newspapers, leaflets, website or other form of communication for which the Subscriber shall then be responsible for payment on any such amendments and variations.

6.4 PROGRESIF reserves the right to charge for international calls and international roaming rates. Subscribers who are roaming are advised to take caution of the applicable roaming charges.

6.5 PROGRESIF reserves the right to impose and implement a fair usage policy on its data/internet services as communicated via its website or leaflets.

6.6 PROGRESIF shall be under no liability whatsoever to Subscriber in the event any of the rights reserved herein are exercised by PROGRESIF. PROGRESIF shall also reserve the right to amend the terms and conditions of this Agreement with or without prior notice to Subscriber.

  1. Subscribers Obligation in relation to Contents.

7.1 The Subscriber shall not use any contents received as part of the Services and is provided for the Subscriber’s own personal use for the purpose of copying, reproducing, distributing or creating derivative works without prior written authorisation from the relevant copyright owners. Any use of contents shall be subject to the respective copyright owners’ own terms of use and policies.

  1. Subscriber’s Representations and Warranties.

8.1 The Subscriber represents and warrants to PROGRESIF that the information provided by the Subscriber in the registration form is true and accurate. The subscriber shall immediately notify PROGRESIF of any changes in the information as required in this Agreement.

8.2 By signing on the registration form, the Subscriber expressly consents to the use and disclosure of any information belonging to the Subscriber to whom such disclosure is deemed necessary for the facilitation of the Service, business, financial, marketing or legal operations and activities of PROGRESIF, or in compliance with any statutory or legal obligations imposed upon PROGRESIF by any relevant agency or authorities.

8.3 The Subscriber acknowledges and agrees that the provision of services and/or the use of PROGRESIF services are subject to inherent risks and uncertainties. PROGRESIF makes no representations or warranties that the Service shall be free of errors, service interruption, and interception, free from malfunction, unauthorized intrusions e.g spamming or access by any known or unknown third parties.

  1. Disclaimer

9.1 PROGRESIF shall provide the Service on an “As Is” and “As Available” basis. PROGRESIF and/or its shareholders, directors, officers and permitted assignees shall NOT be held liable or responsible for any unavailability, inaccessibility and interrupted use of the Service and security of the data or information transmitted to and from the Subscriber via the Service. PROGRESIF shall NOT be held responsible or liable for interruptions to the Service including but not limited to: failure or downtime in: power, base stations, satellite or satellite transmissions, service equipment, signal processing, uplink equipment and such other interruptions of a technical nature.

9.2 PROGRESIF makes no representation or warranties, express or implied with respect to the use/access, inability to use/access any of the services provided.

  1. Limitation of Liability

10.1 PROGRESIF shall NOT be made liable for any loss or damage in contract or in tort (whether direct, indirect, incidental or consequential) suffered by Subscriber, or for loss of business, revenue, or profits of Subscriber, or any damages, death or injuries sustained by Subscriber or damage to Subscriber’s property resulting from the use or inability to use the Service, any malfunctioning of the Service or any act, omission, error or default by PROGRESIF in respect of the Service.

10.2  PROGRESIF shall NOT be liable to the Subscriber for any claims or for any additional costs incurred by the Subscriber in obtaining substitute services, nor shall PROGRESIF be held liable for any legal claims for libel, slander, infringement of any intellectual property rights as a result of Subscriber’s use of the Service.

10.3  Without prejudice to the foregoing, the liability of PROGRESIF to the Subscriber in contract and in tort shall not exceed the sum of $300.00 at any given time.

10.4  Without prejudice to the above, PROGRESIF shall not be held liable:

for any recharging error cause by Subscriber or any third party.

to any reimbursement of wrongly purchased top up cards

Force Majeure

PROGRESIF shall NOT be liable for any interruption or discontinuation of service due to acts of God, emergencies, military operations, civil disorder, industrial disputes of any kind, fire, flood, lightning, rain, weather, outages, explosion, acts or regulation by the governmental agencies (including the withdrawal of consents, permits or licenses) or omission, failure, termination or cessation by third parties and relevant authorities beyond the control of PROGRESIF.

Assignment

PROGRESIF shall be permitted to transfer any of its rights, ownerships or obligations under this Agreement. Subscriber shall not be entitled to assign any of its rights or obligations under this Agreement.

Notices

All correspondences, requests and notices by PROGRESIF to the Subscriber shall be sent via post or other means communicated at that relevant time to the last known address provided by Subscriber to PROGRESIF and shall be deemed to be duly served at the time of delivery. PROGRESIF in its discretion may also put up notices via any other form of communication channels such as email, SMS, newspapers, social media pages, websites etc.

SIM card

The SIM card shall remain the property of PROGRESIF at all times and any lost or found SIM cards should be reported and returned to the respective PROGRESIF care centres across Brunei Darussalam.

Promotional Package

Any offers and service plans are accurate at the time of printing and may be subject to changes without prior notice. Phone or modem offers may come with or without its separate terms and conditions. Payment is non-refundable in the event of cancellation.

Waiver

Failure to enforce any powers, rights or remedies under this Agreement by PROGRESIF shall not operate as a waiver of them nor shall any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.

Governing Law

This Agreement is governed by and construed in accordance with the laws of Brunei Darussalam.

Postpaid Registration Form T&C

This mobile postpaid service and accompanying value added services is provided to the Subscriber named in the application form printed overleaf (“Subscriber”) by PROGRESIF Cellular Sdn Bhd (“PROGRESIF”) subject to these terms and conditions (“T&C”). Your use of the Service, upon activation, constitutes unconditional acceptance to be bound by these T&C including any of its amendments, revisions or alterations made from time to time.

  1. Definitions

1.1. “Agreement” means these T&C for the mobile Postpaid service, the application form, the terms of services of the chosen bundling set plan and any other documents, which are to be construed to be part of this Agreement. This Agreement forms a contractual obligation and shall be legally binding on the parties.

1.2. “Subscriber” means any individual/company named in the application form overleaf whose application for Service or any part thereof has been approved by PROGRESIF.

1.3. “Service” means the mobile communication services provided by PROGRESIF including but not limited to voice and video calls, text messaging, picture messaging, voice mail and video mail, internet and data accessor any other value added services added from time to time.

1.4. “Unreasonable use” means the service/ promotion is reasonably considered by PROGRESIF to be fraudulent use, is contrary to the way service/ promotion is intended to be used (“intended use”), or to adversely affect the PROGRESIF network or other PROGRESIF customers’ use of or access.

 

  1. Duration of Agreement

This Agreement shall have full force upon activation of the Service to the Subscriber unless terminated by PROGRESIF or Subscriber in accordance with the provisions of clause 5. In the event of suspension or termination of this Agreement, the Subscriber shall be held liable for any accrued or outstanding frees and or/ charges remaining unpaid.

  1. Responsibility of the Subscriber
    1. The Subscriber shall;
      1. Pay all charges and fees for the Service provided by PROGRESIF, regardless of whether such charges were authorised by the Subscriber, or the Subscriber failing to receive such notification, or the Subscriber’s neglect to enquire as to the nature of the Service subscribed.
      2. Continue to be liable for any applicable charges and fees during the period of interruption, suspension or loss of Service that may occur from time to time;
      3. Ensure that the SIM card shall only be used on a device or equipment compatible with the Service provided and PROGRESIF’s mobile network, and that the SIM card is not modified, altered or tampered with;
      4. Be solely and fully responsible for any information received, stored, transmitted or broadcasted over the Service.
      5. Comply with all notices, directions or instructions provided by PROGRESIF or the relevant authority in relation to the use of the Service.
      6. Use or view the Service as offered by PROGRESIF permitted by the terms of this Agreement and only for the Subscriber’s lawful communications and private usage. The Subscriber shall not exploit the Service commercially by reselling the Service or charge others to use or view the Service.
      7. Not use the Service to harass, inflict embarrassment, cause distress, irritate, annoy or create nuisance to any person or organization.
      8. Provide true, accurate, updated and complete information to PROGRESIF and inform PROGRESIF immediately of any changes in any particulars or information given to PROGRESIF in the application form for the services including, but not limited to, any changes in address and/or contact particulars.
      9. Report immediately to PROGRESIF upon the discovery of any fraud, theft, loss, unauthorised usage or any unlawful activities with regards to the use of the Service. Until PROGRESIF has been informed about any loss or theft, Subscriber will continue to be responsible for the charges incurred whether or not it is to their knowledge or consent.
      10. Cease to use and view the Service as requested by PROGRESIF or as directed by the relevant authorities
      11. Warrants to PROGRESIF that Subscriber is not in default of any obligations under any laws and is not the subject of any existing or pending bankruptcy or insolvency proceedings under the laws of Brunei Darussalam.
    1. The Subscriber, as contrary to the intended use, shall NOT;
      1. Use the service/ promotion with a device that re-routes or switches calls to or from the PROGRESIF network to another carrier’s network, such as the use of SIM boxing
      2. Use the service/promotion in connection with any device that switches or reroutes calls which could keep a line open for hours, or wholesaling the service;
      3. Use the service/promotion for the purpose of transiting, refilling or aggregating domestic or international traffic (or to wholesale supply of any service in any manner) on the PROGRESIF network;
      4. Use the service/promotion for broadcasting to any party;
      5. Use the service/promotion to make international calls without paying long distance charges by dialing certain access numbers, or using the service for the purposes of arbitrage;
      6. Use the service/promotion with a device that automatically dials numbers that are either generated randomly or from a list
      7. Use the service/promotion to receive or make calls on the PROGRESIF network for the purpose of resale, resupply or commercial exploitation;
      8. Use the service/promotion for telemarketing
  • Fees and Charges, Deposit, Payment Terms
    1. The Subscriber shall pay registration fees, other applicable fees and charges and stamp duties on the terms as may be determined by PROGRESIF, which may be varied or revised from time to time.
    2. The Subscriber shall, upon registration, may be required to pay a deposit which will be held by Progresif prior to entering into the Agreement. PROGRESIF may, in its discretion, determine and vary the sum of the deposit and reserves the right to utilise or deduct the sum of the deposit for any outstanding amount due from the Subscriber to PROGRESIF.
    3. The Subscriber shall promptly pay monthly the outstanding fees and charges on the official bill statement, at or within such time as stated therein. In the event of late payment, the Subscriber shall be charged BND $5.00 per month or at such other rate or rates as may be determined by PROGRESIF. Such charge/rate shall be applied for fees and charges remaining unpaid on a monthly basis commencing on the due date and up to, and including the date of payment.
    4. The Subscriber shall forward all disputes relating to the fees and charges reflected in the official bill statement in writing within fourteen (14) days from the date of the said bill. The Subscriber shall otherwise be deemed to construe the fees and charges in the official bill statement as correct and final, and shall agree to promptly settle all such fees and such other charges as reflected therein. No further enquiry will be entertained.
    5. The Subscriber, or where relevant the guarantor or company, shall bear all legal costs and expenses incurred by PROGRESIF for any legal action or proceedings for any breach or recovery of monies, fees, charges, costs and expenses due by the Subscriber to PROGRESIF. The Subscriber also agrees to indemnify PROGRESIF against all costs and expenses, charges or legal fees incurred and sustained by PROGRESIF in enforcing this Agreement (including other/any legal costs on a full indemnity basis).
  1. Suspension and Termination

5.1 Subscriber may at any time terminate this Agreement by filling in any necessary form and documentations required by PROGRESIF. Otherwise, Subscriber shall be deemed to terminate this Agreement upon expiry or failure to top up Subscriber’s prepaid mobile account.

5.2 PROGRESIF shall have the right, in its sole direction and without liability to Subscriber, at any time and without notice and compensation, to suspend or terminate the Service and this Agreement under the following conditions:

If any technical failure occurs in the Service;

While the Service is being upgraded, modified or maintained;

iii. If Subscriber breach any of these T&C;

If Subscriber does anything which may in the opinion of PROGRESIF lead to the damage or losses to the Service; or

If it is in PROGRESIF’s opinion that the Service is or may be used fraudulently or for unlawful purpose. Fraudulent use includes but not limited to resupplying the service or giving access without PROGRESIF consent to a third party.

5.3 Upon termination by either the Subscriber or PROGRESIF, the Subscriber shall be liable for all fees and charges incurred for the use of the Service up until the actual date of termination.

5.4 In the event of suspension, Subscriber shall continue to be liable for the accrued and outstanding charges and fees.

5.5 PROGRESIF in its sole discretion may re-connect the Service which had been previously suspended. Such reconnection may be subject to payment of other charges.

 

  1. Reservations of Rights by PROGRESIF

6.1 PROGRESIF is entitled to amend, revise, discontinue, alter the Service, the terms and conditions of this Agreement or any payment terms, and may suspend, terminate, discontinue or substitute the Service, at any time in its sole discretion.

6.2 PROGRESIF reserves the right, at any time and without notice to Subscriber to: (1) add, delete or make changes to the Service; (2) add or substitute alternative service; (3) terminate or discontinue any services provided. Continued usage of the Service pursuant to any of the above mentioned revisions and alterations shall be deemed to be acceptance by the Subscriber.

6.3 PROGRESIF reserves the right, at any time and with appropriate notice to Subscriber, to amend and vary the prescribed rates, fees, charges as approved by AiTi. Such amendments and variations may be informed to Subscriber by way of advertisement or publication in local newspapers, leaflets, website or other form of communication for which the Subscriber shall then be responsible for payment on any such amendments and variations.

6.4 PROGRESIF reserves the right to charge for international calls and international roaming rates. Subscribers who are roaming are advised to take caution of the applicable roaming charges.

6.5 PROGRESIF reserves the right to impose and implement a fair usage policy on its data/internet services as communicated via its website or leaflets.

6.6 PROGRESIF shall be under no liability whatsoever to Subscriber in the event any of the rights reserved herein are exercised by PROGRESIF. PROGRESIF shall also reserve the right to amend the terms and conditions of this Agreement with or without prior notice to Subscriber.

  1. Subscribers Obligation in relation to Contents.

7.1 The Subscriber shall not use any contents received as part of the Services and is provided for the Subscriber’s own personal use for the purpose of copying, reproducing, distributing or creating derivative works without prior written authorisation from the relevant copyright owners. Any use of contents shall be subject to the respective copyright owners’ own terms of use and policies.

  1. Subscriber’s Representations and Warranties.

8.1 The Subscriber represents and warrants to PROGRESIF that the information provided by the Subscriber in the registration form is true and accurate. The subscriber shall immediately notify PROGRESIF of any changes in the information as required in this Agreement.

8.2 By signing on the registration form, the Subscriber expressly consents to the use and disclosure of any information belonging to the Subscriber to whom such disclosure is deemed necessary for the facilitation of the Service, business, financial, marketing or legal operations and activities of PROGRESIF, or in compliance with any statutory or legal obligations imposed upon PROGRESIF by any relevant agency or authorities.

8.3 The Subscriber acknowledges and agrees that the provision of services and/or the use of PROGRESIF services are subject to inherent risks and uncertainties. PROGRESIF makes no representations or warranties that the Service shall be free of errors, service interruption, and interception, free from malfunction, unauthorized intrusions e.g spamming or access by any known or unknown third parties.

  1. Disclaimer

9.1 PROGRESIF shall provide the Service on an “As Is” and “As Available” basis. PROGRESIF and/or its shareholders, directors, officers and permitted assignees shall NOT be held liable or responsible for any unavailability, inaccessibility and interrupted use of the Service and security of the data or information transmitted to and from the Subscriber via the Service. PROGRESIF shall NOT be held responsible or liable for interruptions to the Service including but not limited to: failure or downtime in: power, base stations, satellite or satellite transmissions, service equipment, signal processing, uplink equipment and such other interruptions of a technical nature.

9.2 PROGRESIF makes no representation or warranties, express or implied with respect to the use/access, inability to use/access any of the services provided.

  1. Limitation of Liability

10.1 PROGRESIF shall NOT be made liable for any loss or damage in contract or in tort (whether direct, indirect, incidental or consequential) suffered by Subscriber, or for loss of business, revenue, or profits of Subscriber, or any damages, death or injuries sustained by Subscriber or damage to Subscriber’s property resulting from the use or inability to use the Service, any malfunctioning of the Service or any act, omission, error or default by PROGRESIF in respect of the Service.

10.2  PROGRESIF shall NOT be liable to the Subscriber for any claims or for any additional costs incurred by the Subscriber in obtaining substitute services, nor shall PROGRESIF be held liable for any legal claims for libel, slander, infringement of any intellectual property rights as a result of Subscriber’s use of the Service.

10.3  Without prejudice to the foregoing, the liability of PROGRESIF to the Subscriber in contract and in tort shall not exceed the sum of $300.00 at any given time.

10.4  Without prejudice to the above, PROGRESIF shall not be held liable:

for any recharging error cause by Subscriber or any third party.

to any reimbursement of wrongly purchased top up cards

Force Majeure

PROGRESIF shall NOT be liable for any interruption or discontinuation of service due to acts of God, emergencies, military operations, civil disorder, industrial disputes of any kind, fire, flood, lightning, rain, weather, outages, explosion, acts or regulation by the governmental agencies (including the withdrawal of consents, permits or licenses) or omission, failure, termination or cessation by third parties and relevant authorities beyond the control of PROGRESIF.

  1. Assignment

PROGRESIF shall be permitted to transfer any of its rights, ownerships or obligations under this Agreement. Subscriber shall not be entitled to assign any of its rights or obligations under this Agreement.

  1. Notices

All correspondences, requests and notices by PROGRESIF to the Subscriber shall be sent via post or other means communicated at that relevant time to the last known address provided by Subscriber to PROGRESIF and shall be deemed to be duly served at the time of delivery. PROGRESIF in its discretion may also put up notices via any other form of communication channels such as email, SMS, newspapers, social media pages, websites etc.

  1. SIM card

The SIM card shall remain the property of PROGRESIF at all times and any lost or found SIM cards should be reported and returned to the respective PROGRESIF care centres across Brunei Darussalam.

  1. Promotional Package

Any offers and service plans are accurate at the time of printing and may be subject to changes without prior notice. Phone or modem offers may come with or without its separate terms and conditions. Payment is non-refundable in the event of cancellation.

  1. Waiver

Failure to enforce any powers, rights or remedies under this Agreement by PROGRESIF shall not operate as a waiver of them nor shall any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.

  1. Governing Law

This Agreement is governed by and construed in accordance with the laws of Brunei Darussalam.

 

Progresif Acceptable Data Use Policy

The following relates to the subscriber’s use of Progresif Unlimited Plan and Broadband Plan

You need to make sure that any use of the Services, by yourself or anyone else via your account, complies with this. If you (or anyone else using the Services via your account) breach this Policy, we may:

  • give you notification to stop or moderate the unacceptable use(s); or
  • limit the data speed or volume of your Services
  • terminate or suspend your Services, with or without notice as we consider necessary and appropriate.

This Policy is in addition to the Terms and Conditions for Progresif Postpaid and Prepaid services (the ‘Terms’). Terms which are not defined in this Policy will have the meaning set out in the Terms. If there’s any inconsistency between the Policy and the Terms, the Policy will prevail.

1. Terms of Policy

Progresif Data Services is designed as a shared service and customers’ activities will impact on others using and sharing the same network. Therefore, we are implementing a policy that is designed to ensure fairness of usage and experience for all customers.

You must not use the Services for:

  • Use the service/ promotion with a device that re-routes or switches calls to or from the PROGRESIF network to another carrier’s network, such as the use of SIM boxing
  • Use the service/promotion in connection with any device that switches or reroutes calls which could keep a line open for hours, or wholesaling the service;
  • Use the service/promotion for the purpose of transiting, refilling or aggregating domestic or international traffic (or to wholesale supply of any service in any manner) on the PROGRESIF network;
  • Use the service/promotion for broadcasting to any party;
  • Use the service/promotion to make international calls without paying long distance charges by dialing certain access numbers, or using the service for the purposes of arbitrage;
  • Use the service/promotion with a device that automatically dials numbers that are either generated randomly or from a list
  • Use the service/promotion to receive or make calls on the PROGRESIF network for the purpose of resale, resupply or commercial exploitation;
  • Use the service/promotion for telemarketing

2. What about security?

  • You’re responsible for ensuring that security information remains confidential, so that the network cannot be used by any unauthorised person.
  • You’re responsible for ensuring that your device is free from any virus and
    that it is protected with an anti-‐virus software.
  • The security information includes, but is not limited to, information controlling access to:
    (a) any equipment, computer hardware systems or networks;
    (b) any computer software or applications; or
    (c) any other services accessed by you in the use of either of the above.
  • You shall not disclose any security information to any third party, or use the same for any purpose connected with the improper use of the network including accessing or attempting to access other parts of the services for which you do not have access rights.
  • You’re responsible for taking all reasonable steps necessary to prevent a third party obtaining access to the network.
  • If you share access with others (for example, your neighbours) any downloads they make will be counted as your use and count towards any monthly download allowance or excessive usage.

3. What about usage by anyone else without you knowing?

  • You’re responsible for all use of the Services through your account and for any breach of this Policy whether an unacceptable use occurs or is attempted, whether you knew or should have known about it, whether or not you carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. Progresif is not an agency that is responsible for the internet activities of each subscriber and you agree we will not be responsible for any of your activities in using the network.
    3.2 It’s your responsibility to determine whether any of the content accessed via the Services is appropriate for children or anyone else in your household or office to view or use.

4. What will happen if your usage is very high?

  • For subscribers with a limited data package with a monthly usage allowance:
    If you use more than the allowance in the specified timeframe, we may give you a warning notification (by SMS, email or otherwise). We may reduce the speed or volume of your service and if the levels of activity do not immediately decrease after the warning, we may terminate or suspend your Services.
  • 4.2 For subscribers that have no capacity limit on the network usage:
    If we feel your activities are excessive that other customer are detrimentally affected, we may give you a warning notification (by SMS, email or otherwise). We may reduce the speed or volume of your service and if the levels of activity do not immediately decrease after the warning, we may terminate or suspend your Services.

5. How do we measure your usage?

Progresif will monitor your usage every billing month. If you do however do activities that may lead to such high usage, we ask that you do so considerately and take all precautions and rightful actions to ensure your activities are lawful, controlled and minimized so as to not be in breach of our Policy.

Please be in touch with our call centre 177 for any query on your usage.

6. Breach of Policy

You must immediately advise or notify Progresif if you become aware of any violation or suspected violation of this Policy.

In respect of subscribers who are in violation of the Policy, Progresif reserves the right in its sole discretion and without compensation or notification to the affected user, to regulate the bandwidth or volume of service or have your Services suspended or terminated.

Unlimited and Broadband Plan Terms and Conditions

The following relates to the subscriber’s use of Progresif Unlimited Plan and Broadband Plan

You need to make sure that any use of the Services, by yourself or anyone else via your account, complies with this. If you (or anyone else using the Services via your account) breach this Policy, we may:

  • give you notification to stop or moderate the unacceptable use(s); or
  • limit the data speed or volume of your Services
  • terminate or suspend your Services, with or without notice as we consider necessary and appropriate.

This Policy is in addition to the Terms and Conditions for Progresif Postpaid and Prepaid services (the ‘Terms’). Terms which are not defined in this Policy will have the meaning set out in the Terms. If there’s any inconsistency between the Policy and the Terms, the Policy will prevail.

  1. Terms of PolicyProgresif Data Services is designed as a shared service and customers’ activities will impact on others using and sharing the same network. Therefore, we are implementing a policy that is designed to ensure fairness of usage and experience for all customers.You must not use the Services for:
  • Use the service/ promotion with a device that re-routes or switches calls to or from the PROGRESIF network to another carrier’s network, such as the use of SIM boxing
  • Use the service/promotion in connection with any device that switches or reroutes calls which could keep a line open for hours, or wholesaling the service;
  • Use the service/promotion for the purpose of transiting, refilling or aggregating domestic or international traffic (or to wholesale supply of any service in any manner) on the PROGRESIF network;
  • Use the service/promotion for broadcasting to any party;
  • Use the service/promotion to make international calls without paying long distance charges by dialing certain access numbers, or using the service for the purposes of arbitrage;
  • Use the service/promotion with a device that automatically dials numbers that are either generated randomly or from a list
  • Use the service/promotion to receive or make calls on the PROGRESIF network for the purpose of resale, resupply or commercial exploitation;
  • Use the service/promotion for telemarketing
  1. What about security?
  • You’re responsible for ensuring that security information remains confidential, so that the network cannot be used by any unauthorised person.
  • You’re responsible for ensuring that your device is free from any virus and
    that it is protected with an anti-‐virus software.
  • The security information includes, but is not limited to, information controlling access to:
    (a) any equipment, computer hardware systems or networks;
    (b) any computer software or applications; or
    (c) any other services accessed by you in the use of either of the above.
  • You shall not disclose any security information to any third party, or use the same for any purpose connected with the improper use of the network including accessing or attempting to access other parts of the services for which you do not have access rights.
  • You’re responsible for taking all reasonable steps necessary to prevent a third party obtaining access to the network.
  • If you share access with others (for example, your neighbours) any downloads they make will be counted as your use and count towards any monthly download allowance or excessive usage.
  1. What about usage by anyone else without you knowing?
  • You’re responsible for all use of the Services through your account and for any breach of this Policy whether an unacceptable use occurs or is attempted, whether you knew or should have known about it, whether or not you carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. Progresif is not an agency that is responsible for the internet activities of each subscriber and you agree we will not be responsible for any of your activities in using the network.
    3.2 It’s your responsibility to determine whether any of the content accessed via the Services is appropriate for children or anyone else in your household or office to view or use.
  1. What will happen if your usage is very high?
  • For subscribers with a limited data package with a monthly usage allowance:
    If you use more than the allowance in the specified timeframe, we may give you a warning notification (by SMS, email or otherwise). We may reduce the speed or volume of your service and if the levels of activity do not immediately decrease after the warning, we may terminate or suspend your Services.
  • 4.2 For subscribers that have no capacity limit on the network usage:
    If we feel your activities are excessive that other customer are detrimentally affected, we may give you a warning notification (by SMS, email or otherwise). We may reduce the speed or volume of your service and if the levels of activity do not immediately decrease after the warning, we may terminate or suspend your Services.
  1. How do we measure your usage?Progresif will monitor your usage every billing month. If you do however do activities that may lead to such high usage, we ask that you do so considerately and take all precautions and rightful actions to ensure your activities are lawful, controlled and minimized so as to not be in breach of our Policy.Please be in touch with our call centre 177 for any query on your usage.
  1. Breach of PolicyYou must immediately advise or notify Progresif if you become aware of any violation or suspected violation of this Policy.In respect of subscribers who are in violation of the Policy, Progresif reserves the right in its sole discretion and without compensation or notification to the affected user, to regulate the bandwidth or volume of service or have your Services suspended or terminated.

 

Mobile Handset Postpaid Registration Form T&C

This mobile handset postpaid service and accompanying value added services is provided to the Subscriber named in the application form printed overleaf (“Subscriber”) by PROGRESIF Cellular Sdn Bhd (“PROGRESIF”) subject to these terms and conditions (“T&C”). Your use of the Service, upon activation, constitutes unconditional acceptance to be bound by these T&C including any of its amendments, revisions or alterations made from time to time.

  1. Definitions 

    1.1. “Agreement” means these T&C for the mobile handset postpaid service, the application form, the terms of services of the chosen bundling set plan and any other documents, which are to be construed to be part of this Agreement. This Agreement forms a contractual obligation and shall be legally binding on the parties. 

    1.2. “Subscriber” means any individual/company named in the application form overleaf whose application for Service or any part thereof has been approved by PROGRESIF. 

    1.3. “Service” means the mobile communication services provided by PROGRESIF including but not limited to voice and video calls, text messaging, picture messaging, voice mail and video mail, internet and data accessor any other value added services added from time to time.1.4“Mobile subscription account” means the usage account for the services that have been subscribed by the individual/company as per the agreement.

    1.5. “Unreasonable use” means the service/ promotion is reasonably considered by PROGRESIF to be fraudulent use, is contrary to the way service/ promotion is intended to be used (“intended use”), or to adversely affect the PROGRESIF network or other PROGRESIF customers’ use of or access.

  2. Duration of Agreement

    2.1 All mobile handset and device purchases will require a twelve (12) or eighteen (18) month subscription plan and acceptance of PROGRESIF’s terms and conditions laid in this Agreement. This Agreement shall have full force upon activation of the service to the subscriber unless terminated by PROGRESIF or Subscriber in accordance with the provision of clause 5. In the event of suspension or termination of this Agreement, the Subscriber shall be held liable for any accrued or outstanding fees and or/ charges remaining unpaid.2.2 The mobile handset plan is limited to only ONE (1) mobile handset per plan. However, should the Subscriber wish to purchase a new mobile handset, the Subscriber must pay off any outstanding balance of existing mobile handset plan agreement prior to signing up for a new Agreement.

    2.3 The subscriber must settle in full, or put into place a formal payment arrangement to settle in full, any outstanding amounts due for all mobile lines registered to their mobile subscription accounts before they can sign up for a handset plan.

  3. Responsibility of the Subscriber
    1. The Subscriber must possess a yellow IC or Permanent Resident to be considered eligible to enter into this Agreement.  An eligible Guarantor will be required to sign this agreement when the subscriber is under the age of 18 or does not possess a yellow IC or a PR. The Subscriber also  shall:-
      1. Pay all charges and fees for the Service provided by PROGRESIF, regardless of whether such charges were authorised by the Subscriber, or the Subscriber failing to receive such notification, or the Subscriber’s neglect to enquire as to the nature of the Service subscribed.
      2. Continue to be liable for any applicable charges and fees during the period of interruption, suspension or loss of Service that may occur from time to time;
      3. Ensure that the SIM card shall only be used on a device or equipment compatible with the Service provided and PROGRESIF’s mobile network, and that the SIM card is not modified, altered or tampered with;
      4. Be solely and fully responsible for any information received, stored, transmitted or broadcasted over the Service.
      5. Comply with all notices, directions or instructions provided by PROGRESIF or the relevant authority in relation to the use of the Service.
      6. Use or view the Service as offered by PROGRESIF permitted by the terms of this Agreement and only for the Subscriber’s lawful communications and private usage. The Subscriber shall not exploit the Service commercially by reselling the Service or charge others to use or view the Service.
      7. Not use the Service to harass, inflict embarrassment, cause distress, irritate, annoy or create nuisance to any person or organization.
      8. Provide true, accurate, updated and complete information to PROGRESIF and inform PROGRESIF immediately of any changes in any particulars or information given to PROGRESIF in the application form for the services including, but not limited to, any changes in address and/or contact particulars.
      9. Report immediately to PROGRESIF upon the discovery of any fraud, theft, loss, unauthorised usage or any unlawful activities with regards to the use of the Service. Until PROGRESIF has been informed about any loss or theft, Subscriber will continue to be responsible for the charges incurred whether or not it is to their knowledge or consent.
      10. Cease to use and view the Service as requested by PROGRESIF or as directed by the relevant authorities
      11. Warrants to PROGRESIF that Subscriber is not in default of any obligations under any laws and is not the subject of any existing or pending bankruptcy or insolvency proceedings under the laws of Brunei Darussalam.
    1. The Subscriber, as contrary to the intended use, shall NOT;
      1. Use the service/ promotion with a device that re-routes or switches calls to or from the PROGRESIF network to another carrier’s network, such as the use of SIM boxing
      2. Use the service/promotion in connection with any device that switches or reroutes calls which could keep a line open for hours, or wholesaling the service;
      3. Use the service/promotion for the purpose of transiting, refilling or aggregating domestic or international traffic (or to wholesale supply of any service in any manner) on the PROGRESIF network;
      4. Use the service/promotion for broadcasting to any party;
      5. Use the service/promotion to make international calls without paying long distance charges by dialing certain access numbers, or using the service for the purposes of arbitrage;
      6. Use the service/promotion with a device that automatically dials numbers that are either generated randomly or from a list
      7. Use the service/promotion to receive or make calls on the PROGRESIF network for the purpose of resale, resupply or commercial exploitation;
      8. Use the service/promotion for telemarketing
  • Fees and Charges, Deposit, Payment Terms
    1. The Subscriber shall pay registration fees, other applicable fees and charges and stamp duties on the terms as may be determined by PROGRESIF, which may be varied or revised from time to time.
    2. The Subscriber shall, upon registration, may be required to pay a deposit which will be held by Progresif prior to entering into the Agreement. PROGRESIF may, in its discretion, determine and vary the sum of the deposit and reserves the right to utilise or deduct the sum of the deposit for any outstanding amount due from the Subscriber to PROGRESIF.
    3. The Subscriber shall promptly pay monthly the outstanding fees and charges on the official bill statement, at or within such time as stated therein. In the event of late payment, the Subscriber shall be charged BND $5.00 per month or at such other rate or rates as may be determined by PROGRESIF. Such charge/rate shall be applied for fees and charges remaining unpaid on a monthly basis commencing on the due date and up to, and including the date of payment.
    4. The Subscriber shall forward all disputes relating to the fees and charges reflected in the official bill statement in writing within fourteen (14) days from the date of the said bill. The Subscriber shall otherwise be deemed to construe the fees and charges in the official bill statement as correct and final, and shall agree to promptly settle all such fees and such other charges as reflected therein. No further enquiry will be entertained.
    5. The Subscriber, or where relevant the guarantor or company, shall bear all legal costs and expenses incurred by PROGRESIF for any legal action or proceedings for any breach or recovery of monies, fees, charges, costs and expenses due by the Subscriber to PROGRESIF. The Subscriber also agrees to indemnify PROGRESIF against all costs and expenses, charges or legal fees incurred and sustained by PROGRESIF in enforcing this Agreement (including other/any legal costs on a full indemnity basis).

  1. Suspension, Default and Termination

    5.1 Subscriber may at any time terminate this Agreement by filling in any necessary form and documentations required by PROGRESIF. Otherwise, Subscriber shall be deemed to terminate this Agreement upon expiry or failure to top up Subscriber’s postpaid mobile account.

    5.2 PROGRESIF shall have the right, in its sole direction and without liability to Subscriber, at any time and without notice and compensation, to suspend or terminate the Service and this Agreement under the following conditions:

    1. If any technical failure occurs in the Service;
    2. While the Service is being upgraded, modified or maintained;

iii. If Subscriber breach any of these T&C;

  1. If Subscriber does anything which may in the opinion of PROGRESIF lead to the damage or losses to the Service; or
  2. If it is in PROGRESIF’s opinion that the Service is or may be used fraudulently or for unlawful purpose. Fraudulent use includes but not limited to resupplying the service or giving access without PROGRESIF consent to a third party. 

    5.3 Upon termination by either the Subscriber or PROGRESIF, the Subscriber shall be liable for all fees and charges incurred for the use of the Service up until the actual date of termination.5.4 In the event of suspension and default of the Agreement by the subscriber, the Subscriber shall pay a charge of BND$100 and any outstanding amount of the mobile handset plan payment chosen or for any accrued and outstanding charges and fees remaining unpaid up until the date of termination.

    5.5 PROGRESIF in its sole discretion may re-connect the Service which had been previously suspended. Such reconnection may be subject to payment of other charges.

     

  3. Guarantor’s responsibilities and liabilities

    6.1 The Guarantor must possess a yellow IC or Permanent Resident and Proof of employment to be considered an eligible Guarantor.

    6.2 The Guarantor is ultimately responsible and liable for payments under this agreement by the Subscriber.6.3 The Guarantor shall:-

    6.3.1 be jointly and severally liable with the Subscriber for all obligations of the Subscriber under this agreement.

    6.3.2 in the event of Subscriber’s default of this agreement, Guarantor will be obligated to pay the full amount due and/or will be liable to legal proceedings.

    6.3.3 be liable to pay any agency or legal costs borne by PROGRESIF for any debt collection or legal proceedings.

  4. Reservations of Rights by PROGRESIF

    7.1 PROGRESIF is entitled to amend, revise, discontinue, alter the Service, the terms and conditions of this Agreement or any payment terms, and may suspend, terminate, discontinue or substitute the Service, at any time in its sole discretion.7.2 PROGRESIF reserves the right, at any time and without notice to Subscriber to: (1) add, delete or make changes to the Service; (2) add or substitute alternative service; (3) terminate or discontinue any services provided. Continued usage of the Service pursuant to any of the above mentioned revisions and alterations shall be deemed to be acceptance by the Subscriber.

    7.3 PROGRESIF reserves the right, at any time and with appropriate notice to Subscriber, to amend and vary the prescribed rates, fees, charges as approved by AiTi. Such amendments and variations may be informed to Subscriber by way of advertisement or publication in local newspapers, leaflets, website or other form of communication for which the Subscriber shall then be responsible for payment on any such amendments and variations.

    7.4 PROGRESIF reserves the right to charge for international calls and international roaming rates. Subscribers who are roaming are advised to take caution of the applicable roaming charges.

    7.5 PROGRESIF reserves the right to impose and implement a fair usage policy on its data/internet services as communicated via its website or leaflets.

    7.6 PROGRESIF shall be under no liability whatsoever to Subscriber in the event any of the rights reserved herein are exercised by PROGRESIF. PROGRESIF shall also reserve the right to amend the terms and conditions of this Agreement with or 
without prior notice to Subscriber.

    7.7 PROGRESIF may exercise its rights to demand for immediate payment for all amounts due and outstanding payments and in by doing so Progresif reserves the right to repossess the mobile handset where payment has been defaulted by Subscriber.

    7.8 PROGRESIF has the right to engage in and forward any unsettled bills or charges to its appointed debt collecting agent and/ or external legal firms who will then be authorised to collect payment or engage legal proceedings against Subscriber and Guarantor on PROGRESIF’s behalf. Any legal or agency costs incurred as a result will be borne solely by Subscriber and Guarantor.

  5. Subscribers Obligation in relation to Contents.

     8.1 The Subscriber shall not use any contents received as part of the Services and is provided for the Subscriber’s own personal use for the purpose of copying, reproducing, distributing or creating derivative works without prior written authorisation from the relevant copyright owners. Any use of contents shall be subject to the respective copyright owners’ own terms of use and policies.

  6. Subscriber’s Representations and Warranties.

    9.1 The Subscriber represents and warrants to PROGRESIF that the information provided by the Subscriber in the registration form is true and accurate. The subscriber shall immediately notify PROGRESIF of any changes in the information as required in this Agreement

    .9.2 By signing on the registration form, the Subscriber expressly consents to the use and disclosure of any information belonging to the Subscriber to whom such disclosure is deemed necessary for the facilitation of the Service, business, financial, marketing or legal operations and activities of PROGRESIF, or in compliance with any statutory or legal obligations imposed upon PROGRESIF by any relevant agency or authorities.

    9.3 Any mobile handsets purchased from PROGRESIF have a ONE (1) year warranty from the date of purchase. Apart from the accessories, only the components of the mobile Handsets have a THREE (3) months warranty from the date of purchase. Warranties of mobile  handsets are as per mobile Handset Warranty Terms and Conditions. The Subscriber acknowledges and agrees that the provision of services and/or the use of PROGRESIF services are subject to inherent risks and uncertainties. PROGRESIF makes no representations or warranties that the Service shall be free of errors, service interruption, and interception, free from malfunction, unauthorized intrusions e.g spamming or access by any known or unknown third parties.

  7. Disclaimer

    10.1 PROGRESIF shall provide the Service on an “As Is” and “As Available” basis. PROGRESIF and/or its shareholders, directors, officers and permitted assignees shall NOT be held liable or responsible for any unavailability, inaccessibility and interrupted use of the Service and security of the data or information transmitted to and from the Subscriber via the Service. PROGRESIF shall NOT be held responsible or liable for interruptions to the Service including but not limited to: failure or downtime in: power, base stations, satellite or satellite transmissions, service equipment, signal processing, uplink equipment and such other interruptions of a technical nature.

    10.2 PROGRESIF makes no representation or warranties, express or implied with respect to the use/access, inability to use/access any of the services provided.

  8. Limitation of Liability  11.1 PROGRESIF shall NOT be made liable for any loss or damage in contract or in tort (whether direct, indirect, incidental or consequential) suffered by Subscriber, or for loss of business, revenue, or profits of Subscriber, or any damages, death or injuries sustained by Subscriber or damage to Subscriber’s property resulting from the use or inability to use the Service, any malfunctioning of the Service or any act, omission, error or default by PROGRESIF in respect of the Service.11.2  PROGRESIF shall NOT be liable to the Subscriber for any claims or for any additional costs incurred by the Subscriber in obtaining substitute services, nor shall PROGRESIF be held liable for any legal claims for libel, slander, infringement of any intellectual property rights as a result of Subscriber’s use of the Service.

    11.3  Without prejudice to the foregoing, the liability of PROGRESIF to the Subscriber in contract and in tort shall not exceed the sum of $300.00 at any given time.

    11.4  Without prejudice to the above, PROGRESIF shall not be held liable:

    1. for any recharging error cause by Subscriber or any third party.
    2. to any reimbursement of wrongly purchased top up cards
    3. Force Majeure
      PROGRESIF shall NOT be liable for any interruption or discontinuation of service due to acts of God, emergencies, military operations, civil disorder, industrial disputes of any kind, fire, flood, lightning, rain, weather, outages, explosion, acts or regulation by the governmental agencies (including the withdrawal of consents, permits or licenses) or omission, failure, termination or cessation by third parties and relevant authorities beyond the control of PROGRESIF.
  1. Assignment

    PROGRESIF shall be permitted to transfer any of its rights, ownerships or obligations under this Agreement. Subscriber shall not be entitled to assign any of its rights or obligations under this Agreement.

  1. Notices

    All correspondences, requests and notices by PROGRESIF to the Subscriber shall be sent via post or other means communicated at that relevant time to the last known address provided by Subscriber to PROGRESIF and shall be deemed to be duly served at the time of delivery. PROGRESIF in its discretion may also put up notices via any other form of communication channels such as email, SMS, newspapers, social media pages, websites etc.

  1. SIM card

    The SIM card shall remain the property of PROGRESIF at all times and any lost or found SIM cards should be reported and returned to the respective PROGRESIF care centres across Brunei Darussalam.

  1. Promotional Package

    Any offers and service plans are accurate at the time of printing and may be subject to changes without prior notice. Phone or modem offers may come with or without its separate terms and conditions. Payment is non-refundable in the event of cancellation.

  1. Waiver

    Failure to enforce any powers, rights or remedies under this Agreement by PROGRESIF shall not operate as a waiver of them nor shall any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.

  1. Governing Law

    This Agreement is governed by and construed in accordance with the laws of Brunei Darussalam.

    As a Subscriber to the Postpaid mobile Handset Plan, I will promptly settle my bills in a timely manner, FAILING which will give the rights for Progresif to:-

  • disable, suspend or terminate the subscription service,
  • send notice of demand,
  • make phone calls for queries to Subscriber,
  • engage a debt collector and/or external legal counsel to collect payment, any legal cost incurred will be borne by the Subscriber,
  • make an application to the Court for the recovery of your default payments (via legal counsel)
  • repossess the mobile handset that has been subscribed in the postpaid mobile handset plan,
  • Information of Subscriber in default will be shared with the Credit Bureau.

 

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